Service Desk Engineer

Job Title – Transmission Service Desk Engineer

Job Location, Langley, Slough

Job Role:


* Provides support and direction for engineers and managers, adding value to the resolution of major incidents in real-time
* Contributes to technical solutions and logical repair process design across Network Operations
* Acts as a point of contact and takes ownership of incidents, service delivery and operational support issues escalated to Onshore Team
* Facilitates the delivery of effective operation, process and communication to help serve the needs of operational groups, internal and external customers
* Maintains knowledge base for network element and network management platforms in terms of repair, reconfiguration, hardware & software support and use of existing technologies and practices
* Provides progress reports on ongoing faults status and next steps
* Contributes to project work streams & meetings, impact assessments and conduct operational readiness activities arising and configuration is documented and maintained
* Provides mentoring and support to less experienced Engineers
* Ensures that all Compliance and regulatory requirements are met and undertaken during their daily working activities.
* Deputises as required for the OCM
* To maintain service for customers by maintaining the integrity of the network, resolving faults and ensuring maximum availability of products and services
* Focusing on identified technologies, typically SDH and fibre delivered high capacity equipments, products and/or customers, providing technical leadership for tasks which support network operations.
* Maintaining and drive a self managed competence baseline, with development and learning plans in line with the customer network’s evolution and its strategy. Sharing knowledge and experience openly with the formal and virtual team members.


* Minimum years of experience: 3-5 years’ experience of working in a 24/7/365 Transmission Operations centre
* Expertise in database, analytic and automation applications, methodologies, and processes; able to manipulate data and reports to support ongoing analysis and present conclusions
* Thorough understanding of the relevant equipment technology used within the customer networks, with appreciation of operations, performance and design considerations
* Thorough understanding of the underlying technology Data protocols, key parameters and operating configurations.
* Domain experience: SDH Transmission
* Knowledge and experience working on Infinera (Transmode) Network
* In depth knowledge of faulting and repair on Optical Fibre Network
* Proven track record in conceiving and delivering expert technical solutions on a reactive and proactive basis, across any technology relevant to the customer network.
* Experience of Incident Management and associated procedure
* Proven aptitude for problem solving; using analytical technique to formulate solutions
* Good communication skills, able to clearly articulate solutions to all levels

Electrical Project Engineer

Electrical Project Engineer

Location: Chester

Salary: Negotiable + Benefits

Start Date: ASAP

Based out of our head office in Chester, the Electrical Project Engineer provides appropriate operational and electrical deployment support to the field resources, and electrical gating of upgrade / new build sites in Comvergent’s remit. The successful candidate will have experience of working on mobile operator BTS vendor swap programs and can demonstrate sound electrical skills associated with all aspects of vendor swap deployment activities.

Electrical Project Engineer responsibilities;

  • Leading a team of electrical site engineers who can support all electrical requirements required to support a countrywide deployment activities
  • Provide local and remote troubleshooting to resolve on-site issues in a timely manner so as not to impact delivery deadlines.
  • Support project team with appropriate levels of knowledge surrounding AC/DC power transfer to help other team members identify and review electrical HOP related issues
  • Provide certifications where required

Background and Skills from Electrical Project Engineer;

  • Experience of Installation/Upgrades of new electrical systems supporting BTS site solutions
  • Compliant with 18th edition regulations
  • Strong troubleshooting skills (remote/onsite)
  • Familiar with site design drawings and understanding of electrical details.
  • Preferably worked on Huawei vendor equipment but not essential
  • NICEIC certified or worked under NICEIC standards in previous roles.
  • Performed electrical circuit testing and inspections with authority to provide certifications
  • Strong customer facing & communication skills

In return, you’ll work for a close-knit, innovative company that is invested in your wellbeing and personal development. Committed to employee engagement, Comvergent empowers each staff member to achieve their goals.
In a happy and healthy office, you’ll work with a team of colleagues who take pride in their role and believe in cooperation and openness with each other.
Comvergent promote other benefits such as; breakfast mornings, employee fun days, weekly fresh fruit baskets, staff events and other innovative ideas brought forward by the Comvergent Committee.
We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff get involved in.

Interested in the next step in your career? Click Apply today to learn more!

Project Engineer (I&C)

Project Engineer (I&C)


Providing technicall support to field resource, and technical gating of EE / VF sites the Project Engineer responsibilities;

  • Technical gating of all sites within the upgrade pot
  • Support with BTS solutions and HBOM
  • Create PBOM from DD / site survey
  • Support remotely with engineers onsite for issues with Huawei installation and commissioning, tech add upgrades, cabinet swaps, expansion activities, RRU installation, commissioning & integration, Antenna upgrades, Huawei BTS troubleshooting etc.
  • Support project teams with HOPs

Background from Project Engineer;

  • Solid understanding (3+ years) of Huawei BTS at a technical level for I&C related issues
  • Experience on either Vodafone or EE related works, preferably on huawei vendor kit.
  • Ability to identify technical process inefficiencies

This is being advertised as a Permanent opportunity, however, for the right person, Comvergent would consider a contractor also.