Application Development & Support Engineer

Job Title – Application Development & Support Engineer

Job Location – Guildford, Surrey

Job Role:

Responsibilities

  • ?Provide analysis of business requirements and recommendations related to the design of new access management workflow processes and configuring existing application workflows.
  • Support system configuration, troubleshooting, and resolution of IdM issues. Provide technical support in all aspects of access management system design and development.
  • Monitor health of IdM system, logs, and remediate or escalate.
  • Execute and supply queries of Identity data to customers upon request.
  • Consider the impact of any changes on current systems and develop risk analysis
  • Assists in implementing, enforcing, communicating and developing security policies or plans for data, software applications and information systems security education/awareness program.

Experience

  • Quest Identity Manager experience (Good exposure on Quest One or Dell one).
  • Experience in user provisioning, IDM role-based access control and reconciliation services with existing applications, systems, and network devices.
  • Hands on experience in Quest One Identity Management Suite (Manger, Data Importer/Exporter, Object Browser, JobQueue, Connector)
  • Microsoft Active Directory Expertise
  • Basic SQL Knowledge

2nd line support Engineer (Mandarin Speaking)

2nd Line Support Engineer (Must be able to speak Mandarin)
Location: Woking GU21

We are seeking a skilled 2nd line engineer who is comfortable with leading a team and a confident communicator in both English and Mandarin. This is an opportunity to work for some of the worlds biggest, multinational IT companies on a large scale datacentre rollout project, with a potential tenure of 2 years.

Description
* Act as service escalation point
* 2nd line technical support on server deployment and maintenance issues
* Training 1st line engineers; technical and processes
* Ensure ticket issues remain inside customer SLA
* Shift arrangement with 1st line engineers
* Provide out of hours on-call and call-out support in Emergency service requirements

Education:
* Educated to Degree level or relevant working experience

Experience:
* 3+ year Server Maintenance or Linux system maintenance
* Previous 2nd line or Line Management responsibilities in IT maintenance environment / Data Center

Skills and Experience;
* Have the knowledge of networking and server – Cisco or Huawei certification is preferred
* Able to work on-call
* Proficient in the use of fault management systems and MS Office tools.
* Exposure to a Data Center working environment
* Excellent communication skills, both written and verbal.
* Mandarin language skills are essential
* Demonstrate ability to prioritise and manage tasks pressure
* Tencent tracking system knowledge would be beneficial but training is provided

Additional Notes:
* On the job training provided
* Must be able to drive to site as there are little public transport links

Linux/Unix Specialist (Security Cleared)

Linux/Unix Specialist (Must have Security Clearance)

Location: Winchester

Start Date: ASAP

Day Rate: £450-500

Role Responsibilities:

Responsible for the support of the Clients Linux/Unix infrastructure and platforms ranging from BAU, break/fix, service improvements and project implementation including design input and potentially working with 3rd party suppliers and contractors to ensure that specifications and standards meet Client requirements. They will also be required to take on SME status for key technologies depending on their skillset.

Activities will include but are not limited to:

  • Respond to faults and service outages and complete corrective maintenance in line with Client standards policies and procedures
  • Contribute to the continuous improvement of operating policies, processes and procedures
  • Support on going patch management of Linux/Unix infrastructure
  • Implement upgrades and modifications to existing systems and networks
  • To represent IT as a subject matter expert for Linux/Unix related technologies across Client

There is a requirement to participate in the duty engineers on-call 24/7 rota.
The successful candidate may need to undertake travel throughout the UK with the possibility of overnight stays away from home for short periods of time.

Professional or Academic Qualifications:

  • University degree/equivalent or minimum of 5 years equivalent industry/leadership experience
  • Red Hat Certified Engineer – RHCE
  • ITIL v3 Foundation
  • Puppet/Ansible/Chef demonstrable experience
  • Have or is eligible for SC Clearance

Technical Knowledge:

Essential:

Exceptional working knowledge of Linux/Unix related infrastructures, this includes but is not limited to:

  • Posix operating systems (Redhat Linux 5/6/7, AIX4/5/6)
  • Linux/Unix servers (IBM pSeries, IBM iSeries)
  • Redhat Satellite v5/6/7
  • Linux automation tools (Puppet/Ansible/Chef) in order of preference
  • VMware vSphere (All Versions) and virtual machine principals
  • Excellent scripting/automation exposure
  • Experience in design architecture and documentation (HLD’s & LLD’s)
  • Experience of managing a complex licensing agreement in order to maintain relevant compliance
  • Strong understanding of security principals use or certificates and secure communications

Desirable:

  • Strong understanding of network fundamentals
  • Extensive knowledge of Cloud Based Technologies such as AWS and Azure
  • Experience of working within an ITIL aligned environment
  • Knowledge of JBoss EAP/Fuse, PostgreSQL, and Splunk deployments.

Wintel Engineer

Wintel Engineer
Location: Winchester, Hampshire, SO21 2QA

Must be able to start within 2 weeks!

Comvergent Recruitment are seeking an experienced Wintel Specialist for a major telecommunications client based in Winchester.
The Wintel Specialist will support infrastructure and platforms ranging from BAU, break/fix, service improvements and project implementation including design input and potentially working with 3rd party suppliers and contractors to ensure that specifications and standards meet. The requirement will mainly be around Microsoft Server patching as well as the usual list of requirements below.
Wintel Specialist skills and experience needed;

  • Windows Server/Desktop OS Expert(MCP or MCSA/MCSE)
  • VMware Horizon & experience in VDI infrastructures
  • VMware vSphere (5,5.5, 6.0)
  • VMware Horizon View (5,6,7)
  • AD management(any experience with RBAC would be a bonus)
  • Group Policy
  • Experience working on CSI compliance and remediating issues.
  • EMC networker Client
  • Windows Cluster experience(File and Database)
  • Centrify

1st Line Support Engineer

1st Line Support Engineer
Location: Slough, Berkshire

Description
* Provide first point of contact into Operations for staff with technical issues supporting installation and deployment of new hardware
* Identify and troubleshoot failure diagnostics and perform initial maintenance.
* Ensure regular reporting service performance and quality metrics (Trouble Tickets managed within SLA’s and priority).
* Own customer issues through to resolution and escalate to the next level of support or management when required
* Logging of faults
* Keeping Equipment asset reports accurate
* Providing business updates to customers on a daily basis through conference calls and reporting.
* Provide cover for 2nd Line support where required

Education:
* Educated to Degree level or relevant working experience

Experience:
* 1+ year Server Maintenance or Linux system maintenance

Skills and Experience;
* Have the knowledge of networking and server- Cisco or Huawei certification is preferred
* Must be able to work on rotational night shifts
* Proficient in the use of fault management systems and MS Office tools.
* Cisco or Huawei networking certifications desirable
* Exposure to a Data Center working environment would be beneficial
* Excellent communication skills, both written and verbal. Mandarin language skills are advantageous but not essential
* Demonstrate ability to prioritise and manage tasks pressure
* Excellent customer service skills.
* Tencent tracking system knowledge would be beneficial but training is provided

Additional Notes:
* On the job training provided
* Must be able to drive to site as there are little public transport links

Wintel Engineer (SC Cleared)

Wintel Specialist (SC Cleared)

**Applicants with no Security Cleareance cannot be considered**

Location: Winchester, SO21 2QA

Comvergent Recruitment are seeking an experienced Wintel Specialist who is Security Cleared (or greater) for a major telecommunications client based in Winchester.
The Wintel Specialist will support infrastructure and platforms ranging from BAU, break/fix, service improvements and project implementation including design input and potentially working with 3rd party suppliers and contractors to ensure that specifications and standards meet.
Wintel Specialist skills and experience needed;

  • Windows Server/Desktop OS Expert(MCP or MCSA/MCSE)
  • VMware Horizon & experience in VDI infrastructures
  • VMware vSphere (5,5.5, 6.0)
  • VMware Horizon View (5,6,7)
  • AD management(any experience with RBAC would be a bonus)
  • Group Policy
  • Experience working on CSI compliance and remediating issues.
  • EMC networker Client
  • Windows Cluster experience(File and Database)
  • Centrify

Mitel Telecoms Engineer

Mitel Telecoms Engineer
Chester, UK.

A well established telecommunication service provider are looking for a skilled Mitel Telecoms Engineer to join their growing engineering team.

The Mitel Telecoms Engineer will be working for a business which is increasingly involved in:

  • Voice over IP (VoIP)
  • Hosted PBX
  • Unified Communications (UC) products to build, deploy, and scale enterprise communications systems.
  • Helpdesk Support, so certain days will be office based.

The Mitel Telecoms Engineer should have the following skills experience:

  • Extensive previous experience with Mitel 5000 and or the Mitel 3300
  • Accreditations / Certifications: Mitel MCA OR Mitel MCP , Phone Manager and Understanding Sip Protocol
  • Optional knowledge of MBG or MiCollab an advantage
  • Excellent communication skills

Key: Installation, Maintenance, Diagnostics, Support, Mitel 5000, MIVoice Office, Cat5 and or Cat6 cabling, Avaya, IP, VOIP, Chester, Cheshire, North-Wales, Wrexham, Liverpool, Wirral, Northwich. Deeside, CH4, SIP trunk, Mitel 3300, MiCC, IVR, MiVB, Mitel 250