1st Line Support Engineer

1st Line Support Engineer
Location: Slough, Berkshire

* Provide first point of contact into Operations for staff with technical issues supporting installation and deployment of new hardware
* Identify and troubleshoot failure diagnostics and perform initial maintenance.
* Ensure regular reporting service performance and quality metrics (Trouble Tickets managed within SLA’s and priority).
* Own customer issues through to resolution and escalate to the next level of support or management when required
* Logging of faults
* Keeping Equipment asset reports accurate
* Providing business updates to customers on a daily basis through conference calls and reporting.
* Provide cover for 2nd Line support where required

* Educated to Degree level or relevant working experience

* 1+ year Server Maintenance or Linux system maintenance

Skills and Experience;
* Have the knowledge of networking and server- Cisco or Huawei certification is preferred
* Must be able to work on rotational night shifts
* Proficient in the use of fault management systems and MS Office tools.
* Cisco or Huawei networking certifications desirable
* Exposure to a Data Center working environment would be beneficial
* Excellent communication skills, both written and verbal. Mandarin language skills are advantageous but not essential
* Demonstrate ability to prioritise and manage tasks pressure
* Excellent customer service skills.
* Tencent tracking system knowledge would be beneficial but training is provided

Additional Notes:
* On the job training provided
* Must be able to drive to site as there are little public transport links

Telecoms Circuit Data Analyst

Job Title -Telecoms based Circuit Data Analyst
Job Location – Daventry, Northamptonshire
Job Description:

Key responsibilities

  • Provide analysis of technical and system data and survey information to record and progress Telecoms circuit requirements,
  • Track and follow up circuit audits
  • Log all returned survey results
  • Analyse data and make an assessment for proposed action
  • Liaise with field engineers and other technical functions to confirm and clarify requirements as necessary
  • Record all information and proposals
  • Record and report progress against the project plan including benefits proposed and actuals obtained


  • Knowledge of Telecoms services, circuits, products, ordering processes and technology
  • Understanding of telecoms service delivery
  • Understanding of broadcast transmission infrastructure
  • Database skills
  • Highly Numerate
  • Excel to a good level including macros
  • Good communications skills

Wintel Engineer (SC Cleared)

Wintel Specialist (SC Cleared)

**Applicants with no Security Cleareance cannot be considered**

Location: Winchester, SO21 2QA

Comvergent Recruitment are seeking an experienced Wintel Specialist who is Security Cleared (or greater) for a major telecommunications client based in Winchester.
The Wintel Specialist will support infrastructure and platforms ranging from BAU, break/fix, service improvements and project implementation including design input and potentially working with 3rd party suppliers and contractors to ensure that specifications and standards meet.
Wintel Specialist skills and experience needed;

  • Windows Server/Desktop OS Expert(MCP or MCSA/MCSE)
  • VMware Horizon & experience in VDI infrastructures
  • VMware vSphere (5,5.5, 6.0)
  • VMware Horizon View (5,6,7)
  • AD management(any experience with RBAC would be a bonus)
  • Group Policy
  • Experience working on CSI compliance and remediating issues.
  • EMC networker Client
  • Windows Cluster experience(File and Database)
  • Centrify

Mitel Telecoms Engineer

Mitel Telecoms Engineer
Chester, UK.

A well established telecommunication service provider are looking for a skilled Mitel Telecoms Engineer to join their growing engineering team.

The Mitel Telecoms Engineer will be working for a business which is increasingly involved in:

  • Voice over IP (VoIP)
  • Hosted PBX
  • Unified Communications (UC) products to build, deploy, and scale enterprise communications systems.
  • Helpdesk Support, so certain days will be office based.

The Mitel Telecoms Engineer should have the following skills experience:

  • Extensive previous experience with Mitel 5000 and or the Mitel 3300
  • Accreditations / Certifications: Mitel MCA OR Mitel MCP , Phone Manager and Understanding Sip Protocol
  • Optional knowledge of MBG or MiCollab an advantage
  • Excellent communication skills

Key: Installation, Maintenance, Diagnostics, Support, Mitel 5000, MIVoice Office, Cat5 and or Cat6 cabling, Avaya, IP, VOIP, Chester, Cheshire, North-Wales, Wrexham, Liverpool, Wirral, Northwich. Deeside, CH4, SIP trunk, Mitel 3300, MiCC, IVR, MiVB, Mitel 250