Broadcast Support Specialist

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Job Title – Broadcast Support Specialist

Job Location – London

Job Role:

The role focusses on project delivery and requires excellent time management and delivery commitment. As Broadcast Support Specialist, you will be responsible for providing detailed technical knowledge in both video and audio coding and transcoding systems. You will work proactively and provide business support to establish and improve the business for the respective products or services, along with being a third line support when required. The role encompasses an element of 3rd line support, particularly in the delivery phase, and there is a strong focus on documenting and handing solutions over to operational support

Responsibilities:

  • Take ownership of project deliverables as appropriate and requested by the Solutions architecture and delivery capability.
  • Work aside other team members to deliver projects.
  • Ensure technical queries are resolved promptly in order to ensure project
  • Delivery remains on time and on budget and delivers fit for purpose solutions into operations consistent with technical strategy.
  • Identify areas for improvement in existing solutions and contribute to new solution strategy.
  • Plan, agree and implement changes (following change control processes).
  • Keep abreast of supplier and market technology trends and developments.
  • Focus on customer service and solution quality
  • Provide training sessions and ensure documentation provided to operations and support teams on new solutions as necessary.
  • Act as point of support escalation for operational support team

Experience:

  • Strong experience in a Media Management operational setting and direct experience with investigation and trouble shooting
  • Experience supporting and configuring transcode supporting
  • Technologies such as AQC and audio level correction e.g. Telestream, Aurora, Vid Checker, Minnetonka Audio Tools Server.
  • Provide technical problem solving to translate identified opportunities into detailed technical offering, and proposals
  • Act as Subject Matter Expert in video and audio coding and transcoding systems and technologies, including live streaming
  • Provide technical problem solving to translate identified opportunities into detailed technical offering, and proposals
  • Carry out detailed design and implementation as required for solution delivery
  • Be able to be on call on a rota basis to provide support when required
  • Substantial experience of project delivery and Support (including at least some demonstrable 3rd line experience) in a fast moving 24/7 environment.
  • Basic experience of Windows/Linux scripting and script debugging. Experience in XML, and API(REST&SOAP)
  • Understanding of IP networking and common protocols such as FTP.
  • Experience of managing 3rd party software vendors with regard to ensuring maximum support effectiveness.
  • Experience with building, configuring and deploying video transcoders. Eg: Telestream Vantage and FFMPEG
  • Knowledge of broadcast video formats, protocols, and encoding standards.

Fibre Deployment Engineer

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Fibre Deployment Engineer

At Comvergent we make networks work and despite the challenges over the last year have entered an exciting stage of new business growth. As such we are seeking Fibre Deployment Engineers (working in 2-man teams) to join our Fibre Deployment team working across London for a MDU rollout project.

We have both permanent and contract vacancies available and the Fibre Deployment Engineers will primarily be working in 2-man teams to complete MDU (Multiple Dwelling Units) fibre installations across the London area.

The Fibre Deployment Engineers will also be responsible for:

  • Installing containments (internally and externally going up the outsides of buildings); box trunk installation, tray work (on top or inside)
  • Pulling cable between risers (i.e., utility panels that carry cable between floors)
  • Pulling cable in cable chambers
  • Production of SLD’s on successful completion of tasks along with the creation of accurate A55 documents using Planpoint application or similar.
  • Understanding Microsoft Word/Excel/PDF based Job Packs.
  • Understanding BT diagrams.
  • Working outdoors in all weathers.
  • Travel to and from various locations as and when required.
  • Working to completion deadlines to ensure operational requirements are met along with working in confined spaces.
  • Completion of works to a high standard is expected by Comvergent Limited
  • Flexibility with regards to working hours as some locations may be out of hours due to traffic restrictions as well as being prepared to work out of the area if required (accommodation will be provided in these occasions)
  • Attend accredited training courses as and when required.
  • Always adhering to all Comvergent Limited Health and Safety policies.

We would welcome applicants with the following skills and qualifications:

  • MDU installation or similar cabling experience.
  • Previous experience of working on the Openreach One Fibre Network.
  • NRSWA Unit 2 Accreditation between one member of the team.
  • BTOpenreach accredited for at least 2 years ideally with the followingaccreditations:
    • SA001 Safety overhead.
    • SA002 Safety underground.
    • S8 PIA overhead cable installation.
    • S7 PIA sub-duct and cable installation.
  • Full UK manual driving license held for a minimum of 12 months.
  • UK trailer licence required by at least one member of the team.
  • Ability to work unsupervised in teams of two and have a strong customer focused attitude.

Location: London

Role Type: Permanent & Contract work available!

Start Date: ASAP

Permanent Salary: £25- 30k (DOE) with employee benefits (including private healthcare, dental)

Contract Rate: Price Per Job working self-employed under CIS

Interested and want to know more? Click Apply today!