Data Analyst

Data Analyst

Location: Reading (RG1)

Employment Type: Permanent

Salary: £50,000 – £55,000 per annum + bonus and benefits

Start Date: ASAP

Our Client, a leader in Mobile Telecommunications infrastructure across Europe, is seeking a skilled Data Analyst to join their team.

Reporting to the Head of Estates & Infrastructure, Insight & Data, within the Operations department you will be primarily responsible for the enablement of business decision making by providing data, statistical, and analytic expertise to help support the discovery of actionable insights. Alongside this, you will be working with senior stakeholders within the business to ensure insights are produced in an accurate and timely manner.

Role Responsibilities:

  • Ad-hoc statistical and predictive modelling, supporting a variety of Telecoms business initiatives
  • Advanced Excel development integrating numerous sources, utilising existing, and developing new, business logic
  • Support for complex data migration/integration activities
  • Ongoing business analysis, requirements, interpretation and report/analysis development
  • Define and/or implement solutions that fully meet the needs of internal and/or external customers and other stakeholders in terms of time, nature and contents and provide added value
  • Regularly identify new opportunities for business development wherever possible
  • Be proactive and creative in identifying areas for improvement in the work environment and propose creative added-value ideas (working methods, processes, services, technology, systems or others) provide action proposals

Skills and Experience Required:

  • Solid experience in Excel and database technology
  • Experience with SAP
  • Knowledge of Power BI would be desirable
  • A background in statistics and business intelligence reporting
  • An appreciation of business/systems analysis
  • 3- 5 years + Data analysis experience
  • Experience with accommodating a demandingmulti-work stream program experience
  • Relevant skills and experience with a background in Telecommunications desirable but not a requirement
  • Experience of working in a multinational company

Interested and want to know more? Click apply today!

Project Coordinator

Project Coordinator – Admin Team

Location: Office locations in Altrincham, Reading or Daventry with work initially being remote in current climate.

Employment type: Full time, Fixed term contract (until at least September 2021)

Salary: £25,000 – £30,000 per annum + Benefits

Start Date: ASAP

Our Client is a leader in mobile telecommunications infrastructure who are currently at the heart of 5G deployment within the UK and due to continued business growth and expansion are seeking a Project Coordinator to with within their Central Admin Team.

Reporting in to the Central Admin Team Lead, the Project Coordinator will be responsible for the provision of operational, technical and maintenance support for a range of internal and external customers. The overall aim being to provide a seamless customer service experience and ensuring service level agreements are met.

The overall objective of the team will be to provide support and assistance to the Telecoms team primarily coordinating project delivery tasks, improving data to allow greater effectiveness, taking enquiries from other areas of the business and assisting the wider teams with overall visibility of the design, acquisition and build programmes.

Role Responsibilities:

* Gather and process comprehensive information to support Customer Infrastructure Programmes (CIP)
* Engage in organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback)
* Manage knowledge and data (collect, classify and disseminate knowledge of use to the organisation)
* Provide technical and operational guidance to support projects and all BAU activity
* Ensure accurate records, documentation and reporting of actions taken are completed and shared with other relevant stakeholders
* Take part in testing and measurement is completed within the team to comply with regulatory, industry and customer requirements
* Assist with the production of work instructions and other training and appropriate tools/materials to support service, operational and technical delivery
* Collaborate with the team to improve operating performance, policies, processes and procedures as required
* Engage with customers and build positive working relationships
* Facilitate the management of 3rd party suppliers, contractors and technology partners to meet Client specifications and standards
* Strive to ensure that the skill levels across the team are consistent so that each team member is able to cover for one another
* Undertake Continuous Improvement activities and suggest improved ways of working to line management
* Update and maintain any process documents required for the CAT team
* Undertake simple project work on behalf of the CIP team as per their instruction
* Data population and administration of databases including KEEP
* Project and Bid Support where required
* Financial / Administrative / Facilities Support
* Provide support to the business including requesting and managing Purchase Orders
* Site Creation on KEEP and De-Commissioning activities to support the Commercial Executive

Skill and Experience Required:

  • Ideally a minimum of 5 years’ experience in the telecoms industry within a projects environment (admin or coordinator level)
  • Solid educational background and keen attention to detail
  • Excellent communication skills both written and verbal with an ability to communicate across different teams and functions within a business effectively
  • Ability to rapidly understand and assimilate new ideas and information
  • Fundamental IT knowledge with competency in Microsoft Office software and a willingness to learn new tools as required
  • Availability to travel is essential as you may be required to visit other offices on occasion

Interested and want to know more? Click Apply today!

Project Coordinator

Project Coordinator
Location: Remote Worker / Chester

*** Project Coordinator must have had prior experience in the Telecoms industry ***

Project Coordinator responsibilities;

  • Manage resource requirements within the team using the project tracker for job/resource availability and provide status updates
  • Ensure the internal and external client tracker is reconciled
  • Complete exception reporting and resolve exceptions
  • Ensure internal trackers and database with client system, ensuring alignment and correct data input
  • Collate and generate job packs / Handover packs (HOP’s)
  • Act as point of contact for HOP exception clearance/resolution
  • Assign to relevant resources and manage snag process/trackers
  • Act as escalation for any outage or access issues to site / point of contact
  • Review materials / picklists and escalating any issues to the relevant specialist for resolution (Rigging/I&C/Transmission)
  • Generate orders and manage the PO process
  • Support the project manager and project administrator as required
  • Work closely with assigned Project Managers acting as a key point of contact for all project queries and updates
  • Ensure all project documentation is up to date, version controlled and available in the correct folder
  • Processing of scheduled work, access, outages, MEWP etc., define standard processes, Admin headcount matrix managed across PMO.

Experience from Project Coordinator;

  • Previous experience working in a Telecoms (Fixed or Wireless)
  • Previous experience working as a Project Coordinator on a fast-paced project

Technical Competencies from Project Coordinator;

  • Excellent communication and influencing skills
  • High attention to detail
  • Excellent organisation, time management and administrative skills
  • Ability to work under pressure and with time constraints

Qualifications;

  • Minimum of 5 GCSE (A*-C or equivalent)
  • Studying towards Project Management qualification would be desirable

In return, you’ll work for a close-knit, innovative company that is invested in your wellbeing and personal development. Committed to employee engagement, Comvergent empowers each staff member to achieve their goals.

In a happy and healthy office, you’ll work with a team of colleagues who take pride in their role and believe in cooperation and openness with each other.

Comvergent promote other benefits such as; breakfast mornings, employee fun days, weekly fresh fruit baskets, staff events and other innovative ideas brought forward by the Comvergent Committee.

We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff get involved in.

Feel free to contact us for more information.

Product & Solutions Engineer – Telecoms

Product and Solutions Engineer – Mobile Telecoms

Location: Reading (RG1)

Employment type: Permanent

Salary Expectation: £65,000 per annum + bonus and employee benefits

Start Date: ASAP

Our Client, a Europe leading specialist in tower operation and mobile network infrastructure provision, are seeking a knowledgeable Product and Solutions Engineer to join their team working within their office in Reading.

Reporting in to the Head of Product & Solutions, you will be part of a team whose purpose is to help create products and solutions to sell to both MNO’s (mobile network operators) and other customers across the UK. To achieve this you will work alongside other teams within the business to assess customer requirements and provide the technical input which leads to the creation of desired products, solutions, services and capabilities.

This role is ideal for a seasoned solutions & product design veteran within the telecoms sector who is looking for a long term role with a company that actively invests in the careers and professional development of their employees.

Role Responsibilities:

  • Provide Technology insight – including opportunities and threats. Continual research of current and emerging technologies and proposing changes where needed
  • Capture and assess detailed customer requirements
  • Strategize with the sales team to create customised solutions, based on common products, components and capabilities
  • Identify and research solution options
  • Identify and engage with suitable potential suppliers and partners
  • Develop and maintain relationships with customers & suppliers at SME level
  • Lead projects and work in a virtual team
  • Assessing the business impact that certain technical choices have
  • Produce documentation including requirements specifications, and product / solution specifications
  • Undertake design and costing of new products and solutions, at each stage of design maturity
  • Develop business cases to meet Client’s rules / financial hurdles
  • Perform technical testing and arranging trials as required
  • Support the sales team with all technical related queries
  • Act as a Subject Matter Expert both internally and externally

Skills and Experience Required:

  • Demonstrable experience within Telecoms industry ideally 10 years+ working within or closely with MNOs.
  • Degree level education in an engineering or other relevant discipline
  • A solid understanding of:
    • RF environment for macro sites and small cells
    • Site design and deployment, including a working knowledge of acquisition, design and planning requirements for both rooftop and greenfield deployment
    • Structural aspects for site design
    • Small Cell deployment
    • In building cellular systems
  • A deeper knowledge in one (or more) of the following:
    • DAS systems
    • Open RAN
    • Private networks
    • Connectivity
    • Network architecture
    • 5G
    • WiFi
    • Data networks
  • Knowledge of GIS/Mapping tools at an intermediate level would be advantageous
  • Able to lead projects and work in a virtual team
  • Able to work with customers & supplier at SME level
  • High-level communication skills
  • Exceptional interpersonal skills
  • Ability to present ideas in a clear, user-friendly way
  • Attention to detail
  • Availability to travel when required for the role

Interested and want to know more? Click Apply today!

Programme Manager Telecoms

Programme Manager – Small Cells & DAS Projects

Location: Office locations available in Reading (preferred), Altrincham or Daventry with an expectation to work a blend of remote and office & travel to client sites when required.

Role type: Permanent

Salary Expectation: £50,000 – £60,000 per annum (depending on experience) + Benefits

Start Date: ASAP

Our Client, a Europe leading Tower Operator and Mobile Network Infrastructure provider working at the heart of 5G within the UK are seeking a skilled Programme Manager to join their team.

The Programme Manager will be reporting in to the Programme Director and will be responsible for the lead and overall delivery of account activities including Small Cell and Distributed Antenna System networks with scope for additional activities beyond this.

This role is ideal for a Programme Manager or an experienced Senior Project Manager working within an MNO (Mobile Network Operator) who is seeking the next step in their career with a dynamic and exciting business that offers long term career development.

Role Responsibilities:

  • Lead the definition of business unit programme scope, goals and deliverables and produce the Programme Initiation Document (PID)
  • Lead and Direct the planning of projects and work streams within the programme, ensuring the tasks and resources required are identified and each produces a comprehensive project plan establishing project timelines, dependencies and critical paths
  • Establish and lead the cross functional and multi-disciplined teams, both direct and virtual, required to deliver the programme, agree allocation of activities and manage their performance throughout the programme
  • Plan and agree the programme/project budget and control delivery costs across each project and work stream within the programme
  • Deliver MNO demand for small cells to time and cost, provide weekly and monthly reporting to internal and customer stakeholders
  • Deliver DAS system demand to time and cost, Provide weekly and monthly reporting to internal and external customer stakeholders
  • Support development of small cell & DAS products to meet customer expectation for street level and indoor telecoms equipment
  • Define and ensure standards of delivery, product specification and documentation of 3rd party suppliers are aligned to programme requirement
  • Define and implement programme controls and governance to ensure process, documentation, risks and issues and Health and Safety practice comply with best practice and ISO standards
  • Lead stakeholder engagement, providing progress and status reports in line with agreed Communication Plans, including contribution at the relevant Steering Boards and through all agreed reporting mechanisms
  • Manage key dependencies and interfaces between projects and work streams within the programme, resolving any issues escalated

Skills and Experience Required:

  • Degree level qualification or significant relevant industry experience with Mobile Network Infrastructure rollout/deployment.
  • Minimum of 5 to 7 years’ experience in Small Cell or DAS roll out or similar consolidation programmes supporting Mobile Network Operators
  • Excellent networking and customer facing skills with good knowledge of key stakeholders in the UK Telecoms market
  • A Proven track record in the delivery of multiple installation projects and programmes in the telecommunications street level/indoor environment
  • Ideally holding a project management qualification such as: APM Practitioner Qualification, Managing Successful Programmes or Prince 2 Practitioner
  • Lean, Six Sigma (or Lean Six Sigma) practitioner
  • Ability to travel to client sites/other Client offices when required

Interested and want to know more? Click Apply today!

Field Operations Consultant

Field Operations Consultant

Start Date: ASAP

Employment Type: Contract

Contract Duration: 4-6 Months

Day Rate: £750 – £800 (Depending on experience)

Location: Initially remote then working from Reading in Q1 3 days a week.

Our Client, a European leader in Mobile Network Infrastructure is seeking an interim Field Operations Consultant to join their team and help establish a new Field Delivery Department within their offices in Reading. This role will be a critical position within the business and will play an integral role in our Client’s expansion and growth within the UK as they continue to help develop the UK’s Telecommunications infrastructure.

The successful individual will be able to manage Operations at scale and has proven experience with being able to land into a business and deliver results. They will also have a strong Customer focus, the ability to inspire, and creativity will be at the heart of this person’s agenda. Essentially, this role will allow you to truly make your mark within our Client and upon the Telecommunications industry as a whole.

You will be responsible for:

  • Delivering the national performance of Field Delivery Regions across the Client’s product set – TIS, DAS, SC and other products which may be deployed.
  • Being a member of the Client’s management team, liaising and engaging within the Corporate organisation
  • Owning the customer experience in relation to field delivery commitments including delivery to commitments, cost and quality
  • Leadership and engagement with the Regional Teams
  • Management of the Technical Operations field supplier Strategy
  • The safe execution of engineering processes such as infrastructure integrity, RF safety and drawing and data management
  • Internal Stakeholder management – specifically with Commercial in terms of engineering support for Bids and account management
  • Accurate forecasting of project level milestones for TIS, Small Cell, DAS and Private Network projects
  • Management of project delivery to agreed milestones through regional teams and suppliers and taking effective mitigation actions to ensure forecast milestones are achieved
  • Accurate and timely reporting of milestone delivery and milestone forecasts to Network Programmes team

To achieve all of the above you will have the following skills and experience:

  • A track record of leading teams, in a complex environment (preferably telecoms)
  • Delivery excellence is a must. This is about creating an organisation that can succeed, not an organisation that tries to. You must be able to use the investment in you and your team to create a top performing culture.
  • Stakeholder management, including with customers is a must
  • Be adaptable and capable of leading change
  • Have strong fundamental knowledge of operational delivery with an emphasis on enabling product diversification, optimising performance to meet and exceed customer expectations and driving the best possible partnering with the end Client’s supply chain
  • Excellent interpersonal skills capable of engaging customers, employees and internal stakeholders
  • You will naturally innovate – be able to step back and see the whole picture and challenge how it can be done better to improve the overall process
  • A strong get-up-and-go attitude to work – You will be the driving force behind this departments success and as such will be required to overcome various challenges along the way

Interested and want to know more? Click Apply today!

Estates Maintenance Manager

Estates Maintenance Manager

Location: Reading in Q1 2021 (with some remote work)

Employment type: Permanent

Salary: £50,000 – £60,000 per annum (dependent on experience) + Benefits

Start Date: ASAP

Our client, a leader in Telecommunications and Mobile Network Infrastructure with a strong presence across Europe are seeking an Estates Maintenance Manager to join their team. This role will be working from their office in Reading (with some remote work in the current climate) and will report directly to the Head of Operations within the Technical Operations department.

You will be directly accountable for the maintenance, health, and compliance of all the Client’s assets across their estate (over 8,000 sites across the UK that are part of a variety of operations within the business) and will assist in the delivery of asset capital programmes such as security improvements and capex maintenance, alongside taking accountability for the physical security strategy and its application, coordinating with customers and the wider industry on specific risks and initiatives when required.

Experience/Skills required:

  • Experience of working within the Telecoms (mobile network infrastructure) or Utilities sectors essential.
  • Formal education in a relevant engineering discipline is essential (M&E, Civil or structural engineering).
  • Previous expertise in managing asset maintenance across a large geographical area in a telecoms or utility environment.
  • Experience of managing maintenance programmes on active equipment/ communication networks. DAS, Small Cells, Private LTE for example.
  • Strong understanding of Compliance with regards to asset health.
  • Experience of designing and/or installing operational site assets such as electrical installations, civil engineering works or rigging.
  • Experience of working with and managing multiple contractors.
  • Ability to write specifications and scopes of work. Partnering with Procurement function to on-board new suppliers as required for the role.
  • Previous experience with formulating maintenance programmes, Budget building and management/ control on large scale projects.
  • Knowledge of Lean Six Sigma practices desirable but not essential.
  • Ability to travel to sites and customers as and when required.

Interested and want to know more? Click Apply today!

Quality Specialist Telecoms & Engineering

Quality Specialist – Telecoms

Start Date: ASAP

Employment Type: Permanent

Location: Reading (RG1) with some remote work.

Salary: £40,000 – £50,000 per annum (Depending on experience) + Additional Benefits

Our Client, a European leader in Mobile Telecommunications Infrastructure are seeking an experienced Quality Specialist to join their team. Working initially from their office in Reading (with some remote working in the current climate) this role will be reporting directly to the Head of P&O within the Corporate Department and will primarily involve implementing and enforcing compliance & quality guidelines to ensure all deliverables are accurate and of a high quality in line with pre-agreed Customer service levels.

This role would suit someone who has a keen eye for detail, a passion for quality/continuous improvement, is very focus driven, and has a background in Telecommunications or Engineering.

Role and Responsibilities:

  • Responsible for the quality standard of design service outputs issued to our customers, ensuring that the designs and planning outputs created by the teams are comprehensively and systematically checked & validated against customer standards & guidelines meeting all expectations.
  • Create, modify and implement a set of robust processes and procedures for continuous development and to meet consistently the clients Quality RFT and standards KPI measurements.
  • A hands-on approach to Quality Management, understanding team constraints, processes and methodologies in order to get to the detail of potential issues or problems.
  • Ensure all design service outputs meet or exceed the client KPI’s, specifications and standard of excellence
  • Working within and developing ISO9001 Standard processes, checks and balances.
  • Liaise with customers as primary point of contact for quality to understand & assess the implementation of client quality expectations on the deliverable.
  • Ensure all KPI reporting and trend analysis is completed for the presentation to customers & Management team on a monthly basis.
  • Ability to record and organise all necessary documentation to memorialise the implementation, maintenance and effectiveness of the Quality Control Program.
  • Summarise and communicate common quality success & failure issues and associated lessons learned and best practice in support of improving right first-time (RFT) performance and increasing customer satisfaction.

Skills & Experience required:

  • PCQI membership with a post-graduate qualification, degree or HND in a related discipline is desirable.
  • Proven excellence in communication & interpersonal skills with an appreciation of other work disciplines, such as engineering.
  • Outstanding problem-solving & analytical ability.
  • Planning & project management experience.
  • Ability to facilitate & motivate change.
  • A strategic approach to work but fine-tuned to the detail.
  • 3-5 years experience in a similar role Essential.
  • Working level proficiency in Spanish advantageous but not essential for the role.
  • Previous experience in the Telecommunications (specifically mobile network infrastructure) & Engineering sectors desirable.

Interested and want to know more? Click Apply today!

Infrastructure Service Manager

Infrastructure Service Manager

Location: Reading in Q1 2021 (with some remote work)

Employment type: Permanent

Salary: £50,000 – £60,000 per annum (dependent on experience) + Benefits

Start Date: ASAP

Our client, a leader in Telecommunications and Mobile Network Infrastructure with a strong presence across Europe are seeking an Infrastructure Service Manager to join their team. This role will be working from their office in Reading (with some remote work in the current climate) and will report directly to the Head of Operations within the Technical Operations department.

You will be directly accountable for the maintenance, health, and compliance of all the Client’s assets across their estate (over 8,000 sites across the UK that are part of a variety of operations within the business) and will assist in the delivery of asset capital programmes such as security improvements and capex maintenance, alongside taking accountability for the physical security strategy and its application, coordinating with customers and the wider industry on specific risks and initiatives when required.

Experience/Skills required:

  • Experience of working within the Telecoms (mobile network infrastructure) Broadcast or Utilities sectors Preferable.
  • Formal education in a relevant engineering discipline is essential (M&E, Civil or structural engineering).
  • Previous expertise in managing asset maintenance across a large geographical area in a telecoms or utility environment.
  • Experience of managing maintenance programmes on active equipment/ communication networks. DAS, Small Cells, Private LTE for example.
  • Strong understanding of Compliance with regards to asset health.
  • Experience of designing and/or installing operational site assets such as electrical installations, civil engineering works or rigging.
  • Experience of working with and managing multiple contractors.
  • Ability to write specifications and scopes of work. Partnering with Procurement function to on-board new suppliers as required for the role.
  • Previous experience with formulating maintenance programmes, Budget building and management/ control on large scale projects.
  • Knowledge of Lean Six Sigma practices desirable but not essential.
  • Ability to travel to sites and customers as and when required.

Interested and want to know more? Click Apply today!

Project manager

Job Title – Project Manager

Job Location – Remote/Chester

Job Role:

Responsible for managing the successful delivery of all allocated NEC3 / NEC4 projects into our client. Providing line management to appropriate PMO staff, and ensure they proactively deliver a trained, capable and suitably dimensioned service to meet challenging project delivery targets and customer expectations.

Business derived targets and objectives must be cascaded down to teams and successful candidate must have appropriate experience in delivering appropriate service level agreements in line with performance and delivery requirements.

Excellence through delivery, coupled with a ‘right first time’ approach are compulsory skills expected within this key Operational delivery role, and the successful candidate must be able to demonstrate these key components.

Responsibilities for cost control drivers and maintaining business defined profitability targets also form a key skill that the successful candidate must be able to demonstrate.

Responsibilities

  • Responsible for managing the PMO team and ensure the successful delivery/performance against client expectations
  • To ensure compliance with all internal operational and financial processes
  • To be the Operational escalation point of contact
  • To ensure compliance of Comvergent and Client processes
  • Attend client review meetings / conference calls and respond to client escalations and feedback into the business.
  • To manage the Operational Profit and Loss (P&L) for each project and ensure internal and external milestones are achieved (AR/VR)
  • Ensure all project financial data is aligned and resolve exceptions across client and internal systems.
  • Manage Work in Progress (WIP), investigate and resolve any outstanding issues.
  • To manage performance of site delivery against job cost and investigate any issues with delivery performance.
  • To implement delivery improvement plans where appropriate and promote/implement best practice.
  • Take ownership of project processes, monitor/review/improve:
    • Financial – Bids/Quotes/PO/Contract and Variation
    • Hardware and materials consumables
    • Logistics / Delivery
    • Scheduling – Survey / Build / Internal resource availability
    • Handover
    • Time recording/resource cost recording
  • Responsible for line management of relevant project coordinator’s and administrators
  • Matrix management of PMO and Field team resource
  • To support the project team as required and ensure effective performance management to include regular review meetings to discuss personal development and/ successful completion of objectives:
    • ​​​​​​​Planning for the right first-time quality of deployment & Handover documentation
    • Planning for the maximum of ACR costs maximisation of ACR revenue
    • Minimisation of work without PO cover
    • Identify upsell opportunities
  • Own and manage daily project delivery

Experience

  • At least 5 years project management experience on NEC3 / NEC4 type projects
  • Ability to multi-task, meet deadlines and problem solve in stressful situations.
  • Ability to negotiate and resolve conflicts effectively.
  • Take a logical and orderly approach to analysing problems, organizing work and planning actions.
  • Strong commercial understanding of e2e projects
  • A recognised project management qualification (PMI preferred).
  • Experience in ADC Telecom project delivery (desirable)
  • Excellent communication skills and the ability to build strong relationships both internally and externally