Quality Manager Telecoms

Quality Specialist – Telecoms

Start Date: November

Employment Type: Permanent

Location: Winchester (SO21) in 2020 then Reading in 2021

Salary: £Negotiable

Our Client, a European leader in Mobile Telecommunications Infrastructure are seeking an experienced Quality Manager to join their team. Working initially from their office in Winchester (with a planned office move to Reading in 2021) this role will be reporting directly to the Head of P&O within the Corporate Department and will primarily involve implementing and enforcing compliance & quality guidelines to ensure all deliverables are accurate and of a high quality in line with pre-agreed Customer service levels.

This role would suit someone who has a keen eye for detail, a passion for quality/continuous improvement and ideally a background in Telecommunications.

Role and Responsibilities:

  • Responsible for the quality standard of design service outputs issued to our customers, ensuring that the designs and planning outputs created by the teams are comprehensively and systematically checked & validated against customer standards & guidelines meeting all expectations.
  • Create, modify and implement a set of robust processes and procedures for continuous development and to meet consistently the clients Quality RFT and standards KPI measurements.
  • A hands-on approach to Quality Management, understanding team constraints, processes and methodologies in order to get to the detail of potential issues or problems.
  • Ensure all design service outputs meet or exceed the client KPI’s, specifications and standard of excellence
  • Working within and developing ISO9001 Standard processes, checks and balances.
  • Liaise with customers as primary point of contact for quality to understand & assess the implementation of client quality expectations on the deliverable.
  • Ensure all KPI reporting and trend analysis is completed for the presentation to customers & Management team on a monthly basis.
  • Ability to record and organise all necessary documentation to memorialise the implementation, maintenance and effectiveness of the Quality Control Program.
  • Summarise and communicate common quality success & failure issues and associated lessons learned and best practice in support of improving right first-time (RFT) performance and increasing customer satisfaction.

Skills & Experience required:

  • PCQI membership with a post-graduate qualification, degree or HND in a related discipline is desirable.
  • Proven excellence in communication & interpersonal skills with an appreciation of other work disciplines, such as engineering.
  • Outstanding problem-solving & analytical ability.
  • Planning & project management experience.
  • Ability to facilitate & motivate change.
  • A strategic approach to work but fine-tuned to the detail.
  • 3-5 years experience in a similar role Essential.
  • Working level proficiency in Spanish advantageous but not essential for the role.
  • Previous experience in the Telecommunications (specifically mobile network infrastructure) & Engineering sectors desirable.

Interested and want to know more? Click Apply today!

Project Coordinator

Project Coordinator

Location: Daventry, NN11

Start Date: ASAP

Employment Type: Contract

Contract Duration: Until June 2021 (with opportunity for extension)

Day Rate: £Competitive Rate

Our Client, a leading Telecommunications Infrastructure and Tower Operator are seeking a Project Coordinator to join their team working from their offices in Daventry. This role will be reporting to the Principle Project Manager and will involve primarily supporting the MBNL delivery teams. This will be achieved by undertaking a range of key tasks and responsibilities to help deliver programmes / projects to meet customer and internal key performance metrics.

Role & Responsibilities:

  • Co-ordinate various projects to ensure key activities and milestones are met
  • Operate a range of team processes to ensure key performance indicators are met
  • Provide support to the team by managing complex tasks
  • Maintain records, databases and reports as agreed with the team
  • Raise purchase orders and arrange for payment of invoices, expenses and approvals
  • Assisting with the raising and control of instructions and Vender PO’s.
  • Responsible for ensuring that the company databases are continually updated to reflect the current status of any given site share project and asset data
  • Coordination of KEEP reporting
  • Managing documents on the Livelink filing system
  • Liaise with external customer in order to arrange, Inception Meetings, Pre-starts and Site Inspections and chase for approval of documentation in order to progress site specific projects.
  • Employees.
  • Assisting with ensuring that regional project closures are completed in a timely and effective manner.
  • Assist in monitoring progress of any open commitments on a project
  • Assist in dealing with daily queries as to costs incurred on a project
  • Assist in liaising with Procurement, Finance and Project Managers
  • Coordinate H&S Paperwork and approval between contractor, Project Manager and CDM-C where appropriate
  • Manage handover information from contractor and obtain approval from customer and CSD where required
  • Promote an effective Safety, Health and Environment culture, to ensure a safe and healthy working environment within area of operation
  • Maintain a secure working environment in line with the requirements of the Client Security Policy in order to protect individuals, information and Client assets.

Experience & Qualifications required:

  • Knowledge of MS software packages (Project, PowerPoint, Word and Excel).
  • 2-3 years’ experience in a similar position.
  • Project Management core skill set, knowledge of Telecoms Advantageous.
  • Good communication skills.
  • Good organisational skills.
  • Thrive on team work
  • Knowledge of Symology tools would be beneficial but not essential.
  • Availability to travel for internal and external meetings UK wide.

Interested and want to know more? Click apply today!

Project Manager

Project Manager

Location: Daventry, Northamptonshire

Project Manager responsibilities include;

  • Define the project scope, goals and deliverables and produce the Project Initiation Document for National Mobile Network Operator Radio Access Network (RAN) rollouts
  • Define the tasks and resources required to deliver the project and produce a comprehensive project plan establishing project timelines, dependencies and critical paths
  • Identify and assign the project team members, both direct and virtual, required to deliver the project, agree allocation of activities and manage delivery throughout the project lifecycle
  • Manage the project budget allocated
  • Identify 3rd party suppliers and ensure their standards of delivery, product specification and documentation are aligned to project requirements
  • Manage customer relationships inside MBNL and interactions across the project, providing regular progress reports and responding to customer feedback
  • Track progress against project deliverables and report progress to all stakeholders
  • Use defined Cellnex processes to manage changes to project scope, risks, issues and overall project governance
  • Deliver an effective project handover to the customer, ensuring capability to maintain agreed standards of performance
  • Evaluate each project against its scope and objectives and produce a Project Closure Report.
  • Manage risks and issues effectively to ensure that all projects are delivered to the customer on time and within budget.
  • Seek out efficiencies and process amendments to positively impact on delivery and customer satisfaction. Constantly review procedures and promote innovation and ‘Best in Class’ practices.
  • Alignment with the National Acquisition, Commercial & Implementation Managers and their teams.

Experience and Background required from Project Manager;

  • Education: Degree level qualification or significant relevant industry experience such as below:
    • Minimum of 5 to 7 years’ experience in National Mobile Network Operator Radio Access Network (RAN) roll outs or similar consolidation programmes
    • Excellent networking and customer facing skills with good knowledge of key stakeholders in the UK market
  • Experience working with site shared / vendor / operator / SWC; in Telecoms such as; Huawei, Ericsson, Nokia, Arqiva, MBNL, EE, Hutchinson/3UK, Telefonica, Comvergent, WHP, Sitec, ARCC, 8point8, Babcocks, Virtua etc.
  • A proven track record in the delivery of multiple acquisition and installation projects and programmes in the telecommunication industry, preferably on 3G, 4G and 5G related projects
  • In depth experience and knowledge of the site design, acquisition, Town and Country Planning, Construction and Project Finance process.
  • Experience in Project or Programme Management systems, tools and processes. APM or Prince 2 qualification (desired)
  • Strong stakeholder management techniques
  • Strong negotiator / persuasion methods
  • Experience of using data systems and processes to schedule and manage very high volumes of implementation activities
  • Strong analytical, reporting and presentational skills
  • Experience and of all parts of programme lifecycle for end to end delivery from programme start up through to completion
  • Matrix management skills to form a team and inspire them to deliver.
  • Ability to travel nationwide to attend customer meetings

Project Manager

Project Manager

Location: Glasgow

Project Manager responsibilities include;

  • Define the project scope, goals and deliverables and produce the Project Initiation Document for National Mobile Network Operator Radio Access Network (RAN) rollouts
  • Define the tasks and resources required to deliver the project and produce a comprehensive project plan establishing project timelines, dependencies and critical paths
  • Identify and assign the project team members, both direct and virtual, required to deliver the project, agree allocation of activities and manage delivery throughout the project lifecycle
  • Manage the project budget allocated
  • Identify 3rd party suppliers and ensure their standards of delivery, product specification and documentation are aligned to project requirements
  • Manage customer relationships inside MBNL and interactions across the project, providing regular progress reports and responding to customer feedback
  • Track progress against project deliverables and report progress to all stakeholders
  • Use defined Cellnex processes to manage changes to project scope, risks, issues and overall project governance
  • Deliver an effective project handover to the customer, ensuring capability to maintain agreed standards of performance
  • Evaluate each project against its scope and objectives and produce a Project Closure Report.
  • Manage risks and issues effectively to ensure that all projects are delivered to the customer on time and within budget.
  • Seek out efficiencies and process amendments to positively impact on delivery and customer satisfaction. Constantly review procedures and promote innovation and ‘Best in Class’ practices.
  • Alignment with the National Acquisition, Commercial & Implementation Managers and their teams.

Experience and Background required from Project Manager;

  • Education: Degree level qualification or significant relevant industry experience such as below:
  • Minimum of 5 to 7 years’ experience in National Mobile Network Operator Radio Access Network (RAN) roll outs or similar consolidation programmes
  • Excellent networking and customer facing skills with good knowledge of key stakeholders in the UK market
  • Experience working with site shared / vendor / operator / SWC; in Telecoms such as; Huawei, Ericsson, Nokia, Arqiva, MBNL, EE, Hutchinson/3UK, Telefonica, Comvergent, WHP, Sitec, ARCC, 8point8, Babcocks, Virtua etc.
  • A proven track record in the delivery of multiple acquisition and installation projects and programmes in the telecommunication industry, preferably on 3G, 4G and 5G related projects
  • In depth experience and knowledge of the site design, acquisition, Town and Country Planning, Construction and Project Finance process.
  • Experience in Project or Programme Management systems, tools and processes. APM or Prince 2 qualification (desired)
  • Strong stakeholder management techniques
  • Strong negotiator / persuasion methods
  • Experience of using data systems and processes to schedule and manage very high volumes of implementation activities
  • Strong analytical, reporting and presentational skills
  • Experience and of all parts of programme lifecycle for end to end delivery from programme start up through to completion
  • Matrix management skills to form a team and inspire them to deliver.
  • Ability to travel nationwide to attend customer meetings

Rigging Project Engineer

Rigging Project Engineer

Location: Chester, CH48RH

Salary: Negotiable

Start Date: July/August

Here at Comvergent we make networks work and are proud of the continued hard work our teams put in to maintain the high quality service we provide during these times. With that in mind we are seeking a dedicated and process driven Rigging Project Engineer to join our team.

Reporting to the Rigging Dept, you will be responsible for the detailed gating, defining the programme of works (POW) and producing a scope of works (SOW) in the support of complex site based rigging activities.

Primarily office based, this role will be based at the Saltney Head Office with requirements to attend regular client meetings and the occasional site visit.

Responsibilities

  • Review client instructions and provide guidance on survey requirements.
  • Gate completed surveys and identify SOW.
  • Provide POW to satisfy the agreed SOW, considering MATS, client and internal working practice requirements and specifications.
  • Provide detailed information for the risk assessment and method statements required to support the on-site activity.
  • Provide rigging consumables pick lists.
  • Support on the day activities, providing guidance to Rigging Field Engineers, Team Leads and back office functions.

Knowledge and skills

  • Able to read and understand Detailed Design drawings
  • Experience of completing Surveys across multiple operators designs
  • Demonstrate experience in structural site build activities and planning, from face frames, headframe swaps, tower extensions and new builds.
  • Demonstrate detailed understanding of multiple operators site build requirements, in particular recent experience ofMBNL/EE/3UK/Huawei site installations.
    • Feeder installation, termination, earthing and labelling
    • Antenna installation
    • RRU installation, DC installation and fibre testing
    • Ancillary steelwork installation
  • Demonstrate understanding of multiple operators testing requirements and test equipment use.
    • Sitemaster System Return Loss and Distance to Fault
    • Alignment tool operation and data recording
  • Demonstrate an understanding of HOP requirements and support the field teams to provide HOPS within 12 hours of work completion.
    • Experience of MBNL Antenna pre-tests submission
    • Experience of completing all aspects of the MBNL BHOP ready for submission
  • Quality focussed, finding ways to enhance standards
  • Strong communicator, being able to explain wider implications of decisions

Qualifications and Experience

  • 5-10 year’s experience in PCN rigging
  • 3-5 year’s experience at a supervisory level
  • Mandatory Working at Height qualifications in date
  • Medically deemed fit to climb
  • Basic electrical knowledge
  • Driving license
  • Relevant H&S qualifications would be advantageous.

Company Benefits

In return, you’ll work for a close-knit, innovative company that is invested in your well-being, engagement and personal development.

You’ll work with a team of friendly colleagues who take pride in their role and believe in cooperation and openness with each other.

Our Head Office in Chester offers free parking, private healthcare, breakfast mornings, employee fun days, weekly fresh fruit baskets, staff events and other innovative ideas brought forward by the Comvergent Committee.

We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff to get involved in.

Interested and want to know more? Click Apply today!