Project Manager

Job Title – Project Manager
Job Location – Chester, Cheshire
Job Description:
Responsible for managing the successful delivery of projects and the service level agreement with the client is met to ensure customer satisfaction. To proactively deliver trained, capable and suitably dimensioned engineering resource to meet our customer’s expectations and the service level agreement in line with performance and delivery requirements. Ensure contracted levels of service within the customer contract is maintained whilst reducing cost and maximising engineering efficiency in the field

  • To act as the Account Manager / Client point of contact and monitor the delivery/performance against client expectations
  • Attend client review meetings / conference calls and respond to client escalations and feedback into the business.
  • To effectively manage the Profit and Loss (P&L) of the account and ensure internal and external milestones are achieved (AR/VR)
  • Ensure all project financial date is aligned and resolve exceptions across client and internal systems
  • Manage Work in Progress (WIP), investigate and resolve any outstanding issues
  • To manage performance of site delivery against job cost and investigate any issues with delivery performance
  • To implement delivery improvement plans where appropriate and promote/implement best practice
  • Take ownership of project processes, monitor/review/improve:
    • Financial – Bids/Quotes/PO/Contract and Variation
    • Hardware and materials consumables
    • Logistics / Delivery
    • Scheduling – Survey / Build / Internal resource availability
    • Handover
    • Time recording/resource cost recording
  • Responsible for line management of project co-ordinators
  • Matrix management of PMO and Field team resource
  • To support the project co-ordinator as required and ensure effective performance management to include regular review meetings to discuss personal development and/ successful completion of objectives:
    • Planning for right first time quality of deployment & handover documentation
    • Planning for maximum utilization of staff in cooperation with other projects
    • Minimisation of ACR costs maximisation of ACR revenue
    • Minimisation of work without PO cover
    • Identify upsell opportunities
  • Own and manage daily project delivery including:
    • Quality and timeliness of operational and handover documentation.
    • PIV’s, RAMS, access requests, outage requests, C of C’s, HOPs etc.
    • Monthly project reporting vs SLA to customer and internally
  • Deputise for the Project Planning Manager as required


  • At least 2 years telecoms project management experience.
  • Current knowledge of network technologies across fixed and mobile infrastructure
  • Workforce management systems development
  • Ability to multi-task, meet deadlines and problem solve in stressful situations.
  • Ability to negotiate and resolve conflicts effectively.
  • Takes a logical and orderly approach to analysing problems, organizing work and planning actions.
  • A recognised project management qualification (PMI preferred).
  • Relevant Technical skills and experience

Project Support Office Contract Lead ERCSJP00002536

Job Title – Project Support Office Contract Lead
Job Location – Guildford, Surrey
Job Description:


  • Lead and develop the UK Network Managed and Services Delivery (NMSD) Project Office capability for a Key Contract to deliver high quality Program and Project Governance for our UK Managed Services business
  • Participate in the CU NMSD Project Office and MSIP Leadership team and look for all opportunities to promote knowledge sharing and best practice reuse across the Project Office and Contracts.
  • Operationally manage, lead and motivate a high performing team of employees to consistently deliver Program Governance objectives and achieve customer service level agreements contributing to the overall Network Services NRO and MS UK business objectives and targets
  • Take responsibility for the budgetary management of the Program Support Office investment and spend for the assigned contract, ensuring the Commercials of the business (training costs, expenses, time recording, etc.) are effectively managed to deliver the overall revenue, margin and opex targets for the PSO work package
  • Monitor and maintain the Program team resource management, including forecasting and capacity management processes
  • Collaborate with Functional Team Leads to set appropriate targets and drive Project capability, dimensioning, recruitment/interviewing and competence development, as per business needs, to ensure that staff have the right level of competency and are best in class
  • Set appropriate targets and drive delivery of all relevant Programme governance processes, methods, tools and techniques
  • Drive a one-team approach with other Project Support Contract Leads and Functional Team Leads to ensure a consistent and aligned approach
  • Ensure key messages from the Region, Service Line Build and Commercial messages are communicated in a timely, clear manner to all impacted members of the Programme team.
  • Develop new competencies based upon forecasts and business requirements
  • When required act as stand-in for either the PSO Manager, other PSO Contract Leads or Functional Leads
  • Identify, scope, implement and drive continuous service improvements to drive efficiencies and improve customer satisfaction, including opportunities for automation and tooling improvements
  • Liaise closely with Head of Delivery, PSO Manager and other senior stakeholders and implement a one team approach to issue resolution, handover and project delivery success
  • Monitor resources and costs, ensuring delivery to the required budget and timescales. Ensure that time reporting is captured correctly within the online tracking system. Ensure completion of time sheets/CATS for the team


  • Held prior PSO role in a Telecoms environment
  • Good understanding of Program and Project Management, including understanding of the theory and application of formal Program (e.g. MSP) and Project Management lifecycle methodology (e.g. XLPM, PMI, PRINCE2)
  • Ability to translate business requirements into objectives at working level
  • Experienced in communicating to Senior Stakeholders
  • Problem analysis and resolution capability
  • Good understanding of Service Management (ITIL)

Customer Project Manager

Job Title – Customer Project Manager

Job Location – Guildford, Surrey

Job Role:

we are looking for an experienced Customer facing Project Manager, with a solid track record in managing system integration projects (pre-sales and execution) to join our PMO team on contract. The Project Manager will be empowered to take full ownership of their projects and will be motivated to demonstrate their value at the front end of our business, with strong emphasis on business case development, planning and control, team leadership and building customer relationships. We’re putting the focus on proactive Customer engagement and show casing our product and people capabilities.


  • To own the customer relationship. This is a vital part of the role and a proven track record is required.
  • To set up, manage and deliver projects, using a waterfall methodology. Having a recognised project management certification is beneficial.
  • To manage internal stakeholders, through effective communication and setting of expectations.
  • To demonstrate knowledge of a vendor’s telecom’s product portfolio and to lead a technical project team in execution.
  • To demonstrate commercial and financial acumen.
  • To demonstrate a consultative customer engagement, seeking opportunities to increase Ericsson’s value contribution to our clients..
  • Able to establish confidence, trust quickly


  • Experience within the telecommunications
  • Degree or equivalent experience
  • Experience using Prince 2 methodologies in a PMO or Project Management environment
  • Familiarity with current project management techniques (Waterfall )