Customer Project Manager

Job Title – Customer Project Manager

Job Location – Guildford, Surrey

Job Role:

we are looking for an experienced Customer facing Project Manager, with a solid track record in managing system integration projects (pre-sales and execution) to join our PMO team on contract. The Project Manager will be empowered to take full ownership of their projects and will be motivated to demonstrate their value at the front end of our business, with strong emphasis on business case development, planning and control, team leadership and building customer relationships. We’re putting the focus on proactive Customer engagement and show casing our product and people capabilities.

Responsibilities:

  • To own the customer relationship. This is a vital part of the role and a proven track record is required.
  • To set up, manage and deliver projects, using a waterfall methodology. Having a recognised project management certification is beneficial.
  • To manage internal stakeholders, through effective communication and setting of expectations.
  • To demonstrate knowledge of a vendor’s telecom’s product portfolio and to lead a technical project team in execution.
  • To demonstrate commercial and financial acumen.
  • To demonstrate a consultative customer engagement, seeking opportunities to increase Ericsson’s value contribution to our clients..
  • Able to establish confidence, trust quickly

Experience

  • Experience within the telecommunications
  • Degree or equivalent experience
  • Experience using Prince 2 methodologies in a PMO or Project Management environment
  • Familiarity with current project management techniques (Waterfall )

Delivery Manager

Job title: Delivery Manager

Reporting to: Service Delivery Manager

Business unit: Network Deployment

Location: Guildford

Day Rate: Negotiable

Start Date: ASAP

Role Requirements:

  • To act as the Build technical lead across the team providing technical support, direction and guidance to all members of the team, thereby contributing to the overall delivery of the team’s objectives
  • Support all Build activity.
  • Manage, on behalf of the various clients, budgets associated with all Build activity. Seek opportunities for efficiency & cost saving by driving a culture of cost-awareness & innovation.

Business objectives:

  • Direct, govern and act as a point of escalation with 3rd party suppliers.
  • Deliver results and achieve SLA/KPI performance by focusing on effective execution of work. Continually looking for revised ways of working leading to improved performance.
  • Lead by example and continually look for ways to improve performance.
  • Interface with different project work streams to ensure efficient handover between milestones.
  • Lead and develop a highly motivated team.
  • Attend regular meetings with the client and 3rd party suppliers to ensure the end to end delivery of the service.
  • Create and manage a quality plan to monitor and audit the processes to ensure deliverables are fault free.
  • Ensure all dependencies are monitored and delivered in accordance with the agreed timeplans to support the overall project plan.

Technical Competencies

  • Microsoft Office
  • Project Delivery methodology
  • Project Risk Management
  • Project Dependency Management
  • Project Reporting
  • Previous experience of Managing people
  • Experience working on Telecommunications Network Deployment Projects (Beacon, Darwin, EDEN, ESN, DICI, Maya, Etc)

Academic Background

  • Degree Level Desirable

Delivery Manager

Job title: Delivery Manager

Reporting to: Service Delivery Manager

Business unit: Network Deployment

Location: Guildford

Day Rate: Negotiable

Start Date: ASAP

Role Requirements:

  • To act as the Build technical lead across the team providing technical support, direction and guidance to all members of the team, thereby contributing to the overall delivery of the team’s objectives
  • Support all Build activity.
  • Manage, on behalf of the various clients, budgets associated with all Build activity. Seek opportunities for efficiency & cost saving by driving a culture of cost-awareness & innovation.

Business objectives:

  • Direct, govern and act as a point of escalation with 3rd party suppliers.
  • Deliver results and achieve SLA/KPI performance by focusing on effective execution of work. Continually looking for revised ways of working leading to improved performance.
  • Lead by example and continually look for ways to improve performance.
  • Interface with different project work streams to ensure efficient handover between milestones.
  • Lead and develop a highly motivated team.
  • Attend regular meetings with the client and 3rd party suppliers to ensure the end to end delivery of the service.
  • Create and manage a quality plan to monitor and audit the processes to ensure deliverables are fault free.
  • Ensure all dependencies are monitored and delivered in accordance with the agreed timeplans to support the overall project plan.

Technical Competencies

  • Microsoft Office
  • Project Delivery methodology
  • Project Risk Management
  • Project Dependency Management
  • Project Reporting
  • Previous experience of Managing people

Academic Background

  • Degree Level Desirable

Project Coordinator

Project Coordinator
Location: Chester, Cheshire

Comvergent have a fantastic opportunity available in our Chester office working in the PMO function as a Project Coordinator. The Project Coordinator will be working on technical engineering telecommunications projects that Comvergent deliver to large customers.
Project Coordinator responsibilities include;

  • Collate and generate job packs / Handover packs (HOP’s)
  • Act as point of contact for HOP exception clearance/resolution
  • Manage resource requirements within the team using the project tracker
  • Ensure the internal and external client tracker is accurate
  • Ensure internal trackers and database with client system, ensuring alignment and correct data input
  • Review materials / picklists and escalating any issues to the relevant specialist for resolution (Rigging/I&C/Transmission)

Experience required;

  • Project Coordination experience within Telecoms (essential)
  • Project delivery experience withing Telecoms (essential)
  • Working in a busy team

Skills required from Project Coordinator;

  • High attention to detail
  • Effective communication and influencing skills
  • Flexibility approach to work
  • Excellent telephone manner
  • Excellent organisational and time management skills
  • Strong IT skills; Microsoft office (Excel)
  • Ability to work under pressure and time constraints

In return, you’ll work for a close-knit, innovative company that is invested in your wellbeing and personal development. Committed to employee engagement, Comvergent empowers each staff member to achieve their goals.
In a happy and healthy office, you’ll work with a team of colleagues who take pride in their role and believe in cooperation and openness with each other.
Comvergent promote other benefits such as; breakfast mornings, employee fun days, weekly fresh fruit baskets, staff events and other innovative ideas brought forward by the Comvergent Committee.
We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff get involved in.