Chester, a historic City in the North-West of England

Design Surveyor

Design Surveyor

If you enjoy the work-life balance of getting out of the office / working from home to attend sites and being at the forefront of design in the Telecoms market, seeing what you put in front end come to reality, this Design Surveyor opportunity is one is for you.

Our Design Surveyor responsibilities include;

  • Assessing design requirements on surveys for Telecom sites (Rooftop, Greenfield and Streetworks)
  • Implement safe buildable designs as per the client’s specifications and current legislation
  • Provide quality assurance on site designs
  • Liaise and work with other departments to achieve design solutions
  • Contribute to the production of MSVs
  • Supporting Head of Design where required

We would love to hear from you if you have skills and experience in the following;

  • Previous Design Surveyor experience within the Mobile Telecommunications industry, or perhaps done a similar role as Design Engineer / Structural Engineer / Field Engineer / Auditor / Surveyor who has completed accurate surveying and understands structural and electrical design
  • On-site exposure as opposed to pure back office design
  • AutoCAD understanding

The Design Surveyor will play a huge part in the success of our design solution and will see growth opportunities as Comvergent invest further the coming months due to new project wins.

Our open plan offices have free-parking and are on the outskirts of Chester, meaning we’re easy to avoiding the busy city centre congestion. Comvergent would encourage those who aren’t local to apply as we allow working from home and flexibility in our working arrangements.

In return, you’ll work for a close-knit, innovative company that is invested in your wellbeing and personal development. Committed to employee engagement, Comvergent empowers each staff member to achieve their goals.

Comvergent promote other benefits such as; breakfast mornings, employee fun days, weekly fresh fruit baskets, staff events and other innovative ideas brought forward by the Comvergent Committee.

We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff get involved in.

Please apply to hear more.

Field Engineer

Job Title – Field Engineer

Job Location – Chester/Stafford/Stoke

Job Description:

  • Carryout reactive and proactive maintenance on multi-customer, multi technology networks, achieving agreed performance targets
  • Carryout project based on site installation, commissioning and integration activities across multi-customer, multi technology networks achieving agreed performance targets.
  • Work individually, as part of the FSO and wider teams to achieve right first time resolution of work within customer SLA’s without compromising safe working practices
  • Carry out the field related installation, commissioning and integration activities associated with agreed FSO project work
  • Assist in the development and review of FSO processes and procedures with a view to maximise efficiency
  • Keep diligent records and accurately update both internal FSO and Customer systems where necessary.

Experience

  • Must have VF,MBNL & Tef, base station corrective skills
  • Must be located in the appropriate areas/Willing to relocate
  • Must have all certs in date – Including Tower Rescue/Advance Climber
  • Provide own Vehicle

Project Coordinator

Project Coordinator
Location: Remote Worker / Chester

*** Project Coordinator must have had prior experience in the Telecoms industry ***

Project Coordinator responsibilities;

  • Manage resource requirements within the team using the project tracker for job/resource availability and provide status updates
  • Ensure the internal and external client tracker is reconciled
  • Complete exception reporting and resolve exceptions
  • Ensure internal trackers and database with client system, ensuring alignment and correct data input
  • Collate and generate job packs / Handover packs (HOP’s)
  • Act as point of contact for HOP exception clearance/resolution
  • Assign to relevant resources and manage snag process/trackers
  • Act as escalation for any outage or access issues to site / point of contact
  • Review materials / picklists and escalating any issues to the relevant specialist for resolution (Rigging/I&C/Transmission)
  • Generate orders and manage the PO process
  • Support the project manager and project administrator as required
  • Work closely with assigned Project Managers acting as a key point of contact for all project queries and updates
  • Ensure all project documentation is up to date, version controlled and available in the correct folder
  • Processing of scheduled work, access, outages, MEWP etc., define standard processes, Admin headcount matrix managed across PMO.

Experience from Project Coordinator;

  • Previous experience working in a Telecoms (Fixed or Wireless)
  • Previous experience working as a Project Coordinator on a fast-paced project

Technical Competencies from Project Coordinator;

  • Excellent communication and influencing skills
  • High attention to detail
  • Excellent organisation, time management and administrative skills
  • Ability to work under pressure and with time constraints

Qualifications;

  • Minimum of 5 GCSE (A*-C or equivalent)
  • Studying towards Project Management qualification would be desirable

In return, you’ll work for a close-knit, innovative company that is invested in your wellbeing and personal development. Committed to employee engagement, Comvergent empowers each staff member to achieve their goals.

In a happy and healthy office, you’ll work with a team of colleagues who take pride in their role and believe in cooperation and openness with each other.

Comvergent promote other benefits such as; breakfast mornings, employee fun days, weekly fresh fruit baskets, staff events and other innovative ideas brought forward by the Comvergent Committee.

We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff get involved in.

Feel free to contact us for more information.

HOP Project Coordinator

Job Title – HOP Project Coordinator
Job Location – Chester, Cheshire or Remote working


Job Role:

The HOP Project Coordinator will assist with the delivery of the goals and objectives of the company’s customer’s projects and deliver effective, flexible field engineer resource solutions to support their changing business demands. The role requires excellent communication and organisational skills with relevant industry experience and an ability to be proactive in meeting with and exceeding customer expectations and service level agreements.

Responsibilities

  • Collate and generate job packs / Handover packs (HOP’s).
  • Coordinate the production of HOPs for multiple workstreams.
  • Act as point of contact for HOP exception clearance/resolution.
  • To ensure the internal and external client tracker is reconciled with internal system.
  • Verify information on HOPs with different departments (Rigging/Build/etc) to ensure quality of HOP is maintained prior to client submission.
  • Ensure internal trackers and database with client system, ensuring alignment and correct data input.
  • Assign to relevant resources and manage snag process/trackers.
  • Interface between our new/existing Customers and other departments.
  • Work closely with assigned Project Managers acting as a key point of contact for all project queries and updates.
  • Work with the Project Manager to ensure all project documentation is up to date, version controlled and available in the correct folder.
  • Ownership of project delivery problems raised by customers.
  • Escalation of appropriate issues both internally and externally to resolve resource and delivery issues.

Experience

  • High attention to detail
  • Project Coordination experience within Telecoms
  • Project Delivery experience within Telecoms or IT
  • Effective communication and influencing skills
  • Flexibility in approach to work
  • Eagerness to improve and self-learn
  • Excellent customer skills
  • Excellent telephone manner
  • Advanced IT skills and experience, MS Office, MS Project preferred
  • Ability to work under pressure and with time constraints
  • Experience in working as part of a busy team

Key: HOP’s, Project Coordinator, Project Delivery, Telecommunications

Project manager

Job Title – Project Manager

Job Location – Remote/Chester

Job Role:

Responsible for managing the successful delivery of all allocated NEC3 / NEC4 projects into our client. Providing line management to appropriate PMO staff, and ensure they proactively deliver a trained, capable and suitably dimensioned service to meet challenging project delivery targets and customer expectations.

Business derived targets and objectives must be cascaded down to teams and successful candidate must have appropriate experience in delivering appropriate service level agreements in line with performance and delivery requirements.

Excellence through delivery, coupled with a ‘right first time’ approach are compulsory skills expected within this key Operational delivery role, and the successful candidate must be able to demonstrate these key components.

Responsibilities for cost control drivers and maintaining business defined profitability targets also form a key skill that the successful candidate must be able to demonstrate.

Responsibilities

  • Responsible for managing the PMO team and ensure the successful delivery/performance against client expectations
  • To ensure compliance with all internal operational and financial processes
  • To be the Operational escalation point of contact
  • To ensure compliance of Comvergent and Client processes
  • Attend client review meetings / conference calls and respond to client escalations and feedback into the business.
  • To manage the Operational Profit and Loss (P&L) for each project and ensure internal and external milestones are achieved (AR/VR)
  • Ensure all project financial data is aligned and resolve exceptions across client and internal systems.
  • Manage Work in Progress (WIP), investigate and resolve any outstanding issues.
  • To manage performance of site delivery against job cost and investigate any issues with delivery performance.
  • To implement delivery improvement plans where appropriate and promote/implement best practice.
  • Take ownership of project processes, monitor/review/improve:
    • Financial – Bids/Quotes/PO/Contract and Variation
    • Hardware and materials consumables
    • Logistics / Delivery
    • Scheduling – Survey / Build / Internal resource availability
    • Handover
    • Time recording/resource cost recording
  • Responsible for line management of relevant project coordinator’s and administrators
  • Matrix management of PMO and Field team resource
  • To support the project team as required and ensure effective performance management to include regular review meetings to discuss personal development and/ successful completion of objectives:
    • ​​​​​​​Planning for the right first-time quality of deployment & Handover documentation
    • Planning for the maximum of ACR costs maximisation of ACR revenue
    • Minimisation of work without PO cover
    • Identify upsell opportunities
  • Own and manage daily project delivery

Experience

  • At least 5 years project management experience on NEC3 / NEC4 type projects
  • Ability to multi-task, meet deadlines and problem solve in stressful situations.
  • Ability to negotiate and resolve conflicts effectively.
  • Take a logical and orderly approach to analysing problems, organizing work and planning actions.
  • Strong commercial understanding of e2e projects
  • A recognised project management qualification (PMI preferred).
  • Experience in ADC Telecom project delivery (desirable)
  • Excellent communication skills and the ability to build strong relationships both internally and externally

QHSE Advisor

Quality, Health, Safety and Environmental (QHSE) Advisor

Job location: Chester/Remote working from home
Reporting to: QHSE Manager
Department: Comvergent Field Services
Type: Permanent

An exciting opportunity has arisen for an experienced Telecommunications QHSE Advisor to join the Comvergent team on a permanent basis. The advisor will be able to support the team remotely for the time being with a preferred location near the Chester office.

General duties:

The QHSE Advisor’s role is to support the maintenance of ISO/OHSAS standards within the business and to support the QHSE Manager by ensuring quality and safety standards are maintained, in proactively performing quality and safety audits and implementing improvement actions as appropriate. The QHSE Advisor will provide advice, support and guidance to employees and assist managers to maintain a safe working environment, whilst also meeting or exceeding client requirements when necessary. To assist the QHSE Manager with the implementation & integration of any new services and/or resources to deliver the client requirements.

Key responsibilities:

  • Provide assistance to delivery teams to ensure RAMS completion is compliant to support project delivery.
  • Assist in the maintenance of quality, environmental, safety and security standards within deployed resource in order to manage compliance with client and regulatory requirements.
  • Assist in the completion and resolution of internal and external audits in line with Comvergent and client requirements.
  • Assist in investigating issues and non-compliance through inspection and audit, project work, and accident and near-miss investigation.
  • Manage and foster relationships with key client contacts as well as relationships between the group business and deployed resources both internal and subcontract.
  • Identifying solutions to offer clients to extend our existing services or improve the quality of current services and recommending these to appropriate Heads of Services.
  • Upkeep of electronic records to track deployed assets and/or material.
  • Assist in the calibration and/or certification of assets and safety equipment.
  • Complete PPE & LOLER equipment formal inspections and provide accurate inspection information.
  • Checking and signing off Risk Assessments & Method Statements from delivery teams.
  • QHSE Advisor experience and qualifications

  • At least 2 years telecoms project management experience.
  • Ability to multi-task, meet deadlines and problem solve in stressful situations.
  • Ability to negotiate and resolve conflicts effectively.
  • Takes a logical and orderly approach to analysing problems, organizing work and planning actions.
  • Current knowledge of network technologies across fixed and mobile infrastructure
  • Workforce management systems development
  • Excellent communication skills and the ability to build strong relationships both internally and externally
  • Relevant technical skills and experience
  • Relevant Project Management qualification (Desirable)
  • Key: QHSE, Project Management, Quality, Health, Safety, Environment, Telecoms, RAMS,

    HOP Project Coordinator

    Job Title – HOP Project Coordinator

    Job Location – Chester, Cheshire

    Job Role:

    The HOP Project Coordinator will assist with the delivery of the goals and objectives of the company’s customer’s projects and deliver effective, flexible field engineer resource solutions to support their changing business demands. The role requires excellent communication and organisational skills with relevant industry experience and an ability to be proactive in meeting with and exceeding customer expectations and service level agreements.

    Responsibilities

    • Collate and generate job packs / Handover packs (HOP’s).
    • Coordinate the production of HOPs for multiple workstreams.
    • Act as point of contact for HOP exception clearance/resolution.
    • To ensure the internal and external client tracker is reconciled with internal system.
    • Verify information on HOPs with different departments (Rigging/Build/etc) to ensure quality of HOP is maintained prior to client submission.
    • Ensure internal trackers and database with client system, ensuring alignment and correct data input.
    • Assign to relevant resources and manage snag process/trackers.
    • Interface between our new/existing Customers and other departments.
    • Work closely with assigned Project Managers acting as a key point of contact for all project queries and updates.
    • Work with the Project Manager to ensure all project documentation is up to date, version controlled and available in the correct folder.
    • Ownership of project delivery problems raised by customers.
    • Escalation of appropriate issues both internally and externally to resolve resource and delivery issues.

    Experience

    • High Attention to detail
    • Project Coordination experience within Telecoms
    • Project Delivery experience within Telecoms or IT
    • Effective communication and influencing skills
    • Flexibility in approach to work
    • Eagerness to improve and self-learn
    • Excellent customer skills
    • Excellent telephone manner
    • Advanced IT skills and experience, MS Office, MS Project preferred
    • Ability to work under pressure and with time constraints
    • Experience in working as part of a busy team

    Project Engineer

    Job Title – Project Engineer

    Job Location – Remote

    Job Role:

    To provide operational and technical support to the field resources, and technical gating of all EE/3UK sites in Comvergent’s remit Successful candidate will have experience of working on EE/3UK/VF Huawei swap programs, and can demonstrate sound technical skills associated with all aspects of Huawei vendor swap deployment activities, including, but not limited to:

    • BTS (all Huawei variants) Installation & Commissioning
    • Tech Add Upgrades
    • Cabinet swap / expansion activities
    • Combiner, Diplexer and Triplexer additions
    • RRU Installation, Commissioning and Integration
    • Commissioning and Testing post RRU / Antenna Upgrades
    • Complex Huawei BTS system troubleshooting techniques (active and passive elements)
    • Familiar with Antenna Feeder and Fibre testing techniques
    • Able to support remote troubleshooting with on-site field engineers, to de-bug:
      • Hardware issues
      • Software issues
      • System issues
    • Support project team with appropriate levels of knowledge transfer to help other team members identify and review HOP related issues.

    Technical gating of all sites within the upgrade pot is a key element of the support role. Candidate must be competent in understanding the solution required as gleaned from DD’s and working with the relevant team members to ensure the below aspects of build / DICI are covered and gated with appropriate staff:

    • Rigging requirements (active components)
    • BTS Solutions and HBOM (gating with client project staff)
    • Electrical requirements (liaise with Electrical Project Engineer)
    • Civil requirements (liaise with Build Manager)
    • Create PBOM from DD / site survey
    • Appropriately skilled resources are ring fenced from Comvergent talent pool
    Job Responsibilities:

    • To Plan, prioritise and manage activities within your role to ensure deliverables are met in accordance with agreed SLAs.
    • Sound technical understanding of all various Huawei BTS variants and relevant components that constitute the overall Huawei BTS system
    • Assist with the development, documentation and management of processes and workflow relating to the project deliverables and service level agreement.
    • Ensure compliance with relevant Health and Safety legislation and guidelines.
    • Work with other teams within the technical field operations support and our client to improve quality and processes.
    • Produce high quality, detailed weekly & daily reports on progress of activities to the business
    • Carry out ad-hoc tasks and activities in accordance with business requirements as required
    • Ensuring work is completed and handed into operational service in a timely and manner whilst improving quality standards.

    Experience

    • Proven experience in providing Technical Support on EE/VF/3UK Huawei vendor swap related project delivery.
    • Ability to learn and adapt into a new project environment, dealing with issues in the area of BTS project swap activities.
    • Ability to identify technical process inefficiencies and drive through process improvements for accelerated delivery with minimal impact to cost of delivery
    • Proven experience of working in a technical support environment, as a key member of a successful project delivery team.
    • Sound understanding of technical components that constitute a good HOP, whether it be Build or Light HOP

    Streetworks Coordinator

    Job Title – Streetworks Coordinator

    Job Location – (Chester/Remote)

    Job Role:

    • To manage resource requirements within the team using the project tracker for job/resource availability and provide status updates
    • Accessing multiple systems; prepare, submit and close down permits and notices required for streetworks programme
    • Assist with streetworks / symology reporting
    • Ensure TMA are fully prosecuted
    • Liaise with local authorities
    • To generate orders and manage the PO process
    • To ensure the internal and external client tracker is reconciled with Greentree
    • Ensure internal trackers and database with client system, ensuring alignment and correct data input
    • Collate and generate job packs / Handover packs (HOP’s)
    • Responsible for reviewing materials / picklists and escalating any issues to the relevant specialist for resolution (Rigging/I&C/Transmission)
    • Work with the Project Manager to ensure all project documentation is up to date, version controlled and available in the correct folder
    • To work with the logistics manager to ensure timely delivery of materials to site (against project tracker) and book external deliveries as required.

    Experience

    • Project Coordination experience within Telecoms
    • Previous experience using symology systems; eToN for example
    • Background working in a streetworks department with good understanding of permitting scheme
    • Project Delivery experience within Telecoms
    • Effective communication and influencing skills
    • Experience in working as part of a busy team