Business Process Architect

Business Process Architect
Winchester, Hampshire, SO21 2QA

We’re currently seeking a Business Process Architect who has experience on strategic transformation programmes spanning across processes, systems, data and operating models.
The Business Process Architect will play a key role in this transformation by;

  • designing As-Is business architecture and run simulations to support decision making in each stage of the transformation programme.
  • own the process architecture and provide coaching on the design principles and BPMN standards to the business
  • collect all required business capabilities to translate these into requirements for process changes
  • Introduce process modelling and simulation of different process scenarios

Background & Skills from Business Process Architect;

  • Previously worked as a Business Process Architect prior (spanning process and organisational structure)
  • Business Analyst or Process Analyst qualification; Lean Six Sigma, Babok, BPMN2.0
  • Expertise in TM Forum standards; eTOM, TAM
  • Ability to develop simulation model from scratch (with demonstrable experience)
  • 10+ years in Process Architecture / Process Modeling
  • Experience on large scale Business Change and IT Transformation programmes

Key: Business Process Architect, eTOM, TAM, BPMN2.0, BPR, IT

Site Solution Lead Engineer

Job Title – Site Solutions Lead Engineer

Job Location – Dublin, Ireland

Job Role:

The Site Solutions Engineer has an Engineering role in acquisition and engineering topics, coordinating and supporting the rollout organisation in regard to technical acquisition and engineering issues and solutions.


  • Engineer a team of engineers, across disciplines such as AC/DC power, RBS design, site civils and rigging work, TDM/IP transmission solutions.
  • Act as the point of escalation within the team on any technical queries or problems.
  • Drive improvements within the operations of the Site Solutions team, work to implement processes and methods that may have effect on the service supply quality vs. contracted scope of work for the service supply.
  • Adapt and evolve the processes, standards, methods and tools within the service family Site Acquisition, Civil Works and Site Engineering.
  • Attend meetings within the client and with the Customer about site solutions activities and act swiftly over the action points and the concerns raised by the customer.
  • Assist with the Technical Resource Planning (TRP) for the Site Solutions Team
  • Ensure key positions are delegated to personnel with adequate training and skills to perform the task to ensure that these are according to the service delivery requirements.
  • Bring to the attention of the site solutions manager any issues or escalations that require further support
  • Recognize the training requirement for the staff and do mentoring & coaching where required.
  • Define requirements in the CW Specification in terms of:
    • Access – ensure no restrictions to facility access that would hinder permitting, facility design and construction, and/or ongoing maintenance operations.
    • Building Codes – Specify design and construction codes to be used and monitor to assure that relevant codes are used and complied with.
    • Environmental – provide equipment and personnel Environmental Specifications to facility design and construction engineers to ensure proper environment is built into the project design and construction.
    • Facilities/Utilities – Specify all necessary facilities/utilities required by the equipment and personnel planned to be deployed at the facility.
    • Image – review any historical, architectural, camouflage, and/or antenna height requirements of the area.
    • Physical Space – provide design and construction engineers with physical space requirements for the current and planned future product/network equipment to be installed in the facility.
    • Quality Performance Measures – define how Service Providers performance will be measured and reported. Consequences of excellent and/or poor performance must be understood by the Service Providers


  • At least 5 years of experience with Telecommunications Civil Works Installation and related activities
  • Site installation experience with other products supplied by Ericsson e.g. Power systems, Antenna systems, Microwave link, transport equipment and other 3rd party site products.
  • Installation knowledge and familiarity with regulatory and Customer Site Design Guidelines used for Installation of different Ericsson & 3rd Party Products in a network environment.
  • Proficient in using the Site Handler database, entering data, setting-up and generating reports.
  • Proven experience in effectively managing subcontractors (ASP/SP)
  • Have excellent planning and scheduling skills.
  • Knowledge in root cause analysis/problem solving and the ability implement/drive corrective actions and efficiencies.
  • Have good customer and sub-contractor relation skills.
  • Experience of relevant tools like Site Handler
  • Good understanding of Microsoft office applications

Electrical Design & Build Enigneer

Job Title – Electrical Design & Build Engineer

Job Location – Dublin, Ireland

Job Role:

  • The Electrical Design & Build Engineer will support the Site Solution Design & Installation team within Customer Projects. The Electrical Design & Build Engineer must have good knowledge of power supply systems, climate control system and electrical regulations and installation experience with other products supplied e.g. microwave link systems, SDH equipment and other OEM site equipment e.g. antenna systems.
  • The Electrical Design & Build Engineer is required to have installation knowledge and be familiar with the specifications of the Electro-Technical Council of Ireland (ETCI) and Customer Site Design Guidelines used for installation of vendor products in a network environment.
  • The Electrical Design & Build Engineer must be able to work independently with minimal direct supervision


  • Design in relation to highlighted power and climate issues at design stage – ensure that proper power solution and correct design is implemented in design documents.
  • Build in relation to highlighted power related issues at build stage – ensure that site is built to comply with ESB, ETCI regulations, and customer guidelines.
  • Review of Site Survey Reports, Proposed Nominal Design and Detail Design Drawings from power perspective and refer issues back to the client or its SP(s). Power dimensioning.
  • Documentation: Electrical Infrastructure Design and Build Principles, Installation guides, Method of Procedures, Design Decision Trees, Hardware and Design Specifications, Electrical Health and Safety Guidelines and Alerts
  • Interface with the client and Customer in relation to site solutions and power design issues proposed and approve solutions that do not comply with Customer Site Design Guidelines.
  • Interface between Site Acceptance Team for implemented site solutions.
  • Project Management: Tracking design and build milestones in alignment with overall build programme, database control, reporting internally and externally


  • Qualified Electrical Engineer or Electrician with relevant design and installation experience;
  • Proficient in written and spoken English as a business language.
  • Able to communicate effectively with all interfaces.
  • Proficient in using MS Office applications, including Outlook, Excel, Word and PowerPoint and project planning software packages.
  • Proficient in using the Site Handler database, entering data, setting-up and generating reports

Site Engineer

Job Title: Site Engineer

Job Location – Dublin, Ireland

Job Role:

The Site Engineer, depending on assigned Portfolio Competence, carries out “Installation Investigation and Engineering”. They will also be responsible for assisting with NPI, ASP training, and development of MOP’s


  • Ensure Site Surveys are carried out in accordance to Design requirements.
  • Ensure material dimensioning is in accordance to the contract.
  • Production of Detailed Design documentation.
  • Ensure that the site engineering processes and methods are being adhered to.
  • Ensure all site-engineering approvals are obtained in a timely manner.
    • Adherence to laws and regulations and act in such a way that the interests of the client are damaged.
    • Ensure all team members follow the clients/local regulations of standard safety and health.
  • Ensure that the engineering work is performed in accordance to the clients standard taking into consideration customer specifications and the agreed time schedule
  • Develop and review methods, processes and support systems for continuous improvements in project engineering and design output
  • Conduct site surveys and prepare bill of quantities as basis for equipment/material ordering by Logistics
  • Prepare installation engineering documentation, to be used by the Implementation Managers
  • Prepare and update as-built documentation for submission to the customer
  • Prepare progress reports as required for each project


  • Previous experience in on-site building, installation of RBS and related equipment preferable
  • Familiarity with regulatory and customer specific design requirements preferable.
  • Customer and site specific accreditations including but not limited to:
    • SafePass
    • Garda Accreditation
    • Eircom Accreditation
    • Towercom Accreditation
    • ESB Accreditation
    • Vodafone Passport
    • CIE Accreditation
  • Experience of relevant tools like Site Handler preferable
  • Good understanding of Microsoft office applications.
  • Good understanding of reading/commenting on design drawings.

Network Rollout Project Manager

Job Title – Network Rollout Project Manager

Job Location – Dublin, Ireland

Job Role:

The Network Rollout Project Manager role will be responsible for the project rollout of the End to End delivery of an assigned number of sites in a major rollout delivery program


  • Manage network rollout across Ireland.
  • Manage a team of Implementation Managers and sub-contractors working in Network Roll-Out ensuring delivery is on the track with agreed rollout plan.
  • Ensure that the implementation and rollout work is scheduled and planned in accordance with the clients procedures, local laws, regulation and with respect to customer’s directives.
    • Development and management of Implementation and SP project budget.
    • Monitoring and Control of implementation and SP spend in alignment with budget.
  • Establishment and familiarisation of their assigned program cluster & site list in EriSite.
  • Complete awareness and management of the all Service Providers (SPs) in the field.
  • Governance of the sub-contracted SP re: their strict compliance and adherence to their contracted scope of work.
  • Co-ordination and management of specialist resources providing functions and services: H&S, QASIS and Logistics, to deliver an assigned portfolio of sites within the portfolio of clusters assigned
  • Assign priorities to the SP and Integration team to focus and drive delivery each and every day.
  • Planning, scheduling, and monitoring, of daily, weekly and monthly delivery run rates and requirements to the customer business as per the contracted commitments.
  • Report on plans and progress in regard to the rollout to Customer Project Manager.
  • Identification, mitigation, reporting along with the management and control of risks to the program plans.
  • Act to resolve unforeseen technical, quality and performance issues.
  • Responsible to manage exceptions, slippage and issues of priority, at project level, escalating where required and initiating proactive and mitigating actions to address same wherever appropriate.
  • Responsible to provide leadership, command and control and direction to team of implementation and integration managers.
  • Raise purchase orders and invoice follow-up for implementation work.
  • Manager and control all SP finances and change requests via Site handler and issue timely reports to the Customer Project Manager and/or Customer.
  • Assure the quality of implementation and act on performance issues.
  • Identify add on sales opportunities related to implementation in ongoing projects.
  • Responsible for ensuring the quality of data in Site Handler is accurate and up to date.
  • Assure that the preferred processes, methods and tools are implemented and followed.
  • Responsible for managing integration team via the Integration Manager


  • Previous experience in network and implementation rollout experience essential
  • Proven experience in effectively managing multiple subcontractors (SP/SP) across large projects
  • Knowledge in root cause analysis/problem solving and the ability implement/drive corrective actions and efficiencies.
  • Have good customer and sub-contractor relation skills.
  • Good financial understanding and the ability to manage cost efficient solutions.
  • Experience of relevant tools like Site Handler, EriSite, and SAP
  • A developed understanding of Radio and Transmission Products
  • Microsoft Office Tools including a good working knowledge of Microsoft Project.

Fibre Implementation Manager

Job Title – Fibre Implementation Manager
Job Location – Guildford, Surrey then from October – Reading, Berkshire
Job Role:

  • Plan, lead and coordinate the fibre delivery teams to obtain the best delivery precision within the cost budget and agreed timescales.
  • Control and scheduling of required tasks for internal staff and sub-contractor teams to deliver customer orders and fibre implementations. To include civils, cabling, materials and logistics, local authority engagement, noticing, traffic management, permits and OH&S requirements.
  • Effective operating procedures to be developed and managed with the clients subcontractors and internal teams to ensure the successful delivery of all customer orders. Ensure internal customer delivery targets and measurements are supported by back-to-back subcontractor commitments
  • Manage the change control process for customer orders, controlling the variations to design in the field between the subcontractors and Design & Build Team
  • Work closely with all areas of the business to address customer issues or service
  • Provide adequate and timely updates & reports to include measurements on delivery against planned dates, time reduction and quality compliance of test results. To include a daily work progress report and weekly project cost report.
  • To ensure resources, capabilities and capacity to meet both existing and new business demand are in place.
  • Support the internal and subcontractor teams to ensure understanding and adherence to the clients fibre services delivery processes and tools
  • Create and implement a low level time schedule based on milestones agreed in the Customer Contract.
  • Maintain and assure the quality level according to the Customer Contract and the clients Standards.
  • Deliver the project according to the Customer Contract as well as monitor and control implementation and the Deployment Process.
  • Implement and ensure that local regulations relevant for the rollout of the project are followed.
  • Have read and understood the Customer Contract and relevant standards to ensure that deliverables are according to the scope of the contract.
  • Secure the right understanding of the Customer Contract to enable identification and need of Change Orders including report obstacles outside clients control and if needed support the CPM in the negotiation regarding compensation.
  • Continuously gather and update reports regarding Service Provider’s performance and quality (including capacity and competences), to be reported to (A)SP Management and Sourcing.
  • Secure the quality and quantity of the performed work by Service Providers prior to the approval of the invoice specification


  • At least 5 years’ experience of implementation management/delivery of fibre rollout (B2B, FTTx, HFC) projects including design, survey, wayleaves, permitting, civils, cabling and splicing to UK fixed and cable operators
  • Excellent knowledge of NRSWA and Traffic Management requirements for civils and cabling work in public highways
  • Good knowledge of CDM Regulations and up-to-date working knowledge of related legislation
  • Good knowledge of fibre design, survey and as-built requirements
  • Excellent communication and organisational skills and customer relationship management skills. Service oriented. Proven ability to work under pressure and to tight timescales
  • Ability to troubleshoot and make appropriate decisions based on knowledge of fibre installation and assurance
  • Logical thinker/problem solver who is self-motivated & confident.
  • Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
  • Knowledge of Project Management techniques & methodologies – PROPS-C, Prince-II, etc., specifically scope management

2nd line support Engineer (Mandarin Speaking)

2nd Line Support Engineer (Must be able to speak Mandarin)
Location: Woking GU21

We are seeking a skilled 2nd line engineer who is comfortable with leading a team and a confident communicator in both English and Mandarin. This is an opportunity to work for some of the worlds biggest, multinational IT companies on a large scale datacentre rollout project, with a potential tenure of 2 years.

* Act as service escalation point
* 2nd line technical support on server deployment and maintenance issues
* Training 1st line engineers; technical and processes
* Ensure ticket issues remain inside customer SLA
* Shift arrangement with 1st line engineers
* Provide out of hours on-call and call-out support in Emergency service requirements

* Educated to Degree level or relevant working experience

* 3+ year Server Maintenance or Linux system maintenance
* Previous 2nd line or Line Management responsibilities in IT maintenance environment / Data Center

Skills and Experience;
* Have the knowledge of networking and server – Cisco or Huawei certification is preferred
* Able to work on-call
* Proficient in the use of fault management systems and MS Office tools.
* Exposure to a Data Center working environment
* Excellent communication skills, both written and verbal.
* Mandarin language skills are essential
* Demonstrate ability to prioritise and manage tasks pressure
* Tencent tracking system knowledge would be beneficial but training is provided

Additional Notes:
* On the job training provided
* Must be able to drive to site as there are little public transport links

Linux/Unix Specialist (Security Cleared)

Linux/Unix Specialist (Must have Security Clearance)

Location: Winchester

Start Date: ASAP

Day Rate: £450-500

Role Responsibilities:

Responsible for the support of the Clients Linux/Unix infrastructure and platforms ranging from BAU, break/fix, service improvements and project implementation including design input and potentially working with 3rd party suppliers and contractors to ensure that specifications and standards meet Client requirements. They will also be required to take on SME status for key technologies depending on their skillset.

Activities will include but are not limited to:

  • Respond to faults and service outages and complete corrective maintenance in line with Client standards policies and procedures
  • Contribute to the continuous improvement of operating policies, processes and procedures
  • Support on going patch management of Linux/Unix infrastructure
  • Implement upgrades and modifications to existing systems and networks
  • To represent IT as a subject matter expert for Linux/Unix related technologies across Client

There is a requirement to participate in the duty engineers on-call 24/7 rota.
The successful candidate may need to undertake travel throughout the UK with the possibility of overnight stays away from home for short periods of time.

Professional or Academic Qualifications:

  • University degree/equivalent or minimum of 5 years equivalent industry/leadership experience
  • Red Hat Certified Engineer – RHCE
  • ITIL v3 Foundation
  • Puppet/Ansible/Chef demonstrable experience
  • Have or is eligible for SC Clearance

Technical Knowledge:


Exceptional working knowledge of Linux/Unix related infrastructures, this includes but is not limited to:

  • Posix operating systems (Redhat Linux 5/6/7, AIX4/5/6)
  • Linux/Unix servers (IBM pSeries, IBM iSeries)
  • Redhat Satellite v5/6/7
  • Linux automation tools (Puppet/Ansible/Chef) in order of preference
  • VMware vSphere (All Versions) and virtual machine principals
  • Excellent scripting/automation exposure
  • Experience in design architecture and documentation (HLD’s & LLD’s)
  • Experience of managing a complex licensing agreement in order to maintain relevant compliance
  • Strong understanding of security principals use or certificates and secure communications


  • Strong understanding of network fundamentals
  • Extensive knowledge of Cloud Based Technologies such as AWS and Azure
  • Experience of working within an ITIL aligned environment
  • Knowledge of JBoss EAP/Fuse, PostgreSQL, and Splunk deployments.

Telecoms Engineer

Telecoms Engineer

Location: South East of England (covering areas such as; Cambridge, Norwich, Ipswich, Kent, Brighton, Southampton, London, Reading)

Comvergent are seeking Telecommunication Engineers for a large scale Telecommunications FTTC project in the UK (Copper side).

Working in 2 man teams the Telecoms Engineer will be responsible for:

  • A55 Surveying of existing BT PCP / DSLAM ducting and cabinets in readiness for PCP upgrade requirements, and completing required documentation.
  • Cable pulling between PCP cabinets and DSLAM access points.
  • Terminating pairs of cables within the DSLAM and PCP cabinets.
  • Side pod install
  • DSLAM card installation and SWAP upgrade activities.

Background requirements:

  • Ideally BT accredited / safety craft module certified; A9, A15, N3, F5
  • Previous experience working on PCP / DSLAM roadside cabinets (e-side, d-side)
  • Understands how to use a Kroning tool within the DSLAM and PCP cabinets
  • NRSWA certified

We can offer:

  • Van
  • Fuel Card
  • Accommodation
  • Tools

Meaning what you earn per job is what you take home!

For more information please apply.

Key: Telecoms Engineer, Telecommunication Engineer, Fibre, Fiber, FTTC Engineer, BT, accreditation, cabinet, FTTP, Huawei, Openreach, PCP, DSLAM, optical fiber, jointing, upgrades, e-side, d-side, A9, A15, N3, F5, Copper tie cable

1st Line Support Engineer

1st Line Support Engineer
Location: Slough, Berkshire

* Provide first point of contact into Operations for staff with technical issues supporting installation and deployment of new hardware
* Identify and troubleshoot failure diagnostics and perform initial maintenance.
* Ensure regular reporting service performance and quality metrics (Trouble Tickets managed within SLA’s and priority).
* Own customer issues through to resolution and escalate to the next level of support or management when required
* Logging of faults
* Keeping Equipment asset reports accurate
* Providing business updates to customers on a daily basis through conference calls and reporting.
* Provide cover for 2nd Line support where required

* Educated to Degree level or relevant working experience

* 1+ year Server Maintenance or Linux system maintenance

Skills and Experience;
* Have the knowledge of networking and server- Cisco or Huawei certification is preferred
* Must be able to work on rotational night shifts
* Proficient in the use of fault management systems and MS Office tools.
* Cisco or Huawei networking certifications desirable
* Exposure to a Data Center working environment would be beneficial
* Excellent communication skills, both written and verbal. Mandarin language skills are advantageous but not essential
* Demonstrate ability to prioritise and manage tasks pressure
* Excellent customer service skills.
* Tencent tracking system knowledge would be beneficial but training is provided

Additional Notes:
* On the job training provided
* Must be able to drive to site as there are little public transport links