Job Title – Broadcast Support Specialist

Job Location – London

Job Role:

The role focusses on project delivery and requires excellent time management and delivery commitment. As Broadcast Support Specialist, you will be responsible for providing detailed technical knowledge in both video and audio coding and transcoding systems. You will work proactively and provide business support to establish and improve the business for the respective products or services, along with being a third line support when required. The role encompasses an element of 3rd line support, particularly in the delivery phase, and there is a strong focus on documenting and handing solutions over to operational support

Responsibilities:

• Take ownership of project deliverables as appropriate and requested by the Solutions architecture and delivery capability.

• Work aside other team members to deliver projects.

• Ensure technical queries are resolved promptly in order to ensure project

• Delivery remains on time and on budget and delivers fit for purpose solutions into operations consistent with technical strategy.

• Identify areas for improvement in existing solutions and contribute to new solution strategy.

• Plan, agree and implement changes (following change control processes).

• Keep abreast of supplier and market technology trends and developments.

• Focus on customer service and solution quality

• Provide training sessions and ensure documentation provided to operations and support teams on new solutions as necessary.

• Act as point of support escalation for operational support team

Experience:

• Strong experience in a Media Management operational setting and direct experience with investigation and trouble shooting

• Experience supporting and configuring transcode supporting

• Technologies such as AQC and audio level correction e.g. Telestream, Aurora, Vid Checker, Minnetonka Audio Tools Server.

• Provide technical problem solving to translate identified opportunities into detailed technical offering, and proposals

• Act as Subject Matter Expert in video and audio coding and transcoding systems and technologies, including live streaming

• Provide technical problem solving to translate identified opportunities into detailed technical offering, and proposals

• Carry out detailed design and implementation as required for solution delivery

• Be able to be on call on a rota basis to provide support when required

• Substantial experience of project delivery and Support (including at least some demonstrable 3rd line experience) in a fast moving 24/7 environment.

• Basic experience of Windows/Linux scripting and script debugging. Experience in XML, and API(REST&SOAP)

• Understanding of IP networking and common protocols such as FTP.

• Experience of managing 3rd party software vendors with regard to ensuring maximum support effectiveness.

• Experience with building, configuring and deploying video transcoders. Eg: Telestream Vantage and FFMPEG

• Knowledge of broadcast video formats, protocols, and encoding standards.