Acceptance Manager

Job Title – Acceptance Manager

Job Location – Reading / Newbury based with occasional requirement to be in London.

Job Role:

  • Leading a virtual team to manage sites through the acceptance phase of the delivery model.
  • Driving and supporting VR Production and Timelines
  • Driving and Supporting Concession Production and Timelines
  • Customer Stakeholder Management ( Regionally )
  • Reports. Daily View of the projects – Waterfall.
  • Collate inputs from CSS
  • Customer Meetings ( Regionally ) DRM Support
  • Continual Process Improvements ( TOP 3 Focus Areas Weekly )
  • Overall High Level Driver and Priority Focus.
  • Queue Management and Drive.
  • Profile of outstanding PSP ( Age / Days etc )
  • Backlog Analysis
  • End to end accountability for all sites from the projects

Experience

  • Min 5 Years Recent Telecoms experience
  • Previous Acceptance management experience
  • Experience of Waterfall methodology
  • Experience using CSS
  • Stakeholder management experience

Head of Transport Delivery

Job Title – Head Of Transport Delivery

Job Location – Reading, Berkshire

Job Role:

  • Responsible for managing and developing the Access Transport Delivery Team
  • Develop strategies to monitor programme performance and implement continuous improvement policies and automation objectives
  • Develop and approve new processes and workflows for the transport programme
  • Support other programmes (eg RAN, OSS, Ops) to ensure their key milestone are met
  • Work closely with other Work Package Suppliers to ensure cost to the client is minimised by exploiting synergies and avoiding duplication
  • Support the Transport Programme Director in all aspects of the Transport Delivery Programme
  • Support and monitor the relevant activities within the Existing Access Transport Network (MBNL) to support the Programme objectives

Experience

  • Good knowledge of using the MBNL Toolset including ADC build,
  • Detailed understanding of eNodeB migration and re-parenting processes and demonstrated ability to develop workflows across a multi-disciplinary team to deliver a high-volume migration programme
  • Excellent knowledge of MBNL network access procedures and associated SLA’s & costs.
  • Understanding of the technology used in the MBNL live network & deployment processes for TX, 2G and 4G equipment.
  • Excellent understanding of the BT MEAS Delivery Process.
  • Good understanding of the BT MEAS Direct Ethernet and IPVPN product portfolio
  • Demonstrated knowledge of the UK telecommunication industry.
  • Demonstrated knowledge of and experience in Access Transport delivery projects.
  • Demonstrated knowledge of and experience with BT MEAS Delivery and Modify processes.
  • Demonstrated knowledge of and experience with MBNL Transport Network
  • Knowledge of Huawei RAN and Access Transport products
  • Experience of working with blue-chip clients.
  • Demonstrated professional, structured approach to project delivery.
  • Strong written and verbal communication skills.
  • Experience of working in a multi-cultural environment.
  • Soft skills: Results focused, resilient, resourceful, supportive, open and objective.

External Communications Lead UK & Ireland

Job Title – External Communications Lead UK & Ireland

Job Location – Reading, Berkshire

Job Role:

We are seeking a seasoned communicator to join our clients passionate team to lead the External communications in the UK and Ireland. You will partner with various units in Europe and Latin America region and global to build brand and drive awareness of our products and services in the UK and Ireland.

As a member of this exciting team, you will be responsible for shaping the external communications strategy and driving the activation of key campaigns and initiatives in the UK and Ireland. You will lead the editorial board and news flow activation, production, and insights and track and analyze them. You will need to align market’s activation with the regional, Europe and Latin America’s MC&GIR unit and coordinate news flow activation. Part of this role is to channel follow-up of content consumption and learnings for continuous improvements and partner with various units to activate global and regional programs and initiatives in the market. You will need to identify and manage speaking opportunities and coach spokespeople acting as speaker’s bureau as well as provide executive support for external communications.
Whilst this role focuses on External communications, you will need to be flexible in being able to support our Internal communications activities, either by partnering with our Internal Communications & Engagement specialist or by providing interim cover in order to ensure business delivery:

Responsibilities

  • Facilitate strategy and transformation communication in Customer Unit UK & Ireland with specific strategy / change plans.
  • Drive employee engagement with relevant communication campaign, supporting HR key activities.
  • Enable managers to be optimal communicating leaders with the ability to communicate change, by supporting with advice, material and training
  • Create and implement CU internal communication strategy (including messaging and channels) to communications, aligned with region and Global
  • Increase take up of digital channels and improve end user experience of CU UK & Ireland IC channels
  • Support key stakeholders to share business relevant content.
  • Act as IC advisor to CU leadership team
  • Be responsible for media relationship with local media in the UK and Ireland (the scope excludes UK nationals, business and top trade media)
  • Lead External communications strategy development for Campaigns and brand initiatives in the UK and Ireland
  • Integrate all aspects of media, social and brand activation to define and execute campaigns successfully in the UK and Ireland
  • Collaborate with various units in Marketing, Communications, Government & Industries, Sales, Domain in global, business unit and market area to deliver key projects and initiatives
  • Lead media agency relations and provide clear briefing and direction
  • Manage local .com
  • Lead and own social media activation in the UK and Ireland
  • Lead speaker’s bureau support spokespeople, develop message book and speaking opportunities
  • Timely manage and report external communications outcome against KPIs
  • Optimize the activation based on insights and meticulous use of data
  • Identify and implement innovation and thought leadership within campaigns, various activations and across the media team

Experience

  • Minimum 5 years of experience working in media relations
  • Minimum 2-3 years of experience in social media
  • Experience working in brand activation
  • Proven track records of managing external outreach activities/campaigns successfully
  • Experience developing creative and effective Campaign towards media and broader audience to drive brand awareness and support business objectives
  • Excellent understanding and knowledge of written, verbal, and visual communications
  • Excellent communication skills with people at all levels
  • Strong attention to detail, and the ability to learn and cope with rapid change
  • Function well under pressure, and resourceful and creative in solving problems

Software Developer

Job Title – Software Developer

Job Location – Reading, Berkshire

Job Role:

The primary purpose of the Software Developer role is to programmatically deliver the business or functional requirements as agreed and provided by the System Business Analysts (SBA) and ensure applications and databases are created in an efficient and extensible way.

The Software Developer is responsible for Human Computer Interface (HCI) driven User Interface (UI) design, programming language coding, relational database modelling, unit testing, and providing regular updates to their web solutions technical lead and SBA.

Experience

  • Experience in writing T-SQL at advanced level
  • Experience in creating complex reports using SSRS
  • Experience in creating ETL routines using SSIS to import / export data to / from different source systems.
  • Writing Power Shell scripts
  • DBA working knowledge
  • Any other reporting knowledge (Tableau)

Solution Architect

Job Title – Solution Architect

Job Location – Reading, Berkshire

Job Role:

Test Activities:

* Responsible for test tools (e.g. QXDM, TEMS)
* Point of escalation with regard test progression
* Responsible for all CR which touch Test understanding the technical impact, test effort, resource profile and cost implications.
* Creation of Impact Analysis
* Responsible for all RFx which touch Test understanding the technical impact, test effort, resource profile and cost implications.
* Participate in interviews of test resource
* Point of reference / escalation for Test

S/W Rollout Activities:

* Complete responsibility for the software rollout of 2g 3g 4g elements including the following nodes 2G APG, 2G BSC, 2G BTS, 3G RNC, 3G NodeB, 4G EnodeB:
* Securing the quality of and the Customer approval of the Implementation Instruction, this involves scheduling an Internal and then a customer review of implementation instruction, ensuring that all findings are addressed, gaining formal approval for the content. Document ownership, document circulation.
* Creation of and formal review of rollout schedule document ownership, document circulation. Maintaining rollout schedule throughout the life of the rollout (which can be both frequent and quite onerous)
* Raising of PWN, amendment of PWN in case where the rollout schedule is modified
* Alignment of CRQ with clients, including weekly alignment calls with client’s PM
* Responsible for the Creation and maintenance of the “ways of working” document and ensuring the team adheres to this
* Available to the upgrade team throughout the night for any escalations
* Responsible for holding interviews with rollout team candidates
* Maintaining relationship with the clients Head of Operations plus Ops team lead
* Resolution of issues – point of contact within ETL (for rollout team and PDU when there are CSR issues requiring further information or acceptance of answers) and the client
* Resolution of issues – Progression of CSR
* Resolution of issues – Rescheduling upgrade, potentially liaising with upgrade team and on-site engineer Feeding back any errors or omissions found in implementation to the implementation instruction.
* Update of instruction
* Participation in internal PRM (prep) and customer PRM calls. In these calls answerable for all issues relating to rollout.
* Responsible for all RFx which touch the rollout understanding the technical impact, test effort, resource profile and cost implications.
* Rollout improvement project – being local SPOC for this project in order to keep close contact with global market/PDU counterparts to implement the best practices and new ways of working.

Security Specialist

Job Title Security Specialist
Job Location – Reading, Berkshire
Job Role:

Responsibilities

  • Build and run the company’s network monitoring capabilities.
  • Ensure the best use of cyber security tools to protect the company, the customers, partners and systems from cyber-attacks and security incidents
  • Monitor security vulnerabilities and threats in network and host systems
  • Liaise and collaborate with key stakeholders in relation to IT security threats
  • Develop strategies to handle security incidents and trigger investigations
  • Implement an effective process for the reporting of security incidents
  • Responsible for creating and maintaining security incident response plans
  • Responsible for creating and maintaining IT Business Continuity Plans
  • Oversee the investigation of reported security breaches
  • Keep abreast with the latest regulations and compliance requirements
  • Champion and educate the organisation on the latest security strategies and technologies
  • Conduct continuous assessment of current IT security practices and systems and identify areas for improvement
  • Track latest IT security innovations and keeping abreast of latest cyber security technologies
  • Deliver new security technology approaches and implement next generation solutions
  • Create and implement a strategy for the deployment of information security technologies
  • Ensuring Security and Privacy Impact Assessments are carried out at design stage
  • Develop security tests for coding, and to carry out code security reviews
  • Contribute towards ISO, DPP, and other relevant accreditation
  • Maintain up to date knowledge and an awareness of security trends, keeping abreast of new risks, through self-education and attendance to industry seminars, to ensure ongoing security risk analysis and the implementation of technical systems and procedures to minimise risk
  • Liaise with clients and potential clients to confidently articulate and demonstrate our security capabilities
  • To attend IT security conferences or events for information gathering for presenting and sharing internally
  • To sit on internal security board meetings and customer meetings

Knowledge and Experience

  • You will be expected to hit the ground running in a fast-paced environment with a growing workload, and have a high enough skill set to solve problems and find solutions with minimal hand holding
  • Experience working with fast data processing workflows including environment and deployment models, ingest data pipelines, security, and infrastructure.
  • Skills in monitoring and configuring a range of security tools and determining the best course of action when they alert us that we need to take action.
  • A thorough understanding of cyber security and cyber-crime, including the key threats and the tools used to protect an organisation from them.
  • A track record of responding to a range of cyber security incidents in a calm and consistent manner.
  • Previous experience of cyber investigations and of internet topology and artifacts that can be used to identify attackers and the methods they use.
  • A proven cyber and information security background, ideally in financial services.
  • Exceptional communications skills, with the ability to translate complex technical concepts into everyday language.
  • CISM, CISSP, CEH or other cyber related qualification or training
  • You will be an existing participant and regular attendee of technical/security industry events
  • Change management and business process experience
  • Proven track record of driving change programmes
  • Excellent knowledge of general security risks, at both technical and business level
  • Technical understanding, of Firewalls, Routers, VPN’s, Penetration Testing, Server Hardening, User Access Rights.
  • Knowledge of all layers of security; Perimeter, Network, Application, Data, Operations, Policies, Monitoring and Response.
  • Provide to the business the security architecture experience needed in order to advise and ensure appropriate development and deployment of new products, services and environments
  • Manage and create IT Operations processes and Control activities across the business to ensure alignment with business priorities and engender continuous improvement.

Qualifications

  • CISM/CISA/CISSP/Security+/etc

Incident Manager

Job Title – Incident Manager

Job Location – Reading, Berkshire

Job Role:

Incident Managers will be responsible for managing the customer network incidents on a customer information system and Mobile Radio & Core Networks within SLA.

Responsibilities will include;

  • Acting as an escalation point for the Service Desk and customers
  • Documenting reports for post incident and quality metric analysis. This will include descriptions of incidents, its customer, financial impact, the root cause, outage times, the resolution and any follow up action
  • Working to an ITIL methodology
  • Ensuring incidents are resolved as quickly as possible, minimising service disruption and ensuring appropriate escalation paths are followed
  • Working with other areas of Service Management (Problem and Change)

Experience Required;

  • This would suit an experienced Incident/Problem/Jeopardy Manager who has moved into the role from Service Management / Service Delivery within a Mobile Telecoms environment
  • Knowledge of ITIL methodology (certifications would be beneficial)
  • Experience of defining and delivering process, procedure and supporting work development
  • Monitoring and Event Management, Incident / Problem process and procedure
  • Excellent customer facing skills
  • Excellent Team Management skills
  • Event/Helpdesk/Trouble Ticketing/Network Monitoring tools beneficial
  • Telecommunications background desirable
  • Flexible on working hours on a Rota basis with the other Incident Managers

Supporting Information

Day shift – 07:00 to 19:00
(working on a rota covering Monday to Sunday) typically 14-16 appearances per month.)