Operations Transformation Manager

Job Title – Operations Transformation Manager

Job Location – Remote/Reading

Job Role –

The prime function of this role is to drive the operational transformation including people, processes and tools requirements to a fully data driven, automated, intelligent operations. Ensuring customers business demands are delivered as per the commercial and contractual requirements and tools capabilities.


  • Leading the Operational Transition & Transformation (T&T) within Operations.
  • Overall delivery lead interfacing within Customer, T&T Programme & Managed Service Leadership team.
  • Drive Operational Readiness to ensure the new KPI & Governance measures are approved with customer T&T organisation.
  • Drive internal stakeholders with support from T&T to deliver solutions in line with contractual requirement within all the contract schedules.
  • Highlight and escalate any contractual or operational deviations identified within the delivery or customer asks.
  • Provide coaching and mentoring to operational teams and senior internal partners on people, processes and tools requirements.
  • Collaboration and cooperation with our global operations team to investigate and understand challenges and problem areas.
  • Proofread process documentation, technical specifications and make recommendations to operational teams and/or tools teams.
  • Assess tools capabilities and ensure contractual and operational requirements are captured to ensure operational alignment.
  • Bringing standard methodology and knowledge from extensive operations experience


  • Familiar with ITIL incident, problem, change and service management practices and how Service Level Agreements are measured.
  • Knowledge of managed service environments with multi-vendor equipment and multiple telecommunication technologies (2G, 3G, 4G, 5G)
  • Knowledge of cloud-based data lake storage solutions
  • Experience of supporting, mentoring and influencing programme teams on large telecommunication tool transformations programmes

Job Information

Job Reference: GL-3171
Salary From: £250
Salary To: £270.00
Job Industries: Service Management
Job Locations: Reading
Job Types: Contract

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