Delivery Manager

Job Title – Delivery Manager
Job Location – Remote
Job Role:

We are looking for an experienced Implementation Manager who will lead Forward & Reverse Site Logistic requirements relating to Network Rollout of our clients radio products.

Collaborating with the overall Delivery Lead, the role will involve the planning and management of the Forward & Reverse Site Logistic services needed to secure an efficient delivery process and a timely customer acceptance.

This role will include making sure work is executed as per the project requirements and will act as a point of contact for Logistic activities towards,

  • Customer Delivery Organisation,
  • Third Parties instructed by the client
  • Onshore Project and Supply Organisation
  • Offshore Project Organisation

The role is primarily to provide services relating to the DICI of the clients LTE & 5G RAN solutions but may also include In-Building, Infrastructure and Antenna line solutions.

This role is suited to candidates with a background in Logistics and equipment delivery within NRO RAN swap projects.

Responsibilities:

  • Responsible for the delivery of Logistic services for the deployment of equipment from site instruction through to site acceptance
  • Organise and coordinate the forward and reverse site Logistic services, ensuring that they are delivered in line with the contractual requirements
  • Manage third parties to deliver logistics services through a controlled program of works ensuring that all services are undertaken to budget and within SLA
  • Inventory and replenishment Management in line with project guidelines
  • Management of operational delivery spares to cover short shipments and Dead on Arrivals (DoA’s)
  • Ensure Delivery critical metric measures are in place and continually reported on
  • Act on important metric issues by investigating and implementing corrective actions
  • Translation of customer documentation and process guides into specific Logistic guidelines to support rollout activities
  • Participate in Customer meetings and issue associated reports
  • Actively handle Logistic issues or dependencies throughout the delivery cycle that may impact the commencement or acceptance of a site deployment
  • Ensure Logistic services comply with all Health & Safety and any other applicable legislative requirements (and any changes to these requirements)
  • Ensure relevant information is maintained in the project tools and that all documentation is handled in a structured manner and uploaded to the required repositories
  • Assessment of Customer Change Requests (CCR’s)
Experience:
  • Minimum of 5 years’ experience in Logistic services within a NRO RAN Swap project environment
  • Stock Management Principles
  • Planning and organisation skills for large projects
  • Experience in managing third-party suppliers in the delivery of Logistics services
  • Commercial awareness and experience of delivering to budgets
  • Excellent leading and supervising skills combined with an ambitious mindset
  • Effective communication and facilitation skills.
  • Delivering results and meeting customer expectations
  • Flexible with the ability to deal with change and ambiguity
  • Experience in tackling challenges with perseverance to overcome multiple obstacles

Antenna Design Engineer

Antenna Design Engineer

Our client, one of the largest operators within the broadcast infrastructure industry are seeking a skilled Antenna Design Engineer to join their team to help work on multiple projects within the business.

This contract role will have you working alongside the Lead Design Authority to help bring designs into the wider broadcast system whilst providing technical support during procurement of the required materials to help roll out the sites across multiple projects.

The Antenna Design Engineer will be responsible for:

  • Installation, testing, analysis, troubleshooting and modifying new equipment/solutions to achieve maximum performance and availability.
  • Providing technical knowledge to the development, design, and deployment of service infrastructure, to help drive improved technical and service performance.
  • Supervising the delivery of 3rd party suppliers and contractors to ensure that delivery specifications and standards meet client requirements.
  • Standardise equipment to minimise disruption and achieve straightforward integration with existing networks/infrastructure
  • Documenting engineering build procedures and contribute to the continuous improvement of policies, processes and procedures whilst contributing to accurate forecasting and capacity management.
  • Adopting the role of Design Authority in area of expertise to ensure the delivery of the end-to-end customer solution and for less complex projects Lead Design Authority.
  • Drive innovation, both small and large, into and through the business with a continuous improvement mind-set.

We would welcome applicants with the following skills and experience:

  • 3 years + experience of designing, building, development testing and implementing broadcast and IP systems.
  • Strong knowledge of technologies involved in Terrestrial Broadcasting and Satellite Uplinking would be advantageous such as: DVBS 2, MPEG 2, MPEG 4, Monitoring and Protection, RF Feeders, Combiners, Dehydration, Satellite Uplink, VSAT.
  • Experience working with suppliers – both developing new services/capabilities and driving them to resolve and fix functionality issues and errors.
  • Experience of technical processes, standards and engineering practices related to area of expertise.

Interested and want to know more? Click Apply today!

Job Location: Daventry (NN11) or Winchester (SO21) 3 days a week, 2 days remote with Remote working available depending on experience.

Start Date: ASAP

Employment type: 1 Month Contract (with opportunity for extension)

Rate: £350 – £400 per day (DOE)

IR35 STATUS: INSIDE IR35

Telecoms Property Surveyor

Job Title -Field Service Operations – Property Surveyor

Job Location – Remote work

Job Role:

  • The candidate provides next generation Network Operations Managed Services to the customer. The scope includes the provision of Managed Services for Service Integration, Central Operations (NOC), Field Services, Optimisation, Spare Parts, Access, and Estate Management across the customer estate (approximately 20,000 sites).
  • The Hardy OSS Surveyor (HOSSS) role will ensure radio site access is available at all times where rights allow to the customer and shareholder appointed contractors, particularly where this impacts public service.
  • Access to the fullest extent of the legal rights will be achieved by constant review and maintenance of site access ensuring full legal rights of access are maintained. Where rights of access are challenged by Site Providers and third parties to access then immediate action is taken to remedy. This will take the form of direct intervention at source with support where necessary from the clients appointed Legal Team.
  • HOSSS first stop reference for network property access related matters and will manage and where appropriate will be part of the first line of communication with resistant Site Providers and third parties.

Responsibilities

  • Introduce, through training workshops, the clients Property access processes.
  • Engaging cross-functionally as well as within the Property Department to inspire and empower process change.
  • Provide support to the Suppliers and Contractors in the context of access resistance/refusal and to act as an escalation point when issues are encountered beyond the Hardy OSS contractual requirements.
  • Provide support to Shareholders, Suppliers and Contractors in the implementation of ECC reform especially in the context of renewals and to act as an escalation point when issues are encountered.
  • Introduce innovation into all processes that can impact results, enhance delivery and assist the organisation to meet its business objectives and goals.
  • Implement any “quick win” process improvements to enhance delivery and to react to what will be a rapidly evolving workspace.
  • Support internal and external stakeholders in Acquisition, Legal Deployment and Transmission functions.
  • Have a vision of the big picture and be able to foster an environment of continuous improvement.
  • Provide support to suppliers in site specific issues.
  • Provide pragmatic, prudent and consistent advice to third parties to ensure the cost effective implementation of site acquisition.
  • Maximise the cost savings / cost prevention through the effective use of the ECC.
  • Play an active role in the leadership and management of escalations and escalation management to ensure pre-litigious cases are kept to a minimum, and where possible, aligned to KPIs.

Experience

  • Telecoms experience, gained at either Operator, Managed Service Supplier or Small Works Contractor level,
  • Valuation expertise gained working for Charted Surveying practise or similar
  • Excellent property knowledge
  • Demonstrable experience in Business Process and Transformational Change
  • Property related qualifications (RICS or CAAV membership) or comparable experience

Operations Transformation Manager

Job Title – Operations Transformation Manager

Job Location – Remote/Reading

Job Role –

The prime function of this role is to drive the operational transformation including people, processes and tools requirements to a fully data driven, automated, intelligent operations. Ensuring customers business demands are delivered as per the commercial and contractual requirements and tools capabilities.

Responsibilities

  • Leading the Operational Transition & Transformation (T&T) within Operations.
  • Overall delivery lead interfacing within Customer, T&T Programme & Managed Service Leadership team.
  • Drive Operational Readiness to ensure the new KPI & Governance measures are approved with customer T&T organisation.
  • Drive internal stakeholders with support from T&T to deliver solutions in line with contractual requirement within all the contract schedules.
  • Highlight and escalate any contractual or operational deviations identified within the delivery or customer asks.
  • Provide coaching and mentoring to operational teams and senior internal partners on people, processes and tools requirements.
  • Collaboration and cooperation with our global operations team to investigate and understand challenges and problem areas.
  • Proofread process documentation, technical specifications and make recommendations to operational teams and/or tools teams.
  • Assess tools capabilities and ensure contractual and operational requirements are captured to ensure operational alignment.
  • Bringing standard methodology and knowledge from extensive operations experience

Experience

  • Familiar with ITIL incident, problem, change and service management practices and how Service Level Agreements are measured.
  • Knowledge of managed service environments with multi-vendor equipment and multiple telecommunication technologies (2G, 3G, 4G, 5G)
  • Knowledge of cloud-based data lake storage solutions
  • Experience of supporting, mentoring and influencing programme teams on large telecommunication tool transformations programmes

Estates Analyst

Estates Analyst

Are you looking to get into a rewarding contract opportunity with one of the UK’s leading companies within the Broadcast and Utilities Sector?

Our client is seeking an Estates Analyst to join their team working from their offices in Daventry. The role will primarily be focused on maintaining accurate data relating to the clients’ Power and Rates databases to help ensure accurate decisions can be made regarding site sharing and energy consumption between their sites and customers.

The Estates Analyst will also be responsible for:

  • Collecting and maintaining accuracy of data within Keep/Siterra/ Estates databases relating to Power and Rates, to allow accurate decisions on site sharing and consumption.
  • Carrying out cost modelling, revenue budgeting, forecasting and true ups.
  • Estate’s data collection and validation, actively investigate and analyse data for errors and abnormalities, putting in place appropriate remediation processes to avoid issues reoccurring.
  • Active investigations into cost leakage, errant metering, and redundant sites that can be decommissioned.
  • Capture as is and to be requirements to identify and develop area that can be improved as well as developing automation of processes and reporting
  • Liaison between Estates and Finance
  • Primary liaison with Data & Insights team

We welcome candidates with skills and experience in the following areas:

  • Previous experience/knowledge in Utilities management would be desirable.
  • Proven track record of developing processes and analysing data in a commercial environment.
  • Experience with data management software such as KEEP/Siterra or similar would be advantageous.
  • Knowledge of VBA, VB scripting and SQL.

Other details:

Start Date: ASAP

Location: Daventry (NN11)

Role Type: Contract, INSIDE IR35

Contract Duration: 5 months

Day Rate: £350 – £400 depending on experience

Interested and want to know more? Click Apply today!

Estates Operational Contract Delivery Manager

Estates Operational Contract Delivery Manager

Are you looking to get into a rewarding contract opportunity with one of the UK’s leading companies within the Broadcast and Utilities Sector?

Our client is seeking an Estates Operational Contract Delivery Manager to join their team working from their offices in Daventry. The role will primarily be focused on ensuring the core supply of electricity to the clients’ sites across the country, managing utility, meter operator, energy bureau and other associated suppliers to ensure that they have a reliable supply with accurate billing as well as supporting the team to successfully allocate consumption costs to the broadcast, telecoms and other users of their sites.

The Estates Operations Contract Delivery Manager will also be responsible for:

  • Acting as Supplier Manager for utilities suppliers and associated equipment. Set and enforces SLAs, KPIs and financials relating to the supply.
  • Trading of power, power purchasing agreements and associated hedging strategies.
  • Responsible for project power deliverables, coordinating 3rd parties used for those customer projects.
  • Delivering financial revenue recharging and ensuring cost of sale accuracy against supplier and customer contractual charges.
  • Consumption and cost data collection and calculations for UK compliance reporting.
  • Responsible for the Client Policies and Procedures relating to utilities services and the annual quality audit, ensuring they are reviewed at least annually and that the Estates internet and SharePoint sites are up to date and relevant.
  • Utilising the resources available to deliver and proactively seeking out appropriate new ones driving a business case for their introduction where required.

We welcome candidates with skills and experience in the following areas:

  • Previous experience/knowledge in Utilities management.
  • Working towards qualification in vendor management or can demonstrate equivalent experience would be desirable.
  • Strong stakeholder management skills.
  • Experience with Financial forecasting, budgeting and trend analysis would be desirable.

Other details:

Start Date: ASAP

Location: Daventry (NN11)

Role Type: Contract, INSIDE IR35

Contract Duration: 5 months

Day Rate: £450 – £500 depending on experience

Interested and want to know more? Click Apply today!

Service improvement Lead

Job Title – Service Improvement Lead

Job Location – Reading, Berkshire

Job Role –

Working as part of the existing Service Improvement function you will lead and own the focus on delivering improvements in RAN performance across the customer network. Working with the Service Delivery Units, technical authorities, wider Service Operations team and the customer you will identify, own and drive opportunities to improve end user experience and reduce cost of operation for delivery of the MS contract. You be responsible for securing the necessary support & funding (where applicable) for any improvement initiative and providing a final report covering actual level of benefit delivered.
Working closely with the wider Service Ops Team you will ensure that actions undertaken as part of any improvements do not negatively impact with wider MS Scope and any improvement initiatives are shared across the other domains were appropriate

Responsibilities

  • Responsible for the creation, management and reporting of the CSI plan for Network performance. Working with internal technical & service teams and customers identify new opportunities and areas of focus.
  • Project management of all activities within the CSI plan ensuring that milestones and delivery dates are achieved.
  • Support Operations Governance both internally and with the customer providing relevant reporting and updates on status of CSI activities and future.
  • Working with the service and functional owners align activities based on business and customer benefit ensuring these are correctly prioritized within the overall plan.
  • In conjunction with local and business team’s optimization the use of machine learning, artificial intelligence, general automation and underpinning resources, applications, processes as part of the continued improvement of the service and internal delivery.
  • Supporting requirement definition and business impact of new service requests received from the customer.
  • Establishing and maintain links with local, regional and global organization and other CSI owners ensuring adoption and sharing of best practice.

Experience

  • Must come from a Telecoms background
  • Prior experience in RAN performance
  • Prior experience using CSI plan

Service Reliability Lead

Job Title – Service Reliability Lead

Job Location – Reading

Job Role –

As part of the Central Service Operations team you will share collective responsibility and accountability for our core functions relating to Incident management, SLA assurance and Network Availability. The shift towards greater flexibility within the team means that you will need to work across the different domains and delivery teams who are primarily based offshore in order to manage the “in life” performance of the services.
This is a customer-facing role and will also act as key interface towards the clients Service Delivery Units (SDU) to secure the Operational Performance.

Responsibilities

  • Managing “in life” performance and delivery of Incident management, SLA performance and Network Availability. Working as part of an agile delivery team to address any short fall in performance.
  • Tracking performance of the SLA critical metrics and the things which can influence and impact the delivery.
  • Driving and owning actions required to improve delivery performance working with local and offshore Service Delivery Units (SDU), 3PP’s and the customer.
  • Maintaining and developing effective business relationships with key customers and stakeholders (Internal and external) ensuring clear processes are in place to manage relevant activities in line with business and customer risks and benefits.
  • Supporting/Leading monthly performance and operational reviews with the customer and key internal stakeholders.
  • Supporting requirement definition and business impact of new service requests received from the customer.
  • Supporting other key areas such as Change management and ESN in delivery of the service

Experience

  • Must come from a prior Telecoms role
  • Prior experience delivering performance and Incident Management
  • Prior experience in a customer facing role
  • Prior experience supporting key areas of service delivery (change management/ESN)

Delivery Lead

Job Title – Delivery Lead (On the day Integration control)

Job Location – Remote/Reading

Job Role:

Responsibilities

  • Predominantly focussed on working days Thursday to Monday inclusive of weekends to support Site delivery.
  • To support the delivery / Integration of cell sites for customers program 2G/ 4G /5G
  • To support on the day scope of works.
  • Managing tool sets associated with on the day activity
  • Liaison with Customer contacts and internal/external ASP’s to co-ordinate on the day delivery of programmed sites for the customer.
  • Manage dependencies to ensure on the day activity is completed in line with Project & customer milestones

Experience

  • Recent On the Day delivery experience
  • Excellent knowledge of 2G/3G/4G/5G
  • Experience in building relationships with customer contacts and ASP’s

Project Manager

Project Manager

Our client, a leader in both the Broadcast Infrastructure and IT sectors, is seeking several Project Managers for a 3-month contract to drop in and help get several projects defined and moving whilst they go through the next stage of a large-scale transition programme.

The successful Project Managers would be working a blend between remote and the client’s office in Winchester (a few days a week), supporting project delivery, and liaising with the various teams and stakeholders involved to drive the Project forward.

As there are several roles available, we would welcome applications from candidates with experience and knowledge in any of the following areas:

  • Data centre infrastructure upgrades working with technologies such as Data Domain.
  • Experience with Virtualisation technology such as VMWare.
  • Technical mindset and used to collaborating with design teams/have knowledge in this area.
  • IT Transformation surrounding upgrading of existing technologies.
  • BSS/OSS experience.
  • Understanding of the Utilities sector would be advantageous.
  • Previous experience supporting end of life programmes.
  • Strong Project Management background of 3-5 years and ideally holding a formal qualification (Agile, APM, Prince 2 etc)

The role offers a rate of £450-500 per day (would fall INSIDE IR35) for the right person and whilst initially 3 months could go on for longer as the project develops.

Interested and want to know more? Click Apply today

Summary Information:

Day Rate: £450-500 (DOE)

IR35 Status: Inside IR35

Contract Duration: 3 months

Location: Remote with a few days a week in Winchester office (SO21)

Start Date: ASAP