Operations Transformation Manager

Job Title – Operations Transformation Manager

Job Location – Remote/Reading

Job Role –

The prime function of this role is to drive the operational transformation including people, processes and tools requirements to a fully data driven, automated, intelligent operations. Ensuring customers business demands are delivered as per the commercial and contractual requirements and tools capabilities.

Responsibilities

  • Leading the Operational Transition & Transformation (T&T) within Operations.
  • Overall delivery lead interfacing within Customer, T&T Programme & Managed Service Leadership team.
  • Drive Operational Readiness to ensure the new KPI & Governance measures are approved with customer T&T organisation.
  • Drive internal stakeholders with support from T&T to deliver solutions in line with contractual requirement within all the contract schedules.
  • Highlight and escalate any contractual or operational deviations identified within the delivery or customer asks.
  • Provide coaching and mentoring to operational teams and senior internal partners on people, processes and tools requirements.
  • Collaboration and cooperation with our global operations team to investigate and understand challenges and problem areas.
  • Proofread process documentation, technical specifications and make recommendations to operational teams and/or tools teams.
  • Assess tools capabilities and ensure contractual and operational requirements are captured to ensure operational alignment.
  • Bringing standard methodology and knowledge from extensive operations experience

Experience

  • Familiar with ITIL incident, problem, change and service management practices and how Service Level Agreements are measured.
  • Knowledge of managed service environments with multi-vendor equipment and multiple telecommunication technologies (2G, 3G, 4G, 5G)
  • Knowledge of cloud-based data lake storage solutions
  • Experience of supporting, mentoring and influencing programme teams on large telecommunication tool transformations programmes

Service improvement Lead

Job Title – Service Improvement Lead

Job Location – Reading, Berkshire

Job Role –

Working as part of the existing Service Improvement function you will lead and own the focus on delivering improvements in RAN performance across the customer network. Working with the Service Delivery Units, technical authorities, wider Service Operations team and the customer you will identify, own and drive opportunities to improve end user experience and reduce cost of operation for delivery of the MS contract. You be responsible for securing the necessary support & funding (where applicable) for any improvement initiative and providing a final report covering actual level of benefit delivered.
Working closely with the wider Service Ops Team you will ensure that actions undertaken as part of any improvements do not negatively impact with wider MS Scope and any improvement initiatives are shared across the other domains were appropriate

Responsibilities

  • Responsible for the creation, management and reporting of the CSI plan for Network performance. Working with internal technical & service teams and customers identify new opportunities and areas of focus.
  • Project management of all activities within the CSI plan ensuring that milestones and delivery dates are achieved.
  • Support Operations Governance both internally and with the customer providing relevant reporting and updates on status of CSI activities and future.
  • Working with the service and functional owners align activities based on business and customer benefit ensuring these are correctly prioritized within the overall plan.
  • In conjunction with local and business team’s optimization the use of machine learning, artificial intelligence, general automation and underpinning resources, applications, processes as part of the continued improvement of the service and internal delivery.
  • Supporting requirement definition and business impact of new service requests received from the customer.
  • Establishing and maintain links with local, regional and global organization and other CSI owners ensuring adoption and sharing of best practice.

Experience

  • Must come from a Telecoms background
  • Prior experience in RAN performance
  • Prior experience using CSI plan

Service Reliability Lead

Job Title – Service Reliability Lead

Job Location – Reading

Job Role –

As part of the Central Service Operations team you will share collective responsibility and accountability for our core functions relating to Incident management, SLA assurance and Network Availability. The shift towards greater flexibility within the team means that you will need to work across the different domains and delivery teams who are primarily based offshore in order to manage the “in life” performance of the services.
This is a customer-facing role and will also act as key interface towards the clients Service Delivery Units (SDU) to secure the Operational Performance.

Responsibilities

  • Managing “in life” performance and delivery of Incident management, SLA performance and Network Availability. Working as part of an agile delivery team to address any short fall in performance.
  • Tracking performance of the SLA critical metrics and the things which can influence and impact the delivery.
  • Driving and owning actions required to improve delivery performance working with local and offshore Service Delivery Units (SDU), 3PP’s and the customer.
  • Maintaining and developing effective business relationships with key customers and stakeholders (Internal and external) ensuring clear processes are in place to manage relevant activities in line with business and customer risks and benefits.
  • Supporting/Leading monthly performance and operational reviews with the customer and key internal stakeholders.
  • Supporting requirement definition and business impact of new service requests received from the customer.
  • Supporting other key areas such as Change management and ESN in delivery of the service

Experience

  • Must come from a prior Telecoms role
  • Prior experience delivering performance and Incident Management
  • Prior experience in a customer facing role
  • Prior experience supporting key areas of service delivery (change management/ESN)

Delivery Lead

Job Title – Delivery Lead (On the day Integration control)

Job Location – Remote/Reading

Job Role:

Responsibilities

  • Predominantly focussed on working days Thursday to Monday inclusive of weekends to support Site delivery.
  • To support the delivery / Integration of cell sites for customers program 2G/ 4G /5G
  • To support on the day scope of works.
  • Managing tool sets associated with on the day activity
  • Liaison with Customer contacts and internal/external ASP’s to co-ordinate on the day delivery of programmed sites for the customer.
  • Manage dependencies to ensure on the day activity is completed in line with Project & customer milestones

Experience

  • Recent On the Day delivery experience
  • Excellent knowledge of 2G/3G/4G/5G
  • Experience in building relationships with customer contacts and ASP’s

Delivery Manager

Job Title – Delivery Manager

Job Location – Remote/Reading

Job Role

Responsibilities

* Accountable for the Design and Construction phase supporting site instructions for the deployment of Ericsson equipment.
* Collaborate within a small internal D&C team with both onshore and offshore presence, defining Customer forecasts and setting ambitious targets.
* Updating Customer and Internal tools and collaborating with the Customer
* Being responsible for the review of all designs issued via the effective management of 3rd party Design suppliers.
* Being responsible for the delivery of all construction phase plans and requirements including Initial accounts/Final accounts agreement, internal finance creation, equipment call-off via the effective management of 3rd party construction suppliers.
* Attend Customer and Supplier meetings and handle all finance requirements relating to D&C services.

Experience

* 5 years proven experience in Acquisition, Design and Construction management within the Telecoms sector
* Previous acquisition and design management experience
* Experience of effective supplier and partner management.
* CDM2015 and OHS practices.
* Good working knowledge and understanding of site design guidelines and specifications
* Able to identify potential risks and issues related to rollout and raise or proactively handle accordingly.

Delivery Manager

Job Title – Delivery Manager

Job Location – Remote/Reading

Job Role

Responsibilities

Accountable for Acquisition service delivery of the project deliverables through from start to finish to ensure all tasks are completed as per SLA’s and forecasts.
Collaborate with small internal Acquisition, Design Delivery and Construction teams with both onshore and offshore presence, defining Customer forecasts and setting ambitious targets.
Updating Customer and Internal tools and collaborating with the Customer
Attend Customer and Supplier meetings and handle all finance requirements relating to Acquisition services.

Experience

* 5 years proven experience in Acquisition, Design and Construction management within the Telecoms sector
* Previous acquisition and design management experience especially in new code.
* Experience of effective supplier and partner management.
* Good working knowledge and understanding of site design guidelines and specifications
* Able to identify potential risks and issues related to rollout and raise or proactively handle accordingly.
* Excellent IT and database skills, in particular MS Excel

Network Performance Engineer

Job Title – Network Performance Engineer

Job Location – Remote (with travel to Reading occasionally)

Job Role:

Working as part of the existing core service reliability team covering performance and optimisation you will lead delivery for a specific MS contract ensuring required network performance is achieved. You will be responsible for ensuring any issues relating to “in life” performance are addressed and demonstrating the value of the client in the end to end service chain. Woking closely with the wider Service Ops Team you will ensure that actions undertaken as part of the delivery do not negatively impact with wider MS Scope and any improvement initiatives are shared across the other domains.
It is a customer-facing role and will also be a key interface towards the clients Service Delivery Units (SDU) to secure the Operational Performance.

Responsibilities

  • Responsible for ensuring we can achieve the Network Performance levels defined within the contract controlling delivery and working with other members of the team to address issues.
  • Tracking performance of the KPIs and the things which can influence and impact the delivery.
  • Driving and owning actions required to improve delivery performance working with local and offshore Service Delivery Units (SDU), 3PP’s and the customer.
  • Maintaining and developing effective business relationships with key customers and stakeholders (Internal and external) ensuring clear processes are in place to manage relevant activities in line with business and customer risks and benefits.
  • Supporting/Leading monthly performance and operational reviews with the customer and key internal stakeholders.
  • Supporting requirement definition and business impact of new service requests received from the customer.
  • Working in conjunction with the Service improvement lead identify and support improvements in the performance and management of the service.

Experience

  • Previous experience leading a Network Performance Team
  • Prior experience working alongside an SDU
  • Prior experience relating to “In life” performance of networks
  • Prior experience in building relationships with stakeholders (internal & external)

Customer Project Manager

Job Title – Customer Project Manager

Job Location – Remote

Job Role :

An experienced RAN rollout project manager is required to manage 2 customer projects.

Responsibilities

  • High level detail of the delivery is: Strategic transmission delivery as per customers guidelines for all the instructed Sites
  • IP VPN migration of instructed Sites
  • IPSec and Subnet re-configurations
  • 2G/4G Hub and Child Site Migrations
  • Standalone IDU Installation
  • End-to-End Decommissioning Dependency Management and Tactical Microwave links upgrades.

Experience

  • Detailed understanding of Radio access networks 2G/3G/4G
  • Network deployment/ project rollout experience – from site acquisition to build (structure and databuild)
  • Installation, integration, bringing sites on air, monitoring, decommission sites
  • Have proven, demonstrable experience in leading project execution teams in a role as a Customer Project Manager
  • Experience in project finances – set up, analysing, monitoring and reporting
  • Hold a current accreditation for Prince2 or PMI
  • Have worked on projects established within one of the following project methodology frameworks – Prince2, PMI or PROPS-C / XLPM

Delivery Manager

Job Title – Delivery Manager (Network Rollout)

Job Location – Coventry or Reading

Job Role:

Responsibilities

  • To act as the Build/Design tech lead across the team providing technical support, direction and guidance to all members of the team, thereby contributing to the overall delivery of the team’s objectives
  • Support all Build/design activity.
  • Manage, on behalf of the various clients, budgets associated with all Build/design activity.
  • Seek opportunities for efficiency & cost saving by driving a culture of cost-awareness & innovation.
  • Direct, govern and act as a point of escalation with 3rd party suppliers.
  • Deliver results and achieve SLA/KPI performance by focusing on effective execution of work. Continually looking for revised ways of working leading to improved performance.
  • Lead by example and continually look for ways to improve performance.
  • Interface with different project work streams to ensure efficient handover between milestones.
  • Lead and develop a highly motivated team.
  • Attend regular meetings with the client and 3rd party suppliers to ensure the end to end delivery of the service.
  • Create and manage a quality plan to monitor and audit the processes to ensure deliverables are fault free.
  • Ensure all dependencies are monitored and delivered in accordance with the agreed timespans to support the overall project plan.

Experience

  • Must have recent experience Delivering the rollout of a project
  • Must have recent Build experience
  • Must have recent Design experience
  • Last role been in a Telecoms environment
  • Willing to travel

Site Design Engineer

Job Title – Site Design Engineer

Job Location: Reading, Berkshire

Job Role:

A Design Engineer with knowledge of both passive and active elements of mobile telecommunication deployment. Able to support 3rd party Design teams and act as Subject Matter Expert on passive and active components to meet customer requirements. Key to the role is the ability to identify effective design solutions that best fit the site design requirements whilst having experience and understanding of the Cornerstone design ways of working

Responsibilities

  • Overall management of the creation and verification of Design Proposals for mobile network sites based on customer requirements across Civil, structural and active elements.
  • Review of plans, design drawings and other relevant documents for accuracy and adherence to design & build requirements.
  • Managing 3rd party designers and adherence to project design guidelines.
  • Managing progress and quality of 3rd party designers, whilst working to a continual improvement methodology.
  • Ensuring that 3rd party designers are compliant with local Health and Safety requirements and any other related statutory guidelines required to facilitate a workable design solution.
  • Acting as a Site Design subject matter expert (SME) in the provision of technical support towards site queries.
  • Interface with the different project work streams to ensure efficient handover between project milestones.
  • Production of technical reporting to support continual improvement.

Experience

  • Vast experience in Mobile Rollouts
  • Experience in cornerstone design processes
  • Experience leading and supervising third parties
  • Have experience with Vodafone ways of working
  • Extensive experience of Ericsson RAN H/W