Delivery Manager

Job Title – Delivery Manager
Job Location – Remote
Job Role:

We are looking for an experienced Implementation Manager who will lead Forward & Reverse Site Logistic requirements relating to Network Rollout of our clients radio products.

Collaborating with the overall Delivery Lead, the role will involve the planning and management of the Forward & Reverse Site Logistic services needed to secure an efficient delivery process and a timely customer acceptance.

This role will include making sure work is executed as per the project requirements and will act as a point of contact for Logistic activities towards,

  • Customer Delivery Organisation,
  • Third Parties instructed by the client
  • Onshore Project and Supply Organisation
  • Offshore Project Organisation

The role is primarily to provide services relating to the DICI of the clients LTE & 5G RAN solutions but may also include In-Building, Infrastructure and Antenna line solutions.

This role is suited to candidates with a background in Logistics and equipment delivery within NRO RAN swap projects.

Responsibilities:

  • Responsible for the delivery of Logistic services for the deployment of equipment from site instruction through to site acceptance
  • Organise and coordinate the forward and reverse site Logistic services, ensuring that they are delivered in line with the contractual requirements
  • Manage third parties to deliver logistics services through a controlled program of works ensuring that all services are undertaken to budget and within SLA
  • Inventory and replenishment Management in line with project guidelines
  • Management of operational delivery spares to cover short shipments and Dead on Arrivals (DoA’s)
  • Ensure Delivery critical metric measures are in place and continually reported on
  • Act on important metric issues by investigating and implementing corrective actions
  • Translation of customer documentation and process guides into specific Logistic guidelines to support rollout activities
  • Participate in Customer meetings and issue associated reports
  • Actively handle Logistic issues or dependencies throughout the delivery cycle that may impact the commencement or acceptance of a site deployment
  • Ensure Logistic services comply with all Health & Safety and any other applicable legislative requirements (and any changes to these requirements)
  • Ensure relevant information is maintained in the project tools and that all documentation is handled in a structured manner and uploaded to the required repositories
  • Assessment of Customer Change Requests (CCR’s)
Experience:
  • Minimum of 5 years’ experience in Logistic services within a NRO RAN Swap project environment
  • Stock Management Principles
  • Planning and organisation skills for large projects
  • Experience in managing third-party suppliers in the delivery of Logistics services
  • Commercial awareness and experience of delivering to budgets
  • Excellent leading and supervising skills combined with an ambitious mindset
  • Effective communication and facilitation skills.
  • Delivering results and meeting customer expectations
  • Flexible with the ability to deal with change and ambiguity
  • Experience in tackling challenges with perseverance to overcome multiple obstacles

Bid Manager

Bid Manager

Are you a seasoned pro when it comes to preparing large scale bids within the telecoms industry?

Do you want to put your skills to use for a company that is one of the largest telecoms companies across Europe?

Our client is one of the largest operators of telecoms infrastructure within Europe and due to continued business growth and acquisition are seeking a Bid Manager to join their team on a 6-month fixed term contract.

Reporting to the Area Head of Commercial the Bid Manager will contribute to bid development and successful bid submission. You’ll also arrange and chair meetings alongside coordinating and reviewing bid response documents to ensure they are the 4 C’s (compelling, consistent, compliant, and clear) supporting the bid team with achieving these goals as appropriate.

The Bid Manager is also responsible for:

  • Liaising and working closely with several team members across the business to help develop capture plans, proposals, and resource plans alongside helping to manage the necessary resources aligned to the bid.
  • Implementing the Bid Management process, working within the governance framework.
  • Develop the resource plan to ensure the right functional and subject matter experts are involved in the completion of the bid.
  • Facilitate the assessment and management of risks to ensure that they are addressed / managed within the bid strategy.
  • Facilitate the completion of the cost and finance models, with inputs from subject matter experts, design and costing engineers and the Capture Lead to ensure the bid is compelling and credible.
  • Conducting review sessions post bid to help drive continuous improvements to the overall bid process.

We would welcome applicants with the following skills and experience:

  • Experience of bid management / bid submission within Telecommunications or Private Wireless sectors.
  • Good knowledge of the telecoms infrastructure industry in the UK.
  • Track record in successful bid management and bid submission
  • Experience in authoring content for bid responses
  • Functional knowledge of bid management process, strategies, managing budgets, and supplier engagement to help develop solutions.

Interested and want to know more? Click Apply today!

Job Location: Reading (RG1) 3 days a week, 2 days remote.

Start Date: ASAP

Employment type: 6-month FTC

Package: £60,000 – £70,000 (DOE)

Learning & Development Coordinator

Learning and Development Coordinator

Are you looking to help create a culture of learning and talent growth within the telecoms industry?

Looking to put your talents to use with a company focused on employee development and undergoing an exciting new stage of growth?

Our client is one of the largest operators of telecoms infrastructure within Europe and due to continued business growth and acquisition are seeking a Learning and Development Coordinator to join their team on a 12-month fixed term contract.

Reporting to the Talent and Development Manager, the Learning and Development Coordinator will help support the creation of a culture where people are inspired and wish to reach their full potential through learning and talent growth. Our client strives to be an inclusive employer, allowing colleagues to be themselves and feel valued for their efforts and this role will help support those goals.

The Learning and Development Coordinator is also responsible for:

  • Supporting a wide range of people initiatives, including Talent Management, Diversity and Inclusion, Learning & Development, Performance Management and Employee Experience.
  • Supporting the planning and execution of the annual talent review process.
  • Deploying annual training plan, alongside supporting all personal development plans.
  • Helping manage talent projects and programs related to learning, employee experience and wellbeing.
  • Supporting design and deployment of professional skills and leadership development programs.
  • Managing end-to-end reporting for all key talent programs and initiative.

We would welcome applicants with the following skills and experience:

  • Previous experience in a Learning and Talent Development role with good working knowledge of corporate learning cycle.
  • Excellent communication skills and ability to work with diverse stakeholders from all levels of the business.
  • Strong expertise with Microsoft office package including Excel.
  • Hands on experience coordinating multiple tasks in a corporate setting.
  • Self-driven professional, eager to learn and try new approaches and add value.
  • Ability to travel when required as part of the role.

Interested and want to know more? Click Apply today!

Job Location: Reading (RG1) 3 days a week, 2 days remote.

Start Date: ASAP

Employment type: 12-month FTC

Package: £25,000 – £30,000 (DOE) + Bonus

Health and Safety Manager

Health and Safety Manager

Are you looking to put your knowledge of Health and Safety principles to good use with a growing and dynamic employer within telecoms?

Looking for a fulfilling career in a company focused on growth and employee development?

Our client is one of the largest operators of telecoms infrastructure within Europe and due to continued business growth and acquisition are seeking an experienced Health and Safety Manager to join their team.

Reporting to the Head of Safety, Health and Environmental the Health and Safety Manager would primarily be responsible for implementing and evaluating programs designed to limit SHE risks to the Client’s employees and suppliers.

The Health and Safety Manager is also responsible for:

  • Collaborating with various teams to share site SHE plans and data.
  • Providing relevant training programs and worker studies alongside consultation to organizations or agencies on the workplace application of SHE principles, practices, or techniques.
  • Preparing/reviewing specifications/orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to SHE standards.
  • Preparing and maintaining all required SHE reports, records and documentation. Run reports and statistics from the systems and collating SHE data for submission to the larger Client group in the UK.

We would welcome applicants with the following skills and experience:

  • A Telecoms background is desirable working in a similar role with 3+ years’ experience.
  • Knowledge and experience of compliance to the relevant ISO standards and integrated management systems, including methods of continuous improvement.
  • Must have knowledge of ISO 45001 & 14001 standards.
  • Hold recognised qualifications for SHE (NEBOSH & IEMA)
  • Excellent communication skills able to present knowledge and reports to several stakeholders across a business.
  • Ability to travel to potential/existing suppliers when required.

Interested and want to know more? Click Apply today!

Job Location: Reading (RG1) 3 days a week, 2 days remote.

Start Date: ASAP

Package: £40,000 – £50,000 (DOE) + Bonus

Solution Manager

Solution Manager

Looking for a fulfilling career in a company focused on growth and employee development?

Do you want to put your skills to use in a dynamic company that has rapidly grown to become a leader within telecoms?

Our client is one of the largest operators of telecoms infrastructure within Europe and due to continued business growth and acquisition are seeking a Solution Manager to join their team.

Reporting to the Head of Product & Solutions within UK team the Solution Manager would primarily be responsible for leading the strategy planning process to help create and develop long term plans alongside capitalising on growth opportunities for existing and new products/segments.

The Solution Manager is also responsible for:

  • Leading and developing the annual Country Plan process and support the 3 Year business planning process.
  • Creating and implementing associated plans and manage the overall execution programme, alongside providing monthly reporting to the Management Team at the Growth Board.
  • Developing business cases, based on analysis of data, to demonstrate growth opportunities and maximise core business performance.
  • Providing strategic input & insight through competitive analysis for the development of products and propositions into the UK market.
  • Ad hoc duties related to strategic bids and small UK-based transactions as required.

We would welcome applicants with the following skills and experience:

  • A Telecoms background is essential, both from within an operator and enterprise segments.
  • Excellent technical and functional knowledge coming from several years’ experience in a strategy-based role backed up by a demonstrable track record of collaboration.
  • Experience in developing and implementing strategy within industry alongside the ability to apply strategic frameworks, financial modelling, and forecasting.
  • Excellent communication skills able to present knowledge and reports to several stakeholders across a business.
  • Educated to degree level in a relevant subject would be desirable but not essential.
  • Ability to travel to potential/existing clients when required as part of the role.

Interested and want to know more? Click Apply today!

Job Location: Reading (RG1) 3 days a week 2 days remote.

Start Date: ASAP

Package: £60,000 – £70,000 (DOE) + Bonus & Other Benefits.

Market Strategy & Planning Manager

Market Strategy & Planning Manager

Looking for a fulfilling career in a company focused on growth and employee development?

Do you want to put your skills to use in a dynamic company that has rapidly grown to become a leader within telecoms?

Our client is one of the largest operators of telecoms infrastructure within Europe and due to continued business growth and acquisition are seeking a talented Market Strategy & Planning Manager to join their team.

Reporting to the Head of Product & Solutions within UK team the Market Strategy & Planning Manager would primarily be responsible for leading the strategy planning process to help create and develop long term plans alongside capitalising on growth opportunities for existing and new products/segments.

The Market Strategy & Planning Manager is also responsible for:

  • Leading and developing the annual Country Plan process and support the 3 Year business planning process.
  • Creating and implementing associated plans and manage the overall execution programme, alongside providing monthly reporting to the Management Team at the Growth Board.
  • Developing business cases, based on analysis of data, to demonstrate growth opportunities and maximise core business performance.
  • Providing strategic input & insight through competitive analysis for the development of products and propositions into the UK market.
  • Ad hoc duties related to strategic bids and small UK-based transactions as required.

We would welcome applicants with the following skills and experience:

  • A Telecoms background is essential, both from within an operator and enterprise segments.
  • Excellent technical and functional knowledge coming from several years’ experience in a strategy-based role backed up by a demonstrable track record of collaboration.
  • Experience in developing and implementing strategy within industry alongside the ability to apply strategic frameworks, financial modelling, and forecasting.
  • Excellent communication skills able to present knowledge and reports to several stakeholders across a business.
  • Educated to degree level in a relevant subject would be desirable but not essential.
  • Ability to travel to potential/existing clients when required as part of the role.

Interested and want to know more? Click Apply today!

Job Location: Reading (RG1) 3 days a week 2 days remote.

Start Date: ASAP

Package: £60,000 – £70,000 (DOE) + Bonus & Other Benefits.

Operations Transformation Manager

Job Title – Operations Transformation Manager

Job Location – Remote/Reading

Job Role –

The prime function of this role is to drive the operational transformation including people, processes and tools requirements to a fully data driven, automated, intelligent operations. Ensuring customers business demands are delivered as per the commercial and contractual requirements and tools capabilities.

Responsibilities

  • Leading the Operational Transition & Transformation (T&T) within Operations.
  • Overall delivery lead interfacing within Customer, T&T Programme & Managed Service Leadership team.
  • Drive Operational Readiness to ensure the new KPI & Governance measures are approved with customer T&T organisation.
  • Drive internal stakeholders with support from T&T to deliver solutions in line with contractual requirement within all the contract schedules.
  • Highlight and escalate any contractual or operational deviations identified within the delivery or customer asks.
  • Provide coaching and mentoring to operational teams and senior internal partners on people, processes and tools requirements.
  • Collaboration and cooperation with our global operations team to investigate and understand challenges and problem areas.
  • Proofread process documentation, technical specifications and make recommendations to operational teams and/or tools teams.
  • Assess tools capabilities and ensure contractual and operational requirements are captured to ensure operational alignment.
  • Bringing standard methodology and knowledge from extensive operations experience

Experience

  • Familiar with ITIL incident, problem, change and service management practices and how Service Level Agreements are measured.
  • Knowledge of managed service environments with multi-vendor equipment and multiple telecommunication technologies (2G, 3G, 4G, 5G)
  • Knowledge of cloud-based data lake storage solutions
  • Experience of supporting, mentoring and influencing programme teams on large telecommunication tool transformations programmes

Service improvement Lead

Job Title – Service Improvement Lead

Job Location – Reading, Berkshire

Job Role –

Working as part of the existing Service Improvement function you will lead and own the focus on delivering improvements in RAN performance across the customer network. Working with the Service Delivery Units, technical authorities, wider Service Operations team and the customer you will identify, own and drive opportunities to improve end user experience and reduce cost of operation for delivery of the MS contract. You be responsible for securing the necessary support & funding (where applicable) for any improvement initiative and providing a final report covering actual level of benefit delivered.
Working closely with the wider Service Ops Team you will ensure that actions undertaken as part of any improvements do not negatively impact with wider MS Scope and any improvement initiatives are shared across the other domains were appropriate

Responsibilities

  • Responsible for the creation, management and reporting of the CSI plan for Network performance. Working with internal technical & service teams and customers identify new opportunities and areas of focus.
  • Project management of all activities within the CSI plan ensuring that milestones and delivery dates are achieved.
  • Support Operations Governance both internally and with the customer providing relevant reporting and updates on status of CSI activities and future.
  • Working with the service and functional owners align activities based on business and customer benefit ensuring these are correctly prioritized within the overall plan.
  • In conjunction with local and business team’s optimization the use of machine learning, artificial intelligence, general automation and underpinning resources, applications, processes as part of the continued improvement of the service and internal delivery.
  • Supporting requirement definition and business impact of new service requests received from the customer.
  • Establishing and maintain links with local, regional and global organization and other CSI owners ensuring adoption and sharing of best practice.

Experience

  • Must come from a Telecoms background
  • Prior experience in RAN performance
  • Prior experience using CSI plan

Service Reliability Lead

Job Title – Service Reliability Lead

Job Location – Reading

Job Role –

As part of the Central Service Operations team you will share collective responsibility and accountability for our core functions relating to Incident management, SLA assurance and Network Availability. The shift towards greater flexibility within the team means that you will need to work across the different domains and delivery teams who are primarily based offshore in order to manage the “in life” performance of the services.
This is a customer-facing role and will also act as key interface towards the clients Service Delivery Units (SDU) to secure the Operational Performance.

Responsibilities

  • Managing “in life” performance and delivery of Incident management, SLA performance and Network Availability. Working as part of an agile delivery team to address any short fall in performance.
  • Tracking performance of the SLA critical metrics and the things which can influence and impact the delivery.
  • Driving and owning actions required to improve delivery performance working with local and offshore Service Delivery Units (SDU), 3PP’s and the customer.
  • Maintaining and developing effective business relationships with key customers and stakeholders (Internal and external) ensuring clear processes are in place to manage relevant activities in line with business and customer risks and benefits.
  • Supporting/Leading monthly performance and operational reviews with the customer and key internal stakeholders.
  • Supporting requirement definition and business impact of new service requests received from the customer.
  • Supporting other key areas such as Change management and ESN in delivery of the service

Experience

  • Must come from a prior Telecoms role
  • Prior experience delivering performance and Incident Management
  • Prior experience in a customer facing role
  • Prior experience supporting key areas of service delivery (change management/ESN)

Delivery Lead

Job Title – Delivery Lead (On the day Integration control)

Job Location – Remote/Reading

Job Role:

Responsibilities

  • Predominantly focussed on working days Thursday to Monday inclusive of weekends to support Site delivery.
  • To support the delivery / Integration of cell sites for customers program 2G/ 4G /5G
  • To support on the day scope of works.
  • Managing tool sets associated with on the day activity
  • Liaison with Customer contacts and internal/external ASP’s to co-ordinate on the day delivery of programmed sites for the customer.
  • Manage dependencies to ensure on the day activity is completed in line with Project & customer milestones

Experience

  • Recent On the Day delivery experience
  • Excellent knowledge of 2G/3G/4G/5G
  • Experience in building relationships with customer contacts and ASP’s