Service Manager

Service Manager

Are you looking for a long-term career with an employer that genuinely wants to invest in your personal growth and development?

Our client is one of the largest operators of telecoms infrastructure within Europe and due to continued business growth and acquisition are seeking a skilled Service Manager to join their team.

Reporting to the Head of Access & Service, the Service Manager will help manage the external Site Access supplier service by ensuring that processes and operational performance deliver a high standard of customer service. The Service Manager will be a natural leader, helping to manage operations at scale within a fast-paced environment. A keen customer centric attitude and the ability to drive supplier performance are key.

The Service Manager will be responsible for:

  • Managing external supplier operational delivery team (approx. 10 members) alongside working with the internal Site Access Operational team (approx. 15 members)
  • Accountable for implementing supplier governance, contract implementation and performance management.
  • Working closely with and forming great relationships with suppliers to provide excellent customer service and maintain service levels.
  • Building excellent working relationships with our customers; understanding their challenges and translate to successful outcomes.
  • Managing Continuous Improvement project activity – identifying improvement projects and delivering outcomes, including customer specific deliverables.
  • Owning operational processes and documentation, ensuring that customers and internal teams are up to date on current practice and working procedures.
  • Working closely with Senior Site Access Coordinator and Senior Customer Experience Manager to identify service-related issues and efficiency opportunities.
  • Implement performance management processes and KPI’s management Interpret contract requirements.

We would welcome applicants with the following skills and experience:

  • Ideally, you’ll come from a mobile telecoms/Service delivery background.
  • Be a natural communicator, proficient at building relationships in challenging circumstances.
  • Have experience building and maintaining relationships with key stakeholders and exceeding customer delivery expectations.
  • Previous experience managing teams internally alongside external suppliers.
  • Hold Lean Six Sigma qualification (desirable)
  • Desirable to hold ITIL V3 Foundation with demonstrable knowledge of ITIL Service Lifecycle principles specifically:
    • Incident Management
    • Problem Management
    • Service Level Management
    • Supplier Management
  • Ability to travel to other offices when required.

Interested and want to know more? Click Apply today!

Job Location: Altrincham (WA14) moving to Manchester in Q1 2022 – 3 days in the office 2 days remote.

Start Date: ASAP

Employment type: Permanent

Salary: £40 – 50k (Depending on experience) + bonus and benefits

Antenna Design Engineer

Antenna Design Engineer

Our client, one of the largest operators within the broadcast infrastructure industry are seeking a skilled Antenna Design Engineer to join their team to help work on multiple projects within the business.

This contract role will have you working alongside the Lead Design Authority to help bring designs into the wider broadcast system whilst providing technical support during procurement of the required materials to help roll out the sites across multiple projects.

The Antenna Design Engineer will be responsible for:

  • Installation, testing, analysis, troubleshooting and modifying new equipment/solutions to achieve maximum performance and availability.
  • Providing technical knowledge to the development, design, and deployment of service infrastructure, to help drive improved technical and service performance.
  • Supervising the delivery of 3rd party suppliers and contractors to ensure that delivery specifications and standards meet client requirements.
  • Standardise equipment to minimise disruption and achieve straightforward integration with existing networks/infrastructure
  • Documenting engineering build procedures and contribute to the continuous improvement of policies, processes and procedures whilst contributing to accurate forecasting and capacity management.
  • Adopting the role of Design Authority in area of expertise to ensure the delivery of the end-to-end customer solution and for less complex projects Lead Design Authority.
  • Drive innovation, both small and large, into and through the business with a continuous improvement mind-set.

We would welcome applicants with the following skills and experience:

  • 3 years + experience of designing, building, development testing and implementing broadcast and IP systems.
  • Strong knowledge of technologies involved in Terrestrial Broadcasting and Satellite Uplinking would be advantageous such as: DVBS 2, MPEG 2, MPEG 4, Monitoring and Protection, RF Feeders, Combiners, Dehydration, Satellite Uplink, VSAT.
  • Experience working with suppliers – both developing new services/capabilities and driving them to resolve and fix functionality issues and errors.
  • Experience of technical processes, standards and engineering practices related to area of expertise.

Interested and want to know more? Click Apply today!

Job Location: Daventry (NN11) or Winchester (SO21) 3 days a week, 2 days remote with Remote working available depending on experience.

Start Date: ASAP

Employment type: 1 Month Contract (with opportunity for extension)

Rate: £350 – £400 per day (DOE)

IR35 STATUS: INSIDE IR35

Site Design Lead

Site Design Lead

Are you a veteran design lead within the telecoms industry?

Do you want to put your skills and experience to use for a company that value long term growth and personal development?

Our client is one of the largest operators of telecoms infrastructure within Europe and due to continued business growth and acquisition are seeking a Site Design Lead to join their team in Daventry.

Reporting to the Design Manager, the Site Design Lead will provide design input and expertise across the client’s telecoms projects and help ensure compliance to customer specifications, all whilst helping the Design Manager represent the business on all design related issues.

The Site Design Lead is also responsible for:

  • Authoring design guidelines and specifications for use by all undertaking design on behalf of the company. Maintain concurrency of client specifications to British Standards.
  • Operating systems for monitoring the quality of designs carried out by in house designers and contractors alongside reviewing high-cost construction items and helping maintain low operating costs where possible.
  • Developing and improving design practices through the implementation of continuous improvement plans for design quality, including processes, techniques, and training.
  • Assisting with feasibility studies for new projects when required.
  • Co-ordinating drawing delivery from external contractors and check drawings for technical content.
  • Liaising with customers to ensure compliance to their required specifications, ensure that specification changes are suitably managed and communicated to internal teams and external suppliers.
  • Assessing all designs for ICNIRP compliance and ensure all submitted designs are “value engineered” to provide the best technical & financial solution.
  • Maintaining accurate records of drawing instructions & approvals alongside managing the drawing filing systems and client database.
  • Compiling specific reports for monitoring contractor progress.
  • Liaising with the Programme Managers to ensure all customer specification change is controlled and its impact analysed and understood.
  • Liaising with external suppliers to ensure delivery to the required standards, SLAs, and volumes.

We would welcome applicants with the following skills and experience:

  • 5-10 years’ experience in the telecoms industry primarily involving designing telecoms installations from an RF design/Engineering standpoint.
  • Excellent knowledge of the telecoms infrastructure industry in the UK.
  • Good awareness of compliance standards (such as ICNIRP) when going through the design process.
  • Excellent communicator who can provide information across several levels of a business with ease.
  • Ability to travel to sites, customers, or suppliers as part of the design consultation process when required.

Interested and want to know more? Click Apply today!

Job Location: Daventry (NN11) 3 days a week, 2 days remote moving to Leamington Spa in Q1 2022.

Start Date: ASAP

Employment type: Permanent

Package: £40,000 – £50,000 (DOE)

Telecoms Property Surveyor

Job Title -Field Service Operations – Property Surveyor

Job Location – Remote work

Job Role:

  • The candidate provides next generation Network Operations Managed Services to the customer. The scope includes the provision of Managed Services for Service Integration, Central Operations (NOC), Field Services, Optimisation, Spare Parts, Access, and Estate Management across the customer estate (approximately 20,000 sites).
  • The Hardy OSS Surveyor (HOSSS) role will ensure radio site access is available at all times where rights allow to the customer and shareholder appointed contractors, particularly where this impacts public service.
  • Access to the fullest extent of the legal rights will be achieved by constant review and maintenance of site access ensuring full legal rights of access are maintained. Where rights of access are challenged by Site Providers and third parties to access then immediate action is taken to remedy. This will take the form of direct intervention at source with support where necessary from the clients appointed Legal Team.
  • HOSSS first stop reference for network property access related matters and will manage and where appropriate will be part of the first line of communication with resistant Site Providers and third parties.

Responsibilities

  • Introduce, through training workshops, the clients Property access processes.
  • Engaging cross-functionally as well as within the Property Department to inspire and empower process change.
  • Provide support to the Suppliers and Contractors in the context of access resistance/refusal and to act as an escalation point when issues are encountered beyond the Hardy OSS contractual requirements.
  • Provide support to Shareholders, Suppliers and Contractors in the implementation of ECC reform especially in the context of renewals and to act as an escalation point when issues are encountered.
  • Introduce innovation into all processes that can impact results, enhance delivery and assist the organisation to meet its business objectives and goals.
  • Implement any “quick win” process improvements to enhance delivery and to react to what will be a rapidly evolving workspace.
  • Support internal and external stakeholders in Acquisition, Legal Deployment and Transmission functions.
  • Have a vision of the big picture and be able to foster an environment of continuous improvement.
  • Provide support to suppliers in site specific issues.
  • Provide pragmatic, prudent and consistent advice to third parties to ensure the cost effective implementation of site acquisition.
  • Maximise the cost savings / cost prevention through the effective use of the ECC.
  • Play an active role in the leadership and management of escalations and escalation management to ensure pre-litigious cases are kept to a minimum, and where possible, aligned to KPIs.

Experience

  • Telecoms experience, gained at either Operator, Managed Service Supplier or Small Works Contractor level,
  • Valuation expertise gained working for Charted Surveying practise or similar
  • Excellent property knowledge
  • Demonstrable experience in Business Process and Transformational Change
  • Property related qualifications (RICS or CAAV membership) or comparable experience

Project Manager

PROJECT MANAGER

Are you a motivated individual who is looking to direct, implement and deliver telecommunication site development projects? If the answer’s yes, we want to hear from you! We want to know your experience in project management, ranging from standard to complex projects, from initiation through to completion in line with company frameworks, meeting the agreed budget, timescales and specification.

Location: Altrincham

Start Date: Immediate

Salary: £40,000 – £50,000 + Bonus

The Project Manager will;

  • Define the project scope, goals and deliverables and produce the Project Initiation Document
  • Define the tasks and resources required to deliver the project and produce a comprehensive project plan establishing project timelines, dependencies and critical paths
  • Identify and assign the project team members, both direct and virtual, required to deliver the project, agree allocation of activities and manage delivery throughout the project lifecycle
  • Manage the project budget allocated
  • Identify 3rd party suppliers and ensure their standards of delivery, product specification and
  • documentation is aligned to project requirements
  • Manage customer relationships and interactions across the project, providing regular progress reports and responding to customer feedback
  • Track progress against project deliverables and report to stakeholders
  • Use defined processes to manage changes to project scope, risks, issues and overall project governance
  • Evaluate each project against its scope and objectives and produce a Project Closure Report

We would be interested in speaking with candidates who have:

  • A minimum of 4 years as Project Manager or similar, working on Mobile Network Operator Radio Access Network (RAN) roll out / installation projects
  • An understanding of either Site Acquisition, Site Design and Build
  • Demonstratable experience of being involved in a full project lifecycle from start up to completion/handover
  • Excellent customer facing skills and experience facing UK telecom operator / vendor stakeholders
  • Good change management skills
  • A Degree or relevant qualifications; PRINCE 2, PMP, APM (PMW), etc.
  • Strong analytical, reporting and presentation skills

Trainee Cable Puller

Trainee Cable Puller

Do you want a long term and rewarding career in a company that encourages growth and development?

Are you looking to get a start in the telecoms industry?

If you answered yes, we want to hear from you.

At Comvergent we make networks work and despite the challenges over the last year have entered an exciting stage of new business growth. As such we are seeking Trainee Cable Pullers to join our team working across Lincolnshire.

The Trainee Cable Pullers will primarily be in 2 man teams working on both underground and overhead fibre cable networks.

We’ll provide all the tools, training, certifications and a vehicle to get you started. So all you need is a desire and drive to excel.

The Trainee Cable Pullers will also be responsible for:

  • Test Roding and Roping of underground ducts and the identification of traffic management requirements.
  • Identification of tree cutting requirements if works are Overhead.
  • Production of SLD’s on successful completion of tasks along with the creation of accurate A55 documents using Planpoint application or similar.
  • Understanding Microsoft Word/Excel/PDF based Job Packs.
  • Understanding BT Duct diagrams.
  • Working outdoors in all weathers. All equipment and vehicles will be provided by Comvergent Limited necessary to carry out the relevant roles.
  • Travel to and from various exchange locations as and when required.
  • Working to PON completion deadlines to ensure operational requirements are met along with working in confined spaces.
  • Completion of works to a high standard is expected by Comvergent Limited
  • Flexibility with regards to working hours as some locations may be out of hours due to traffic restrictions as well as being prepared to work out of the area if required (accommodation will be provided on these occasions)
  • Attend accredited training courses as and when required. Full training and accreditation support will be provided.
  • Adhering to all Comvergent Limited Health and Safety policies at all times.

We would welcome applicants with the following skills and qualifications:

  • Drive and determination to get the job done. The training and the tools will be provided but only you can bring the drive to get a job over the finish line.
  • A technical mindset and is comfortable with software like Microsoft office.
  • Full UK manual driving license held for a minimum of 12 months.
  • UK trailer licence would be desirable by at least one member of the team.
  • Ability to work unsupervised in teams of two (once trained up) and have a strong customer focused attitude.

In return, you’ll work for a close-knit, innovative company that is invested in your well-being and personal development. Committed to employee engagement, Comvergent empowers each staff member to achieve their goals.

You’ll work with a team of colleagues who take pride in their role and believe in cooperation and openness with each other.

Comvergent promote other benefits through staff events and other innovative ideas brought forward by the Comvergent Committee.

We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff get involved in.

Location: Lincolnshire

Role Type: Permanent

Start Date: ASAP

Salary: £22- 23k with employee benefits (including private healthcare, dental).

Interested and want to know more? Click Apply today!

Design Surveyor

Design Surveyor

If you enjoy the work-life balance of getting out of the office / working from home to attend sites and being at the forefront of design in the Telecoms market, seeing what you put in front end come to reality, this Design Surveyor opportunity is one is for you.

Our Design Surveyor responsibilities include;

  • Assessing design requirements on surveys for Telecom sites (Rooftop, Greenfield and Streetworks)
  • Implement safe buildable designs as per the client’s specifications and current legislation
  • Provide quality assurance on site designs
  • Liaise and work with other departments to achieve design solutions
  • Contribute to the production of MSVs
  • Supporting Head of Design where required

We would love to hear from you if you have skills and experience in the following;

  • Previous Design Surveyor experience within the Mobile Telecommunications industry, or perhaps done a similar role as Design Engineer / Structural Engineer / Field Engineer / Auditor / Surveyor who has completed accurate surveying and understands structural and electrical design
  • On-site exposure as opposed to pure back office design
  • AutoCAD understanding

The Design Surveyor will play a huge part in the success of our design solution and will see growth opportunities as Comvergent invest further the coming months due to new project wins.

Our open plan offices have free-parking and are on the outskirts of Chester, meaning we’re easy to avoiding the busy city centre congestion. Comvergent would encourage those who aren’t local to apply as we allow working from home and flexibility in our working arrangements.

In return, you’ll work for a close-knit, innovative company that is invested in your wellbeing and personal development. Committed to employee engagement, Comvergent empowers each staff member to achieve their goals.

Comvergent promote other benefits such as; breakfast mornings, employee fun days, weekly fresh fruit baskets, staff events and other innovative ideas brought forward by the Comvergent Committee.

We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff get involved in.

Please apply to hear more.

Fibre Cabling Engineers

Fibre Cabling Engineers

Do you want a long term and rewarding career in a company that encourages growth and development?

If you answered yes, we want to hear from you.

At Comvergent we make networks work and despite the challenges over the last year have entered an exciting stage of new business growth. As such we are seeking Fibre Cabling Engineers (2 man teams) to join our team working across Lincolnshire.

The Fibre Cabling Engineers will primarily be working in 2 man teams from the Aggregation Node to CBT in a lead cabler & cabling assistant arrangement and will be working on both underground and overhead cable networks.

The Fibre Cabling Engineers will also be responsible for:

  • Test Roding and Roping of UG ducts and the identification of traffic management requirements.
  • Identification of tree cutting requirements if works are OH.
  • Production of SLD’s on successful completion of tasks along with the creation of accurate A55 documents using Planpoint application or similar.
  • Understanding Microsoft Word/Excel/PDF based Job Packs.
  • Understanding BT Duct diagrams.
  • Working outdoors in all weathers. All equipment and vehicles will be provided by Comvergent Limited necessary to carry out the relevant roles.
  • Travel to and from various exchange locations as and when required.
  • Working to PON completion deadlines to ensure operational requirements are met along with working in confined spaces.
  • Completion of works to a high standard is expected by Comvergent Limited
  • Flexibility with regards to working hours as some locations may be out of hours due to traffic restrictions as well as being prepared to work out of the area if required (accommodation will be provided in these occasions)
  • Attend accredited training courses as and when required.
  • Adhering to all Comvergent Limited Health and Safety policies at all times.

We would welcome applicants with the following skills and qualifications:

  • Test Rod and Rope Experience
  • Previous experience of working on the Openreach One Fibre Network.
  • NRSWA Accreditation
  • BT Openreach accredited for at least 2 years ideally with the following accreditations:
    • SA001 Safety overhead
    • SA002 Safety underground
    • S8 PIA overhead cable installation or N28 One Fibre Network Cabling in Underground Network.
    • S7 PIA sub-duct and cable installation or N27 One Fibre Network Cabling in the Overhead Network
  • Full UK manual driving license held for a minimum of 12 months.
  • UK trailer licence required by at least one member of the team.
  • Ability to work unsupervised in teams of two and have a strong customer focused attitude.

In return, you’ll work for a close-knit, innovative company that is invested in your well-being and personal development. Committed to employee engagement, Comvergent empowers each staff member to achieve their goals.

You’ll work with a team of colleagues who take pride in their role and believe in cooperation and openness with each other.

Comvergent promote other benefits through staff events and other innovative ideas brought forward by the Comvergent Committee.

We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff get involved in.

Location: Lincolnshire

Role Type: Permanent

Start Date: ASAP

Salary: £26- 28k (DOE) with employee benefits (including private healthcare, dental).

Interested and want to know more? Click Apply today!

Fibre Engineer

Fibre Engineer

Do you want a long term and rewarding career in a company that encourages growth and development?

If you answered yes, we want to hear from you.

At Comvergent we make networks work and despite the challenges over the last year have entered an exciting stage of new business growth. As such we are seeking Fibre Engineers to join our team working across Lincolnshire.

The Fibre Engineer will primarily be responsible for splicing activities within BT exchanges with an expectation of completing at least 1 x96f joint or OFT in a working day. The role will also involve testing activities alongside working on both underground and overhead cable networks.

The Fibre Engineer will also be responsible for:

  • Working to PON completion deadlines to ensure operational requirements are met along with working in confined spaces.
  • Understanding BT Duct diagrams.
  • Working outdoors in all weathers. All equipment and vehicles will be provided by Comvergent Limited necessary to carry out the relevant roles.
  • Completion of works to a high standard is expected by Comvergent Limited
  • Working with Microsoft Word/Excel/PDF based Job Packs.
  • Be flexible with regards to working hours (as some locations may be out of hours due to traffic restriction) and be open to working out of the area on occasion (accommodation will be provided in these occasions)
  • Attendance to accredited training courses as and when required.
  • Adherence to all Comvergent Limited Health and Safety policies.

We would welcome applicants with the following skills and qualifications:

  • Previous experience of working on the Openreach One Fibre Network.
  • NRSWA Accreditation
  • BT Openreach accredited for at least 2 years with certs in the following areas:
    • SA001 Safety overhead
    • SA002 Safety underground
    • S8 PIA overhead cable installation or N28 One Fibre Network Cabling in Underground Network.
  • Able to work unsupervised and with a customer focused attitude.
  • Full UK manual driving license held for a minimum of 12 months.

In return, you’ll work for a close-knit, innovative company that is invested in your well-being and personal development. Committed to employee engagement, Comvergent empowers each staff member to achieve their goals.

You’ll work with a team of colleagues who take pride in their role and believe in cooperation and openness with each other.

Comvergent promote other benefits through staff events and other innovative ideas brought forward by the Comvergent Committee.

We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff get involved in.

Location: Lincolnshire

Role Type: Permanent

Start Date: ASAP

Salary: £32- 35k (DOE) with employee benefits (including private healthcare, dental).

Interested and want to know more? Click Apply today!

Estates Analyst

Estates Analyst

Are you looking to get into a rewarding contract opportunity with one of the UK’s leading companies within the Broadcast and Utilities Sector?

Our client is seeking an Estates Analyst to join their team working from their offices in Daventry. The role will primarily be focused on maintaining accurate data relating to the clients’ Power and Rates databases to help ensure accurate decisions can be made regarding site sharing and energy consumption between their sites and customers.

The Estates Analyst will also be responsible for:

  • Collecting and maintaining accuracy of data within Keep/Siterra/ Estates databases relating to Power and Rates, to allow accurate decisions on site sharing and consumption.
  • Carrying out cost modelling, revenue budgeting, forecasting and true ups.
  • Estate’s data collection and validation, actively investigate and analyse data for errors and abnormalities, putting in place appropriate remediation processes to avoid issues reoccurring.
  • Active investigations into cost leakage, errant metering, and redundant sites that can be decommissioned.
  • Capture as is and to be requirements to identify and develop area that can be improved as well as developing automation of processes and reporting
  • Liaison between Estates and Finance
  • Primary liaison with Data & Insights team

We welcome candidates with skills and experience in the following areas:

  • Previous experience/knowledge in Utilities management would be desirable.
  • Proven track record of developing processes and analysing data in a commercial environment.
  • Experience with data management software such as KEEP/Siterra or similar would be advantageous.
  • Knowledge of VBA, VB scripting and SQL.

Other details:

Start Date: ASAP

Location: Daventry (NN11)

Role Type: Contract, INSIDE IR35

Contract Duration: 5 months

Day Rate: £350 – £400 depending on experience

Interested and want to know more? Click Apply today!