Service Manager

Service Manager

Are you looking for a long-term career with an employer that genuinely wants to invest in your personal growth and development?

Our client is one of the largest operators of telecoms infrastructure within Europe and due to continued business growth and acquisition are seeking a skilled Service Manager to join their team.

Reporting to the Head of Access & Service, the Service Manager will help manage the external Site Access supplier service by ensuring that processes and operational performance deliver a high standard of customer service. The Service Manager will be a natural leader, helping to manage operations at scale within a fast-paced environment. A keen customer centric attitude and the ability to drive supplier performance are key.

The Service Manager will be responsible for:

  • Managing external supplier operational delivery team (approx. 10 members) alongside working with the internal Site Access Operational team (approx. 15 members)
  • Accountable for implementing supplier governance, contract implementation and performance management.
  • Working closely with and forming great relationships with suppliers to provide excellent customer service and maintain service levels.
  • Building excellent working relationships with our customers; understanding their challenges and translate to successful outcomes.
  • Managing Continuous Improvement project activity – identifying improvement projects and delivering outcomes, including customer specific deliverables.
  • Owning operational processes and documentation, ensuring that customers and internal teams are up to date on current practice and working procedures.
  • Working closely with Senior Site Access Coordinator and Senior Customer Experience Manager to identify service-related issues and efficiency opportunities.
  • Implement performance management processes and KPI’s management Interpret contract requirements.

We would welcome applicants with the following skills and experience:

  • Ideally, you’ll come from a mobile telecoms/Service delivery background.
  • Be a natural communicator, proficient at building relationships in challenging circumstances.
  • Have experience building and maintaining relationships with key stakeholders and exceeding customer delivery expectations.
  • Previous experience managing teams internally alongside external suppliers.
  • Hold Lean Six Sigma qualification (desirable)
  • Desirable to hold ITIL V3 Foundation with demonstrable knowledge of ITIL Service Lifecycle principles specifically:
    • Incident Management
    • Problem Management
    • Service Level Management
    • Supplier Management
  • Ability to travel to other offices when required.

Interested and want to know more? Click Apply today!

Job Location: Altrincham (WA14) moving to Manchester in Q1 2022 – 3 days in the office 2 days remote.

Start Date: ASAP

Employment type: Permanent

Salary: £40 – 50k (Depending on experience) + bonus and benefits

Project Manager

PROJECT MANAGER

Are you a motivated individual who is looking to direct, implement and deliver telecommunication site development projects? If the answer’s yes, we want to hear from you! We want to know your experience in project management, ranging from standard to complex projects, from initiation through to completion in line with company frameworks, meeting the agreed budget, timescales and specification.

Location: Altrincham

Start Date: Immediate

Salary: £40,000 – £50,000 + Bonus

The Project Manager will;

  • Define the project scope, goals and deliverables and produce the Project Initiation Document
  • Define the tasks and resources required to deliver the project and produce a comprehensive project plan establishing project timelines, dependencies and critical paths
  • Identify and assign the project team members, both direct and virtual, required to deliver the project, agree allocation of activities and manage delivery throughout the project lifecycle
  • Manage the project budget allocated
  • Identify 3rd party suppliers and ensure their standards of delivery, product specification and
  • documentation is aligned to project requirements
  • Manage customer relationships and interactions across the project, providing regular progress reports and responding to customer feedback
  • Track progress against project deliverables and report to stakeholders
  • Use defined processes to manage changes to project scope, risks, issues and overall project governance
  • Evaluate each project against its scope and objectives and produce a Project Closure Report

We would be interested in speaking with candidates who have:

  • A minimum of 4 years as Project Manager or similar, working on Mobile Network Operator Radio Access Network (RAN) roll out / installation projects
  • An understanding of either Site Acquisition, Site Design and Build
  • Demonstratable experience of being involved in a full project lifecycle from start up to completion/handover
  • Excellent customer facing skills and experience facing UK telecom operator / vendor stakeholders
  • Good change management skills
  • A Degree or relevant qualifications; PRINCE 2, PMP, APM (PMW), etc.
  • Strong analytical, reporting and presentation skills

Delivery Manager

Delivery Manager

Fancy joining an established telecom build team? Comvergent have an opportunity for a Delivery Manager to take end-to-end delivery of build activities on 5G projects.

As a Delivery Manager your day to day would include;

  • Client interface for operational activities
  • Providing support with Project Manager on commercial actions
  • Receiving initial build instructions from customer and acting as escalation point for 5G build managers
  • Creating a schedule of works and forecast based on sites available
  • Working with quantity surveyor on subcontractor tendering and minimising site cost and variations.

We’re interested in speaking with candidate who has;

  • Previous experience with a SWC or Vendor / Managed service in a similar role (Delivery Manager / Delivery Lead / Build Manager / Rollout Manager etc).
  • Significant experience in wireless telecoms industry (2G, 3G. 4G. 5G).
  • Solid commercial understanding on how to deliver telecom sites into a customer within cost
  • Good staff management skills

Location: Chester or remote working from home

Build Manager

Build Manager

Are you a Telecommunications Build Manager who’s interested in working for a Telecoms company who cater a dynamic working environment being able to work remotely, working on cutting edge technology projects? Hit apply and we’ll give you a call.

Location: Work From Home / Chester
Salary: Excellent + Benefits

Our Build Manager will;

  • Take ownership of the build phase of the ADC project
  • Plan site build and ensure resourcing is completed
  • Capture variation requests (VR) and issue to finance
  • Manage sub-contractors and be their point of contact
  • Review designs, surveys and plan builds accordingly
  • Regular communication with customer advising on progression of builds

Comvergent welcome candidates with experience in;

  • Projects involving landing monopoles and Streetworks poles as Build Manager / Project Manager / Delivery Manager
  • Ericsson / MBNL / 3UK / VF experience build / deployment project experience would be essetial
  • Knowledge and understanding of how to build a wireless telecom site
  • Being able to communicate effectively and influence stakeholders

What the Build Manager would get in return;

  • Attractive salary with benefits that exceed the market standards
  • Highly staffed delivery and back office team to support the business demands
  • Flexible working (remote or in the office)
  • Career progression opportunities

Construction Build Manager

Construction Build Manager

Are you good at and enjoy building and delivering 5G sites? If the answer is ‘yes’ then we want to hear how good you are at building Telecom sites are we’re looking for Construction Build Managers within our construction operations team.

Location: Working from home OR from our Chester office

Start Date: Immediate

Salary: Negotiable + Additional Benefits

Our Construction Build Manager will be responsible for;

  • Delivery of telecom site construction to desired spec, time and quality
  • Managing and assessment of third party contractors suitability for defined Construction activities
  • Keeping the Project Team fully informed of progress on site, reporting and escalation of any issues.
  • Working with Quantity Surveyor on Subcontractor tendering and minimising site costs and variations
  • Submission and management of road opening notices and liaising with highways department.
  • Planning and supervising lifting operations.
  • Coordinating all Build activities to minimise any necessary outages and disruption
  • Ensure site is properly planned in Programme of Works and CPHSP is reflective of the required activities

If you have skills and experience in the following we’d love to hear from you;

  • Vast amount of experience in construction within wireless telecommunications
  • Comprehensive understanding of CDM 2015 and H&S.
  • Proven experience as a Build Manager / Delivery Manager or similar within the Telecommunications industry
  • Experience working on projects with Managed Service or Operator (Ericsson, Nokia, Huawei, MBNL, CTIL, 3UK, EE, Vodafone, Telefonica)
  • Strong commercial awareness
  • Strong track record in a customer facing role
  • Ability to manage subcontractors

If you’re interested in discussing the Construction Build Manager position at Comvergent further, please do apply or get in touch.

Estates Analyst

Estates Analyst

Are you looking to get into a rewarding contract opportunity with one of the UK’s leading companies within the Broadcast and Utilities Sector?

Our client is seeking an Estates Analyst to join their team working from their offices in Daventry. The role will primarily be focused on maintaining accurate data relating to the clients’ Power and Rates databases to help ensure accurate decisions can be made regarding site sharing and energy consumption between their sites and customers.

The Estates Analyst will also be responsible for:

  • Collecting and maintaining accuracy of data within Keep/Siterra/ Estates databases relating to Power and Rates, to allow accurate decisions on site sharing and consumption.
  • Carrying out cost modelling, revenue budgeting, forecasting and true ups.
  • Estate’s data collection and validation, actively investigate and analyse data for errors and abnormalities, putting in place appropriate remediation processes to avoid issues reoccurring.
  • Active investigations into cost leakage, errant metering, and redundant sites that can be decommissioned.
  • Capture as is and to be requirements to identify and develop area that can be improved as well as developing automation of processes and reporting
  • Liaison between Estates and Finance
  • Primary liaison with Data & Insights team

We welcome candidates with skills and experience in the following areas:

  • Previous experience/knowledge in Utilities management would be desirable.
  • Proven track record of developing processes and analysing data in a commercial environment.
  • Experience with data management software such as KEEP/Siterra or similar would be advantageous.
  • Knowledge of VBA, VB scripting and SQL.

Other details:

Start Date: ASAP

Location: Daventry (NN11)

Role Type: Contract, INSIDE IR35

Contract Duration: 5 months

Day Rate: £350 – £400 depending on experience

Interested and want to know more? Click Apply today!

Estates Operational Contract Delivery Manager

Estates Operational Contract Delivery Manager

Are you looking to get into a rewarding contract opportunity with one of the UK’s leading companies within the Broadcast and Utilities Sector?

Our client is seeking an Estates Operational Contract Delivery Manager to join their team working from their offices in Daventry. The role will primarily be focused on ensuring the core supply of electricity to the clients’ sites across the country, managing utility, meter operator, energy bureau and other associated suppliers to ensure that they have a reliable supply with accurate billing as well as supporting the team to successfully allocate consumption costs to the broadcast, telecoms and other users of their sites.

The Estates Operations Contract Delivery Manager will also be responsible for:

  • Acting as Supplier Manager for utilities suppliers and associated equipment. Set and enforces SLAs, KPIs and financials relating to the supply.
  • Trading of power, power purchasing agreements and associated hedging strategies.
  • Responsible for project power deliverables, coordinating 3rd parties used for those customer projects.
  • Delivering financial revenue recharging and ensuring cost of sale accuracy against supplier and customer contractual charges.
  • Consumption and cost data collection and calculations for UK compliance reporting.
  • Responsible for the Client Policies and Procedures relating to utilities services and the annual quality audit, ensuring they are reviewed at least annually and that the Estates internet and SharePoint sites are up to date and relevant.
  • Utilising the resources available to deliver and proactively seeking out appropriate new ones driving a business case for their introduction where required.

We welcome candidates with skills and experience in the following areas:

  • Previous experience/knowledge in Utilities management.
  • Working towards qualification in vendor management or can demonstrate equivalent experience would be desirable.
  • Strong stakeholder management skills.
  • Experience with Financial forecasting, budgeting and trend analysis would be desirable.

Other details:

Start Date: ASAP

Location: Daventry (NN11)

Role Type: Contract, INSIDE IR35

Contract Duration: 5 months

Day Rate: £450 – £500 depending on experience

Interested and want to know more? Click Apply today!

Project Manager

Project Manager

Our client, a leader in both the Broadcast Infrastructure and IT sectors, is seeking several Project Managers for a 3-month contract to drop in and help get several projects defined and moving whilst they go through the next stage of a large-scale transition programme.

The successful Project Managers would be working a blend between remote and the client’s office in Winchester (a few days a week), supporting project delivery, and liaising with the various teams and stakeholders involved to drive the Project forward.

As there are several roles available, we would welcome applications from candidates with experience and knowledge in any of the following areas:

  • Data centre infrastructure upgrades working with technologies such as Data Domain.
  • Experience with Virtualisation technology such as VMWare.
  • Technical mindset and used to collaborating with design teams/have knowledge in this area.
  • IT Transformation surrounding upgrading of existing technologies.
  • BSS/OSS experience.
  • Understanding of the Utilities sector would be advantageous.
  • Previous experience supporting end of life programmes.
  • Strong Project Management background of 3-5 years and ideally holding a formal qualification (Agile, APM, Prince 2 etc)

The role offers a rate of £450-500 per day (would fall INSIDE IR35) for the right person and whilst initially 3 months could go on for longer as the project develops.

Interested and want to know more? Click Apply today

Summary Information:

Day Rate: £450-500 (DOE)

IR35 Status: Inside IR35

Contract Duration: 3 months

Location: Remote with a few days a week in Winchester office (SO21)

Start Date: ASAP

Customer Project Manager

Job Title – Customer Project Manager

Job Location – Remote

Job Role :

An experienced RAN rollout project manager is required to manage 2 customer projects.

Responsibilities

  • High level detail of the delivery is: Strategic transmission delivery as per customers guidelines for all the instructed Sites
  • IP VPN migration of instructed Sites
  • IPSec and Subnet re-configurations
  • 2G/4G Hub and Child Site Migrations
  • Standalone IDU Installation
  • End-to-End Decommissioning Dependency Management and Tactical Microwave links upgrades.

Experience

  • Detailed understanding of Radio access networks 2G/3G/4G
  • Network deployment/ project rollout experience – from site acquisition to build (structure and databuild)
  • Installation, integration, bringing sites on air, monitoring, decommission sites
  • Have proven, demonstrable experience in leading project execution teams in a role as a Customer Project Manager
  • Experience in project finances – set up, analysing, monitoring and reporting
  • Hold a current accreditation for Prince2 or PMI
  • Have worked on projects established within one of the following project methodology frameworks – Prince2, PMI or PROPS-C / XLPM

Build Manager

Build Manager

​​​​​​​Are you a Telecommunications Build Manager who remains interested in working for a Telecoms company who cater a dynamic working environment being able to work remotely, working on cutting edge technology projects? Hit apply and we’ll give you a call.

Location: Work From Home / Chester
Salary: Excellent + Benefits

Our Build Manager will;

  • Take ownership of the build phase of the ADC project
  • Plan site build and ensure resourcing is completed
  • Capture variation requests (VR) and issue to finance
  • Manage sub-contractors and be their point of contact
  • Review designs, surveys and plan builds accordingly
  • Regular communication with customer advising on progression of builds

Comvergent welcome candidates with experience in;

  • Projects involving landing monopoles and Streetworks poles as Build Manager / Project Manager / Delivery Manager
  • Ericsson / MBNL / Huawei / Nokia deployment projects
  • Knowledge and understanding of how to build a wireless telecom site
  • Being able to communicate effectively and influence stakeholders

What the Build Manager would get in return;

  • Attractive salary with benefits that exceed the market standards
  • Highly staffed delivery and back office team to support the business demands
  • Flexible working (working from home / remote or in the office)
  • Career progression opportunities