Quality Specialist Telecoms & Engineering

Quality Specialist – Telecoms

Start Date: ASAP

Employment Type: Permanent

Location: Reading (RG1) with some remote work.

Salary: £40,000 – £50,000 per annum (Depending on experience) + Additional Benefits

Our Client, a European leader in Mobile Telecommunications Infrastructure are seeking an experienced Quality Specialist to join their team. Working initially from their office in Reading (with some remote working in the current climate) this role will be reporting directly to the Head of P&O within the Corporate Department and will primarily involve implementing and enforcing compliance & quality guidelines to ensure all deliverables are accurate and of a high quality in line with pre-agreed Customer service levels.

This role would suit someone who has a keen eye for detail, a passion for quality/continuous improvement, is very focus driven, and has a background in Telecommunications or Engineering.

Role and Responsibilities:

  • Responsible for the quality standard of design service outputs issued to our customers, ensuring that the designs and planning outputs created by the teams are comprehensively and systematically checked & validated against customer standards & guidelines meeting all expectations.
  • Create, modify and implement a set of robust processes and procedures for continuous development and to meet consistently the clients Quality RFT and standards KPI measurements.
  • A hands-on approach to Quality Management, understanding team constraints, processes and methodologies in order to get to the detail of potential issues or problems.
  • Ensure all design service outputs meet or exceed the client KPI’s, specifications and standard of excellence
  • Working within and developing ISO9001 Standard processes, checks and balances.
  • Liaise with customers as primary point of contact for quality to understand & assess the implementation of client quality expectations on the deliverable.
  • Ensure all KPI reporting and trend analysis is completed for the presentation to customers & Management team on a monthly basis.
  • Ability to record and organise all necessary documentation to memorialise the implementation, maintenance and effectiveness of the Quality Control Program.
  • Summarise and communicate common quality success & failure issues and associated lessons learned and best practice in support of improving right first-time (RFT) performance and increasing customer satisfaction.

Skills & Experience required:

  • PCQI membership with a post-graduate qualification, degree or HND in a related discipline is desirable.
  • Proven excellence in communication & interpersonal skills with an appreciation of other work disciplines, such as engineering.
  • Outstanding problem-solving & analytical ability.
  • Planning & project management experience.
  • Ability to facilitate & motivate change.
  • A strategic approach to work but fine-tuned to the detail.
  • 3-5 years experience in a similar role Essential.
  • Working level proficiency in Spanish advantageous but not essential for the role.
  • Previous experience in the Telecommunications (specifically mobile network infrastructure) & Engineering sectors desirable.

Interested and want to know more? Click Apply today!

Job Information

Job Reference: MWQS3006
Salary From: £40000
Salary To: £50000
Job Industries: Project/Programme Management
Job Locations: Reading
Job Types: Permanent

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