Project Support Office Contract Lead ERCSJP00002536

Job Title – Project Support Office Contract Lead
Job Location – Guildford, Surrey
Job Description:


  • Lead and develop the UK Network Managed and Services Delivery (NMSD) Project Office capability for a Key Contract to deliver high quality Program and Project Governance for our UK Managed Services business
  • Participate in the CU NMSD Project Office and MSIP Leadership team and look for all opportunities to promote knowledge sharing and best practice reuse across the Project Office and Contracts.
  • Operationally manage, lead and motivate a high performing team of employees to consistently deliver Program Governance objectives and achieve customer service level agreements contributing to the overall Network Services NRO and MS UK business objectives and targets
  • Take responsibility for the budgetary management of the Program Support Office investment and spend for the assigned contract, ensuring the Commercials of the business (training costs, expenses, time recording, etc.) are effectively managed to deliver the overall revenue, margin and opex targets for the PSO work package
  • Monitor and maintain the Program team resource management, including forecasting and capacity management processes
  • Collaborate with Functional Team Leads to set appropriate targets and drive Project capability, dimensioning, recruitment/interviewing and competence development, as per business needs, to ensure that staff have the right level of competency and are best in class
  • Set appropriate targets and drive delivery of all relevant Programme governance processes, methods, tools and techniques
  • Drive a one-team approach with other Project Support Contract Leads and Functional Team Leads to ensure a consistent and aligned approach
  • Ensure key messages from the Region, Service Line Build and Commercial messages are communicated in a timely, clear manner to all impacted members of the Programme team.
  • Develop new competencies based upon forecasts and business requirements
  • When required act as stand-in for either the PSO Manager, other PSO Contract Leads or Functional Leads
  • Identify, scope, implement and drive continuous service improvements to drive efficiencies and improve customer satisfaction, including opportunities for automation and tooling improvements
  • Liaise closely with Head of Delivery, PSO Manager and other senior stakeholders and implement a one team approach to issue resolution, handover and project delivery success
  • Monitor resources and costs, ensuring delivery to the required budget and timescales. Ensure that time reporting is captured correctly within the online tracking system. Ensure completion of time sheets/CATS for the team


  • Held prior PSO role in a Telecoms environment
  • Good understanding of Program and Project Management, including understanding of the theory and application of formal Program (e.g. MSP) and Project Management lifecycle methodology (e.g. XLPM, PMI, PRINCE2)
  • Ability to translate business requirements into objectives at working level
  • Experienced in communicating to Senior Stakeholders
  • Problem analysis and resolution capability
  • Good understanding of Service Management (ITIL)

Job Reference: BBBH2618

Salary: Competitive

Salary per: Day

Job Duration: 6 Months

Job Start Date: ASAP

Job Type:

Job Location:

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