Service Transition Lead

Service Transition Lead

Location: Winchester, Hampshire

Rate of pay: £450-500/day

Start Date: ASAP

Comvergent are seeking a Service Transition Lead for our Broadcasting & Media client based in Winchester. The Service Transition Lead must have previous experience in managing transition of new IT services in to live/production within a Broadcasting organisation.

The Service Transition Lead will be responsible for;

  • Development of Service Acceptance criteria
  • Document clear, concise format including Service Design Packs, Transition Plans, Process Flows.
  • Produce Management Information and Reports detailing progress of activity
  • Management of Risks and Issues, tracking and progression to closure
  • Identification and management of Continual Service Improvement opportunities
  • Use of general IT Service Management toolsets such as Remedy or Service Now.

Essentials are:

  • 3+ years as a Service Design or Service Transition job title either as analyst, manager or lead
  • Previous working history in a broadcast and media organisation
  • ITIL Service Design or Service Transition Intermediate qualification
  • Managed the move of project deliverables in to operational support
  • Written Support Models, Service Design packages & other documentation supporting the go-live of new services
  • Evidence of working with support teams, service desks, engineers to ensure readiness for go-live and handover of new technology in to support
  • Able to interpret contract or Service Level Agreements in order to deduce support provisions from third parties

Broadcast Support Engineer

Broadcast Support Engineer
Location: London, NW10

Our client, a leading Broadcast & Media organisation located in London is seeking an experienced Broadcast Support Engineer who can supervise hardware and broadcast systems that are used across their TV network and provide a ‘systems integrator’ approach to technical support on various systems. They’re seeking an Engineer as opposed to pure Operations support, someone who understand system integration with broadcasting systems and equipment.

Broadcast Support Engineer responsibilities;

  • Technical broadcasting system support including; Playout Center, Studio, Tapeless Production System, Editing Suites, ENG equipment and IT and Network Infrastructure
  • Maintain specialist equipment for video production, broadcast and satellite transmission and interactive media
  • Minimise loss of service when equipment fails by quickly identifying and implementing alternative methods of service to ensure no blackouts
  • Analyze and repair technical faults on equipment and systems
  • Setting up and operating editing facilities for post production
  • Setting up and operating equipment and transmission links outside live broadcasts

Broadcast Support Engineer background & skills

  • Minimum of 3 years in Broadcasting, but preferably more than 5 years
  • Strong technical understanding of broadcasting systems, specifically in key areas such as;
    • Production Systems / Studio equipment; Camera, Vision Mixers, Audio Mixers etc
    • Playout Automation Systems
    • Systems used in Newsroom environments
  • Strong Systems Integration background

Key: Broadcasting System Engineer, Media, studio, MCR, gallary, Sony, vision mixer, audio mixer, autocue, video, Automation system, edit suit, VTR, EVS, SD-SDI, ASI, AES, MADI, HD-SDI, AirSpeed, ISIS, Post production, troubleshoot, software, harris multiplexers, playout, MAM, avid

MCR Engineer

MCR Operator
North West London

Our client, a leading Broadcasting organisation is seeking an experienced MCR Operator to join their MCR in London (North West). The MCR Operator will work as part of a team receiving live news feeds and records feeds via Satellite, MPLS, CDN, Fibre, Q-Lins and 3G/4G devices such as TVU.

Responsibilities of MCR Operator;

  • Undertake monitoring control of the channel off air and escalation process with DTH providers
  • Effectively receive and record Feeds (Live 2way / Tape feed) and Live Programs via Satellite, MPLS, CDN, Fibre, Q-links and 3G-4G cellular devises such as TVU
  • Controlling the quality of receiving Feeds
  • Monitor the receiving tape feeds and live programs
  • Use Data-miner in controlling and monitoring all MCR equipment and highlight if any alarm appears in critical devices
  • Pointing the steerable antenna to the required satellites and reduce the action time
  • Add sources/maintain the monitoring system
  • Coordinate effectively with operators in the field to support remote operations via satellite, fibre, and IP networks
  • Identify faults and take immediate preventative action to restore traffic
  • Undertake routine testing, preventative and corrective maintenance of transmission systems and ancillary equipment
  • Report technical issues to Handovers and Ticketing System

Background & Skills from MCR Operator;

  • Up to date and familiar with MCR Systems/Equipment
  • Experienced in a 24 hour support Master Control Room
  • Good foundation understanding of satellite communication technology including Downlink, Uplinks, L-band Matrix, IRD’s and spectrum Analysers
  • Confident understanding of Broadcasting standards including 3G-SDI, HDSDI 1080i, SDI, AES/EBU, MPEG, PAL 625, NTSC 525 and Relevant measurement tools
  • Good knowledge of Video Compression
  • Good knowledge of Broadcast media server workflows – Ingest – Transcoding
  • Understanding of newsroom production systems and procedures

Studio Floor Manager

Studio Floor Manager
Location: London, NW10
Our client, a leading Broadcast and Media organisation working across live news, sport and entertainment is seeking a Studio Floor Manager / Production Manager in their London offices.

Studio Floor Manager responsibilities;

  • Ensure programme run downs and scripts are updated and uploaded into the autocue / autoscript system whilst working on live or pre-recroded programming
  • Liaise with production and presenters to ensure that scrolling is at the agreed pace whilst on air
  • Listen to producers / directors for any script changes and reload accordingly
  • Provide operational supervision while in the Studio
  • Support gallery & studio teams in delivery of productions
  • Liaise with production teams regarding TV guests

Studio Floor Manager background:

  • Previous experience in Broadcasting & Media working either as; Studio Floor Manager, Production Manager, Autocue Manager, Autocue Operator or similar
  • Broad knowledge of sound, camera and lighting equipment
  • Good awareness and attention to detail
  • Understanding of how live studio’s operate
  • Ability to make quick decisions under pressure

Broadcast Support Engineer

Broadcast Support Engineer
Location: London, NW10

Our client, a leading Broadcast & Media organisation located in London is seeking an experienced Broadcast Support Engineer who can supervise hardware and broadcast systems that are used across their TV network and provide a ‘systems integrator’ approach to technical support on various systems. They’re seeking an Engineer as opposed to pure Operations support, someone who understand system integration with broadcasting systems and equipment.

Broadcast Support Engineer responsibilities;

  • Technical broadcasting system support including; Playout Center, Studio, Tapeless Production System, Editing Suites, ENG equipment and IT and Network Infrastructure
  • Maintain specialist equipment for video production, broadcast and satellite transmission and interactive media
  • Minimise loss of service when equipment fails by quickly identifying and implementing alternative methods of service to ensure no blackouts
  • Analyze and repair technical faults on equipment and systems
  • Setting up and operating editing facilities for post production
  • Setting up and operating equipment and transmission links outside live broadcasts

Broadcast Support Engineer background & skills

  • Minimum of 3 years in Broadcasting, but preferably more than 5 years
  • Strong technical understanding of broadcasting systems, specifically in key areas such as;
    • Production Systems / Studio equipment; Camera, Vision Mixers, Audio Mixers etc
    • Playout Automation Systems
    • Systems used in Newsroom environments
  • Strong Systems Integration background