Field Delivery & Resource Manager

Field Delivery & Resource Manager
Location: Chester, CH4 8RH

Comvergent have an opportunity in our Chester office as a Field Delivery & Resource Manager. Responsible for the overall strategy, delivery and ongoing development of Field Services, customer satisfaction and achieving business objectives ensuring the profitability of field services.
Responsibilities of Field Delivery & Resource Manager;

  • Proactively manage, coach and develop a high performing and motivated team which delivers a trained, capable and flexible engineering resource with transferable skills to meet and exceed our customers SLA
  • Responsible for ensuring safe working practices for all employees and agents within field services and ensuring the appropriate training and health and safety requirements/standards are met
  • Responsible for the effective management of all regional personnel, including motivating and leading the team, establishing performance objectives and personal development plans.
  • Responsible for developing and ensuring the Field Services resource plan is aligned to current and future customer requirements

Essential Skills & Experience;

  • 5+ years experience of managing widely dispersed teams in Telecoms (Field Engineer resource)
  • Strong knowledge of Microwave deployment planning
  • Strong analytical skills
  • Budget management experience (forecasting and control)
  • Workforce management processes and systems experience

In return, you’ll work for a close-knit, innovative company that is invested in your wellbeing and personal development. Committed to employee engagement, Comvergent empowers each staff member to achieve their goals.
In a happy and healthy office, you’ll work with a team of colleagues who take pride in their role and believe in cooperation and openness with each other.
Comvergent promote other benefits such as; breakfast mornings, employee fun days, weekly fresh fruit baskets, staff events and other innovative ideas brought forward by the Comvergent Committee.
We are also proud to support both national and local charities through a range of fundraising activities that we encourage staff get involved in.

MCR Engineer

MCR Operator

Our client, a leading Broadcasting organisation is seeking an experienced MCR Operator / Transmission Controller to join their MCR in London. The MCR Operator will work as part of a team receiving live feeds and records feeds via Satellite, MPLS, CDN, Fibre, Q-Lins and 3G/4G devices such as TVU.
Responsibilities of MCR Operator;

  • Undertake monitoring Control of the channel off air and escalation process with DTH providers
  • Effectively receive and record Feeds (Live 2way / Tape feed) and Live Programs via Satellite, MPLS, CDN, Fibre, Q-links and 3G-4G cellular devises such as TVU
  • Controlling the quality of receiving Feeds
  • Monitor the receiving tape feeds and live programs
  • Use Data-miner in controlling and monitoring all MCR equipment and highlight if any alarm appears in critical devices
  • Pointing the steerable antenna to the required satellites and reduce the action time
  • Add sources/maintain the monitoring system
  • Coordinate effectively with operators in the field to support remote operations via satellite, fibre, and IP networks
  • Identify faults and take immediate preventative action to restore traffic
  • Undertake routine testing, preventative and corrective maintenance of transmission systems and ancillary equipment
  • Report technical issues to Handovers and Ticketing System

Background & Skills from MCR Operator;

  • Up to date and familiar with MCR Systems/Equipment
  • Experienced in a 24 hour support Master Control Room
  • Good foundation understanding of satellite communication technology including Downlink, Uplinks, L-band Matrix, IRD’s and spectrum Analysers
  • Confident understanding of Broadcasting standards including 3G-SDI, HDSDI 1080i, SDI, AES/EBU, MPEG, PAL 625, NTSC 525 and Relevant measurement tools
  • Good knowledge of Video Compression
  • Good knowledge of Broadcast media server workflows – Ingest – Transcoding
  • IP networks (TCP/IP, FTP, UDP, Streaming and Store and Forward)
  • Understanding of newsroom production systems and procedures