Customer Project Manager

Job Title – Customer Project Manager

Job Location – Guildford, Surrey

Job Role:

we are looking for an experienced Customer facing Project Manager, with a solid track record in managing system integration projects (pre-sales and execution) to join our PMO team on contract. The Project Manager will be empowered to take full ownership of their projects and will be motivated to demonstrate their value at the front end of our business, with strong emphasis on business case development, planning and control, team leadership and building customer relationships. We’re putting the focus on proactive Customer engagement and show casing our product and people capabilities.

Responsibilities:

  • To own the customer relationship. This is a vital part of the role and a proven track record is required.
  • To set up, manage and deliver projects, using a waterfall methodology. Having a recognised project management certification is beneficial.
  • To manage internal stakeholders, through effective communication and setting of expectations.
  • To demonstrate knowledge of a vendor’s telecom’s product portfolio and to lead a technical project team in execution.
  • To demonstrate commercial and financial acumen.
  • To demonstrate a consultative customer engagement, seeking opportunities to increase Ericsson’s value contribution to our clients..
  • Able to establish confidence, trust quickly

Experience

  • Experience within the telecommunications
  • Degree or equivalent experience
  • Experience using Prince 2 methodologies in a PMO or Project Management environment
  • Familiarity with current project management techniques (Waterfall )

Delivery Manager

Job title: Delivery Manager

Reporting to: Service Delivery Manager

Business unit: Network Deployment

Location: Guildford

Day Rate: Negotiable

Start Date: ASAP

Role Requirements:

  • To act as the Build technical lead across the team providing technical support, direction and guidance to all members of the team, thereby contributing to the overall delivery of the team’s objectives
  • Support all Build activity.
  • Manage, on behalf of the various clients, budgets associated with all Build activity. Seek opportunities for efficiency & cost saving by driving a culture of cost-awareness & innovation.

Business objectives:

  • Direct, govern and act as a point of escalation with 3rd party suppliers.
  • Deliver results and achieve SLA/KPI performance by focusing on effective execution of work. Continually looking for revised ways of working leading to improved performance.
  • Lead by example and continually look for ways to improve performance.
  • Interface with different project work streams to ensure efficient handover between milestones.
  • Lead and develop a highly motivated team.
  • Attend regular meetings with the client and 3rd party suppliers to ensure the end to end delivery of the service.
  • Create and manage a quality plan to monitor and audit the processes to ensure deliverables are fault free.
  • Ensure all dependencies are monitored and delivered in accordance with the agreed timeplans to support the overall project plan.

Technical Competencies

  • Microsoft Office
  • Project Delivery methodology
  • Project Risk Management
  • Project Dependency Management
  • Project Reporting
  • Previous experience of Managing people
  • Experience working on Telecommunications Network Deployment Projects (Beacon, Darwin, EDEN, ESN, DICI, Maya, Etc)

Academic Background

  • Degree Level Desirable

RAN Technical Lead

RAN Technical Lead
Location: Guildford, Surrey

Our client a leading Telecommunications company is seeking a RAN Technical Lead to join as a contractor on a major network rollout project in their Guildford office with flexibility to work from Newbury also.
The RAN Technical Lead will be responsible for:

  • Acting as a project RAN Technical Lead of a delivery project or projects providing both tactical and strategic project direction, technical support and guidance to required members of the delivery team (On-Shore or Off-Shore).
  • Coordination of planned works from end to end delivery of Vodafone projects, this will comprise of either New Site Deployment (2G & 3G & 4G), 3G LRU on E/// & ALU, DE-Migrations, Special Events, Corporate sites and special Coverage and work covered under the Run services contract.
  • Depending on the Vodafone Project the technical lead will be responsible for delivery of the project by either on-shore resource or off-shore resource via the GSC or as and when required both utilising both sets of resources working together to deliver the project.
  • Identifying additional training requirements and resolving gaps in Knowledge.
  • Supporting the UK and EGI Based as a 1st Line Technical Support and advice.
  • Cross functional collaborative working with Vodafone, TEF, Delivery Assurance, Transmission and Operations in both the UK & India.
  • Ensure team members allocated to work package are booking to correct codes in ESS
  • Senior Management Team & Client progress reporting, Including supporting RCA’s and technical updating of MOPS and WLA/OLA and Processes and procedures.

Skills and Experience required;

  • Previous RAN Lead, Senior RAN Engineering experience with either vendor or operator on large scale rollout projects.
  • Ideally Vodafone / VF / Beacon project experience
  • Knowledge of Delivery/Install, Commission & Integration processes for both 2G & 3G & 4G
  • Knowledge of key tools & databases e.g. Evenflow, Nemo, OSS, CRAMER
  • Vendor knowledge (Ericsson)
  • Able to achieve SLA targets and strive for high achievement

Site Design Lead

Site Design Lead
Guildford, Surrey

Our client, a leading telecommunications managed service is seeking an experienced Site Design Lead to join on a long-term contract basis in their Guildford office. The Site Design Lead will be responsible for mobile network site review, site solution design & gating.
Site Design Lead responsibilities include;

  • Overall management of the creation and verification of Design Proposals for mobile network sites based on customer requirements across Passive/ Civil and Active elements.
  • Review of plans, design drawings and other relevant documents for accuracy and adherence to build requirements to include review of Site Survey / PIV documentation.
  • Responsible for adherence to customer and CTIL design guidelines.
  • Managing the overall progress and output quality of 3rd party / preferred supplier designers whilst working to a continual improvement methodology.
  • Ensure that 3rd parties are compliant with local Health and Safety requirements and any other related statutory guidelines required to facilitate a workable design solution..
  • Act as a Site Design subject matter expert (SME) in the provision of technical support towards site queries.
  • Interface with the different project work streams to ensure efficient handover between milestones
  • Production of technical reporting to support continual improvement.
  • Deliver results and achieve SLA/KPI performance by focusing on effective and efficient execution of Site Design services.

Skills required from Site Design Lead;

  • Experience working in Engineering teams on Turn Key RAN rollouts covering the Work Areas of Site Acquisition, Civil / Passive Design & Construction and Site Engineering to support Equipment Installation.
  • AutoCAD experience
  • Site Engineering experience including Site Survey, material specification & Site documentation production
  • Familiar with telco projects with any of the following; Beacon (Vodafone), TEF (Telefonica), MBNL, 3UK, Arqiva, Huawei, Ericsson, Nokia, Darwin, CTIL

RAN Performance Engineer

Job Title – RAN Performance Engineer

Job Location – Newbury, Berkshire

Job Description

  • Complex post upgrade RAN KPI checks across all technologies to ensure site performance is meeting expectations. Ability to analyse performance and drive any issues through to resolution, either independently or by assigning to the correct team.
  • Troubleshooting problems/faults and raising clear tickets to the resolving team.
  • Using network performance counters and working to strict deadlines, identify faults down to cell/carrier level for newly commissioned sites and raise trouble tickets to the appropriate resolving team.
  • Deliver an improvement in the network performance KPIs for the optimisation clusters or individual sites assigned to you by the Lead Optimisation Engineer. This will mean working under some pressure.
  • To support the Project Manager of technical trials (e.g. new antennas) through the analysis of network performance data and drive test logs
  • To maintain data integrity by ensuring all databases and tools are kept up to date with the latest and most accurate information
  • To be familiar with and strictly adhere to the latest planning and performance guidelines as well as any working level instructions issued by the customer
  • Reviewing network performance statistics daily, in order to identify and escalate any degradation in network performance either at RNC level or at cell level and then use the trouble ticketing system to log the case, ensuring it is raised at the appropriate level of urgency
  • Regular report production for a variety of planning and performance related activities including VIP investigations, cluster optimisation reports, project feasibility studies and justifications
  • To support the Project Managers’ dealing with network rollout activities, for example NTQs, complex upgrades, site moves and special events

Experience

  • In excess of 4 years 2G/3G/4G planning/optimisation experience with Ericsson vendor equipment (Nokia also desirable)
  • Strong technical ability, to include both network planning and optimisation techniques
  • Familiarity with Ericsson OSS as well as experience using RAN performance monitoring tools

Delivery Manager

Job title: Delivery Manager

Reporting to: Service Delivery Manager

Business unit: Network Deployment

Location: Guildford

Day Rate: Negotiable

Start Date: ASAP

Role Requirements:

  • To act as the Build technical lead across the team providing technical support, direction and guidance to all members of the team, thereby contributing to the overall delivery of the team’s objectives
  • Support all Build activity.
  • Manage, on behalf of the various clients, budgets associated with all Build activity. Seek opportunities for efficiency & cost saving by driving a culture of cost-awareness & innovation.

Business objectives:

  • Direct, govern and act as a point of escalation with 3rd party suppliers.
  • Deliver results and achieve SLA/KPI performance by focusing on effective execution of work. Continually looking for revised ways of working leading to improved performance.
  • Lead by example and continually look for ways to improve performance.
  • Interface with different project work streams to ensure efficient handover between milestones.
  • Lead and develop a highly motivated team.
  • Attend regular meetings with the client and 3rd party suppliers to ensure the end to end delivery of the service.
  • Create and manage a quality plan to monitor and audit the processes to ensure deliverables are fault free.
  • Ensure all dependencies are monitored and delivered in accordance with the agreed timeplans to support the overall project plan.

Technical Competencies

  • Microsoft Office
  • Project Delivery methodology
  • Project Risk Management
  • Project Dependency Management
  • Project Reporting
  • Previous experience of Managing people

Academic Background

  • Degree Level Desirable