Data Centre Engineer

Data Centre Engineer
Location: Frankfurt, Germany
Start Date: Immediate Start

Data Centre Engineer responsibilities;

  • Provide first point of contact into Operations for staff with technical issues supporting installation and deployment of new hardware in Data Centre
  • Identify and troubleshoot failure diagnostics and perform initial maintenance.
  • Ensure regular reporting service performance and quality metrics (Trouble Tickets managed within SLA’s and priority).
  • Own customer issues through to resolution and escalate to the next level of support or management when required
  • Logging of faults
  • Keeping Equipment asset reports accurate
  • Providing business updates to customers on a daily basis through conference calls and reporting.
  • Provide cover for 2nd Line support where required

Experience from Data Centre Engineer:

  • 1+ year Server Maintenance or Linux system maintenance
  • Previous experience in 1st Line / 2nd Line troubleshooting

Data Centre Engineer skills and experience required;

  • Knowledge of networking and server – Cisco or Huawei (certification is preferred; CCNA, CCNP, HCNP, HCNA, etc.)
  • Must be able to work on rotational shift (nights and days)
  • Proficient in the use of fault management systems and MS Office tools.
  • Exposure to a Data Centre working environment would be beneficial as would a Data Centre certification or qualification
  • Excellent communication skills, both written and verbal.
  • Demonstrate ability to prioritise and manage tasks pressure
  • Excellent customer service skills.
  • Tencent tracking system knowledge would be beneficial but training is provided
  • Fluent English language skills; reading and writing

If you’re interested in hearing more about the Data Centre Engineer position, please apply.