Post Swap Performance Support Engineer

Job Title – Post Swap Performance Support Engineer
Job Location – Guildford, Surrey
Job Role –

Responsibilities

  • The primary function of this role is to support the PSP management function for a specific customer ( Vodafone ) project of considerable complexity and scope in conjunction with all departments.
  • Ensure best in class Delivery Management methodology is applied to all project delivery initiatives to ensure projects are delivered to the committed time, cost, scope and quality for a tier one client customer across all competence areas within Network Deployment in conjunction with other Service Delivery Units.
  • To act as a Senior Customer Interface, providing technical support, direction and guidance to the customer, and your internal stakeholders, thereby contributing to the overall delivery of the Business’s objectives. Take overall technical and functional responsibility for PSP management and resolution.
  • Demonstrate continuous improvement across all aspects of responsibilities.

Experience

  • A functional and technical lead with a broad understanding of mobile networks who has ideally had experience in a specific discipline within a Rollout environment.
  • Strong experience and track record in delivery management and associated methodologies.
  • Thorough understanding of Ericsson policy, organisational set up, procedures and systems across departments and the wider business interfaces.
  • Ability to efficiently organise resources from disparate areas in a matrix managed delivery environment as well as take on technical and functional lead responsibility for Delivery Assurance resources